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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Direct tiles Warehouse - Faulty Tiles - Claim Issued


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The letter of claim is fine – so send it as long as you are prepared to send them the good news on day 15.

No you don't need to CE datasheets or anything

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Send it directly to DTW.

You may well start getting messages from the solicitors saying that you are only to communicate with them. Ignore it. Send everything to DTW. Don't be intimidated by their solicitors.

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Morning have received a letter from DTW solicitors saying "thanks for your letter which has been discussed with the managing director and it has been noted that the formal quotations originally submitted in the region of £2000 have almost trebled to £5399.

 

There is a further principal of law to be considered in that the claimant must mitigate his loss.

How do you explain the substantial increase in your claim".

 

Well i've already sent the Letter of claim and they know why.

They posted the reply on the day and received their letter friday morning.

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Okay. It's a fair question.

You may have already explained it elsewhere – but please could you explain it to me now why there is the difference in price. Then we can formulate a response

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The original quotes where for the reinstallation of just the 16 tiles that are defective, which to be honest isn't really the best outcome

 

we thought for the sake of all the upheaval we'd accept that but because of DTW'S attitude and the admission that the new tiles won't be the same colour as the ones still there

 

we should be within our rights to get all the tiles replaced to get an ascetic value thought.

Hence the new quotes.

through out

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Have you got anything in writing where they explained that the new tiles won't be the same colour? Could you post it here please

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Thanks for all of this – could you put up the formal quotations that you received saying that it was about £2000 please.

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Okay I've seen them thanks.

I'm just trying to get in mind the timeline.

So you made suggestions towards the end of 2019 that you would accept £2000 or so to deal with the matter. You've explained to us here that the reason for this is because you just wanted to bring an end to it.

Then after that on 2 December, they came back effectively rejecting your proposal and offering you £1000 plus various materials and in the same letter pointed out that there might be a colour mismatch.

Is that the timeline? It's very important to know if what I have just said is accurate

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Originally they only offered to replace the 6 tiles in the hallway as gesture of goodwill and the costs of installation to be met by myself.

 

I complained and when i sent the picture of the tile with all the holes in was asked to check on how many tiles are defective and get three quotes on how much to reinstall.

 

Then they came back with the offer of the £1000 plus new tiles etc etc. Doesn't cover the total reinstatement of the defective tiles. And here we are.

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Sorry, but you aren't addressing the question.

If the timeline accurate – yes or no?

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The essential part of the timeline are:

You had negotiations with the company

At some point you suggested that £2000 would settle the problem

After that they sent you there letter of December 2019 with their £1000 plus materials without prejudice offer.

Did it happen in this order? I'm afraid that sometimes it's a bit like pulling teeth here

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Okay – so you supplied the quotes to reinstate the defective tiles.

You have now decided that you want the entire lot taken up and replaced.

I understand that this is because your original quotation was based on your sense of compromise in order to bring a speedy solution to the problem without any further dispute. However, when they then tried to knock you down from that position to £1000 your attitude has hardened and you now want the entire problem sorted out from zero. Additionally, you want to make sure that a proper job is done including no risk of any colour mismatch. Is this correct?

Where do they get the figure of £2000 from which they refer to in their letter?

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Quote

Dear Mr X X X

 

I’ve received a letter from your solicitors and apart from anything else they are reminding me of my duty to mitigate my losses.

 

I’m very pleased that they have raised this issue because of course precisely the same principle applies to you.

 

When I first started trying to discuss the problem with you, I had been prepared compromise and to make things as convenient as possible for both of us by considering restricting the reinstallation to just the 16 defective tiles. I took this approach because I thought this would be the best outcome and avoid the disagreement between us becoming any worse and also to reduce the inconvenience to myself of having to replace the entire installation.
 

I supplied you with some quotes which would basically have achieved that compromise. I wouldn't have been happy but at least everybody could have moved on.
 

You countered my suggestion with an uncooperative attitude which has now led us to this point where I am about to bring legal proceedings against you. You also declined my proposal and countered with a without prejudice letter offering me a mere £1000 and some materials by way of full and final settlement.

Furthermore, it was in that letter that you explained to me that there may well be a colour match difference.

I think I can safely say that my original approach to you was a compromise which meant I accepted some disadvantage and gave you an opportunity to mitigate your losses but you declined to do so.

 

I’ve now decided to press forward for a complete solution to the problem and of course it is rather more expensive to you. However, I expect that the defective tiles were supplied to you by some other company and of course you can always seek redress against them. I saw your solicitor will advise you on this but it seems to me that in exactly the same way that when I begin my claim against you for judgement in my favourite is inevitable, if you begin a claim against your supplier – you will have a similar success and you will be able to recoup all of your losses. However it's up to you – your relationship with your suppliers is not my problem.

 

I’m very happy to discuss the issue of the mitigation of losses before the judge – but of course you are on notice that in that case either you will have to waive your without prejudice protection – or else I will have to ask the judge for permission. Of course I will get permission because it is you who has raised the issue.

 

You have had ample opportunity to mitigate your losses and if you push us into court you will incur additional losses because I will inevitably win and if you don’t realise this then I expect that your solicitor will probably explain it to you – for a fee.

 

This timescale set out in my letter of claim still applies. I have already opened the account on the County Court money claim website and I'm in the process of drafting my claim. On day 15 I shall issue. At that point you will not only be liable for the value of the claim but also for the court fee. At some point I shall receive the allocation questionnaire and I shall pay the hearing fee and you will then be liable for that as well.
This is all the price of looking a gift horse in the mouth.

This could be a good time for you to consider mitigating your losses.



Yours sincerely

 

 

 

 

 

 

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If you are happy with it and it's correct – and if this kind of approach is to your taste then of course send it.

If you rather that it was expressed in a different style then amend it but by and large you should keep all the points that have been made – especially the ones that refer to the timeline of events

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Well make sure that you've checked it and you agree with what you're writing. Don't just send it out without being absolutely familiar with what you've written – because it is you who is writing it and it is your signature at the bottom

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  • 2 weeks later...

Hi Saturday is deadline day and i've not had anything through yet from DTW.

I'll send the money claim on Monday if nothing comes on Saturday post.

 

In the part labeled claim particulars what apart from the obvious should i claim for.

Is there a possibility for any hidden costs that if i don't put down that are unforeseen i won't receive.

 IE if they want one of the tilers to give evidence.

 

Also WHY do you think they want to go to court in your opinion?.

Thanks and hope your okay.

 

Tuesday was the final day for DTW to reply to my final letter of action.

 

Should i still proceed with the claim through Money Claim Online or under the current climate of uncertainty hold off until we come out the other side.

 

Thanks

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  • AndyOrch changed the title to Direct tiles Warehouse - Faulty Tiles

Topics merged.....please do not start new topics on the same matter.....how is anyone to know what  your last post is in connection to on its own ?

 

Andy

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