fuel genie Fuel Card Charges

[jims45]

I run a micro business and opened an account with fuel genie (fuel card) for cheaper fuel.

I am currently in the process of changing banks and forgot to update my direct debit with them.

 

The DD was refused upon which I received an email from fuel genie threatening debt collectors if I did not pay promptly and that charges would be added to my account.

I paid as soon as I received the email by card and contacted customer support to ask if the admin charge of £49 could be removed as it was a genuine mistake and pointed out that it was exactly three times the sum charged by my old bank.

 

I was told over the phone no but email our accounts dept and they might reconsider.

 

Assuming the answer is still no can they actually charge such a high fee?

The other issue is they have just added the charge to my online account and not issued an invoice for the charges so I can not account for them end of financial year.

 

Obviously lesson learned, read small print but any advice appreciated.

[dx100uk]

the charge is a unlawful penalty 

[jims45]

2 minutes ago, dx100uk said:

the charge is a unlawful penalty 

Thanks for your reply. Should I email them stating that the penalty is unlawful?

[dx100uk]

I doubt they'll take a blind bit of notice TBH

you could quote the FCA rules to them, but I doubt they even know who they are

even though I assume they are FCA registered.??

go check the company name fca reg number on the FCA register that they should quote at the bottom of all correspondence.

 

[jims45]

The parent company Worldline IT Services UK Limited is listed as a payment services firm by the FCA but this is not at the bottom of the email I received.

 

I have searched and found a copy online of the FCA handbook but I am struggling to find the section that applies to unlawful charges. Not sure what section to quote them.

[dx100uk]

read this thread

same things apply

 

 

[BazzaS]

It is business to business, so make sure you aren’t trying to quote consumer law to them.

[dx100uk]

yes ...still not right to unlawful charges/ fees mind.