Has the charge been removed from your property? Have ASG undertaken all the steps which has been required of them by the FOS? I'm not sure that I notice the dates that all of this happened – the installation, the complaints, the FOS complaint and the FOS decision.
Well a definition of a libel statement is a statement which is untrue. There are other part of the definition but that is the most important thing.
As long as people post up what has really happened – especially when it is supported by evidence and the posts are made maliciously – then there is no defamation.
I think you should let the people on the Facebook group know that. It is important that anything which is posted on this forum is honest and straightdealing.
It seems to me that your letter from the FOS is perfectly acceptable evidence of the truth of what has happened and frankly I think that ASG have gotten away very lightly – but I'm afraid that the ombudsman is often very half-hearted or conservative in the remedies which they suggest.
@BritanniaLtd Coronavirus: Britannia Hotel made staff homeless in 'admin error'. Read more at https://www.consumeractiongroup.co.uk/topic/420603-britannialtd-coronavirus-britannia-hotel-made-staff-homeless-in-admin-error/
Shocking pictures reveal ‘disgusting’ conditions inside Hermes depot where workers ‘feel like slaves’. Read more at https://www.consumeractiongroup.co.uk/topic/419726-shocking-pictures-reveal-%E2%80%98disgusting%E2%80%99-conditions-inside-hermes-depot-where-workers-%E2%80%98feel-like-slaves%E2%80%99/
Euro Car Parks issued this ticket to the police in Devon and Cornwall. Read more at https://www.consumeractiongroup.co.uk/topic/419522-can-anyone-identify-the-parking-company-which-issued-this-ticket-to-the-police-in-devon-and-cornwall/