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More charges after full settlement!!


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Hi All,

 

I wondered if someone could look through a letter I have put together to send to my branch?

 

Dear Sir/Madam,

I am writing to ask you to close my current account (XXXXXXX), my ISA and the flexiloan facility I have with HSBC. I have cleared all accounts which should have a zero balance or a few pence credit.

Please notice that a charge of £25 is due to be applied on the current account. I have just been through a lengthy process of reclaiming all the excessive charges that have been applied which were refunded in full. I would like to avoid putting everyone through this process again and request that you would remove the charge and close the account out of goodwill?

:cool:

Account 1(mine) & 2 (Joint)

01/09/06 Subject Access Request sent - Hand Delivered

8/09/06 Prelim letter issued

03/10/06 LBA sent recorded delivery

17/10/06 Partial settlement offered

18/10/06 MCOL Raised

21/11/06 - Settled in FULL!!!

Account 3 (Partners)

01/09/06 Subject Access Request sent - Hand Delivered

02/10/06 Prelim letter issued

17/10/06 Partial settlement offered

18/10/06 LBA sent recorded delivery

27/01/06 MCOL Raised

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Can't anyone help? I'm not very good at writing formal letters and I thought the best thing would be to ask the forum.....

:cool:

Account 1(mine) & 2 (Joint)

01/09/06 Subject Access Request sent - Hand Delivered

8/09/06 Prelim letter issued

03/10/06 LBA sent recorded delivery

17/10/06 Partial settlement offered

18/10/06 MCOL Raised

21/11/06 - Settled in FULL!!!

Account 3 (Partners)

01/09/06 Subject Access Request sent - Hand Delivered

02/10/06 Prelim letter issued

17/10/06 Partial settlement offered

18/10/06 LBA sent recorded delivery

27/01/06 MCOL Raised

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Share on other sites

I would like to avoid putting everyone through this process again and request that you would remove the charge and close the account out of goodwill? I wouldnt ask them out of goodwill i would be more direct with them and say remove the charge and close the account or i will not hesitate going through this process again

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Ok, That sounds good. Thank you

:cool:

Account 1(mine) & 2 (Joint)

01/09/06 Subject Access Request sent - Hand Delivered

8/09/06 Prelim letter issued

03/10/06 LBA sent recorded delivery

17/10/06 Partial settlement offered

18/10/06 MCOL Raised

21/11/06 - Settled in FULL!!!

Account 3 (Partners)

01/09/06 Subject Access Request sent - Hand Delivered

02/10/06 Prelim letter issued

17/10/06 Partial settlement offered

18/10/06 LBA sent recorded delivery

27/01/06 MCOL Raised

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Share on other sites

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