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    • Well please can you search everything and get all your documents together. Read them. Understand what you have. And they make sure they are properly filed. Do you have the name and address of the driver? Also I believe that you said that you had received a message from your own insurer saying that you were liable – or something like that. Please can you reproduce that message here – preferably in PDF format
    • As i stated above, i found out a document from my draw that admirel had sent me on the 25th of january. I found it out to see if it had any information about the van. Then i saw that it said ' section l -witnesses , then a male name .
    • You say that you have only just found out that the van driver has apparently got witnesses to the accident. How did you just find this out?
    • Well reading the bullet points is essential. If you think that the bullet points are a correct account of what happened and you are prepared to stand by this account and even eventually sign a statement of truth – in the event that this goes to court – then it is worth going forward. If you think that this is not a correct account then probably we have to stop. If you have received documents from the van driver's insurance then it may be correct not to respond to them at the moment – but we would like to know what those documents are. I'm amazed that your own insurers haven't sent you any formal documents. As I've already said, send them the SAR straightaway. Also I think that separately you should phone them tomorrow and ask them what's going on and tell them that you want documents relating to their finding that you should be held liable for the accident. See what they say about this. They may say that they are not prepared to disclose documents to you. Once again, I've already suggested elsewhere that you should read our customer services guide and implement the advice there. This is essential. My prediction is that if you want to deal with this then you will have to sue the van driver in the County Court for negligent driving. This will be a small claim and so the outlay to you would be relatively minor and you would not have to pay the other side's costs in the event that you lost. I would expect that your outlay would be only about £200. If you won then that would change everything in terms of getting compensation for your car and also in respect of the cost of repairs for the damage vehicles. Also, it would assist on your other thread in dealing with the extortionate price that you been required to pay for the car – which I think we've already indicated is a complete scam. I think you had better start learning not to trust anyone. You can trust us – but you have to make your own judgement on that score – that there is certainly no one else that you can trust in this. Would you eventually be prepared to take a small claim in the County Court? If you have no experience of this then talk to 1 or two people but also read up on this website about the steps involved taking a small claim in the County Court. It's straightforward but you need to know the steps in advance. You will not need a lawyer – but if you did decide to get a lawyer then it will be very expensive and you won't get the money back even if you win.
    • Iv only just seen that the van driver is claiming a witnesses, i didn't know this other than from 10 minutes ago.    I haven't received any documents from my own insurance , the document i received was from admirel - the van drivers insurance.   Yes i have the name and address of the van driver.   There was still ice on the road yes.    I will carefully read through your bulletpoints and comment afterwards.     
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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curry's accusing me of tampering with TV


Please note that this topic has not had any new posts for the last 372 days.

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It would really help a great deal if you would not post in large blocks of text. It's difficult enough to follow and on a screen it's dreadful.

I notice that already your first post which was an extremely large block of text had to be edited and properly spaced by one of the site team. We are a bit too busy to do this all the time.

Please will you space and punctuate your messages to us in a way that you would like to see them if they were presented to you. Thanks

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Thanks for this update. This seems to be unusually customer-facing for Currys. Let's hope they are as good as their word.

I suppose you didn't record your calls. Have you read our customer services guide?

Let us know when the thing is properly resolved rather than just promises on the phone

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i thank you for advice Bankfodder, 

im sorry you or your team are to busy to correct my mistakes but given the fact that i have physical & mental impairments and only recently begun learning how to use a computer and the internet  

 

i thought i was doing okay but obviously not,

 

word of advice for you stop and think before you judge in the future and stop being so patronising, REGARDS.

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no-one has patronised you, the comment about block of text was a request, you werent being told off and the comment about promises on the phone was about Currys behaviour and not aimed at you at all.

 

You werent being judged either as you are not the only person posting on this thread who has physical and mentail impairments.

I have to edit every line of my text at least 3 times and still get a mass of typos that others are kind enough to ignore or correct.

 

There is a mssive amount of advice here but it is designed to be self help so we expect people to not just follow their own post but read others that are similar for the situation and learn from the actions taken by those posters and the outcomes when things get resolved.

 

In your case you were advised to do a SAR and this is as the name suggest an request for a copy of ALL of the information a company holds on you and that will include all internal emails and system comments that are not actually written down on paper.

 

Currys run a fraud prevention computer model that looks at the complaint and then makes an automated decision as to whether Currys are being ripped off based on certain things like the type of fault and the number of previous frauds in your postcode area.

 

this is illegal if they make their decision whether to refund or not based upon this rather than what is wrong with your telly but they wont tell you they even run these checks so that is why you need to see EVERYTING they hold about you and that means a letter rather than an email or phone call. It nails them down

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