I just donated, good site. I will make it up to £185 the amount those tadger worriers demand, donated £50 now, when I can afford the rest. I’d rather give this site the money than those B——ds, This site helps all.
Good. Now spend some time reading up on the other Hermes threads on this forum and also about bringing a small claim in the County Court. I can imagine that it will probably be about two weeks before you issue a letter of claim – gain 14 days so you would be issuing proceedings in about a month.
Give Hermes up to a month to put in a defence.
Then all the rest of the rigmarole – if it goes to a hearing you could be looking at six months.
It's completely up to you. I'm giving you advice in your best interests. How much time is it going to take few simply to go through their bots or whatever their procedures and log the complaint/claim of a lost item? Hopefully you would also get a claims reference number from them which you will be able to quote in further correspondence and also in a court document.