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    • Hi dx,   The letter does not have any title but, it does have attached to it a reply pack with an income and expenditure form included.   No problem, I'll scan and upload the agreement tomorrow so you can have a browse. Just as an aside, the agreement does say on the top of the page hire agreement regulated by the Consumer Credit Act 1974. So I was wrong.   Thanks!
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    • Hi WoodDD.. Neither Case was cited in the VSC WS... however, MR D form VCS threw in VCS v Ward & Idle for the Judge to consider during the hearing. The Judge did not have time to review this. I believe he may have had a quick scan but decided it wasn't relevant at the time.. By not relevant, he didn't elaborate if it was not admissible or anything else..   Hope this helps..   Regards Tom     
    • Can I  ask what you mean by "... they recommended a firm... "?   I ask because I'm a bit surprised that Social Services are even allowed to do that.  (I may be mistaken and that this is common practice, but it seems a bit odd to me).   If they did do so and the work has turned out to be sub-standard and unsatisfactory, I would have no hesitation in making a formal complaint to the council and also to my (or your friend's) local councillor(s).  You acted on the council's recommendation and you should have a reasonable expectation that the firm recommended should be reliable and professional.  I would also insist that trading standards be asked to investigate this firm.  (Where I live our local county council trading standards department runs an approved trader database).   A complaint to the council might not directly assist you but it might help to prevent others being taken in by this firm.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
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      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
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      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Logik Oven 22 months old


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Short story bought a Logik Induction oven from Currys in March 2018 obviously it will be out of its 1yr manufacturerwarranty.

Purchase price was £399.00 so not a cheap throw away

 

The heating element seems to have blown and tripped out the electrical circuit, Top oven still works but bottom(main) oven will not heat.

 

Given that it wont be in its 12months am I looking at a bill or would it be classed as not fit for purpose under the sale of goods and services act?

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It is Curry’s, expect a battle.

 

I’d expect a £399 oven to last more than 2 years, but you are potentially looking at having to threaten court action, +\- getting an expert’s report to verify it failed earlier than it should.

 

How did you pay? (If by credit card, look at a S.75 claim)

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you are covered by the CRA.

as this is outside of 6mts, ….

you will have to pay for a report to be done that you will get back should you 'win'

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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hi

get a quote stating the fault, cause and cost to fix.

call currys and go through the options to customer service, not the option for my product is faulty.

ask to speak to the out of warranty department.

explain, if you can email the quote to them, they'll give you a CC ref code.

they'll choose to give you a repair or depreciated credit.

 

you can also go into your nearest store and ask the knowhow guys to forward the relevant info to the 'save our customers' email department.

either way, they'll contact you after they have the information and make you an offer.

 

trust me this is the correct way to do it

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Okay, well I agree with some of things here and I disagree with some of things here.

First of all, you dealing with curries – and Currys and PC World are extremely grudging about acknowledging people's consumer rights. Unfortunately they command such an enormous amount of the market, it's difficult to get goods with reasonable prices anywhere else. Frankly I would always check John Lewis and purchase from them if possible. In 14 years I don't think we've had a single complaint about John Lewis. In 14 years we've had masses of complaints about Currys and PC World.

Secondly, you are covered here by contract law. The consumer rights act merely clarifies things – but as you have now gone beyond the six months, you have lost the benefit of automatic rights of repair – but in any event, you are covered by the requirement that goods are of satisfactory quality and that they should remain that way for a reasonable period of time.

 

I would say that it is reasonable to give curries an opportunity to inspect it and to repair it.  I don't think it's necessary to get an independent assessment.

You can be certain that Currys will quibble on this so I think that the best advice as has already been suggested above is to get Currys to look at it, to assess the value of the repair and then when they let you know what that is, we can then start to insist that they carry out the repair for free or replace the unit. By getting Currys to inspect it, they would have agreed that there is something wrong with it and not only that if you have to issue a legal action we will know the value that we will have to sue them for.

You might be amused to know that we have had to challenge Currys before and they have initially given, for instance, on a laptop computer a repair cost of over £150 but later on when challenged and they find that they may be faced with carry out the repair themselves, they have then challenge the value of the claim on the basis that the value of the repair was far less.

Currys PC World are good to deal with because they are convenient, there are lots of around and they generally speaking offer a good selection of products. I suppose most of the time things go right and people are completely happy. However, when things go wrong with Currys or PC World, they're very nasty. I don't know who decides there consumer support policy but they're not doing their job and they need to be kicked out. Currys/PC World are prepared to spend far more than the value of the claim in simply trying to crush their customers who stand up to them.

So there we are, you have all the rights on your side. You will probably need a bit of persistence and aggression to enforce them. Start off by informing Currys of the problem and get them to look at it. They may want to charge you a callout fee to have it inspected – agreed to pay the callout fee although tell them you're not happy about it. We will help you get that back as well.

Once you know the value of everything, if you have bought this with a credit card then we can also help you to challenge Currys and also the credit card company as well.

 

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** Update **

 

I have phoned and spoken to a lovely lady at Currys PC World who has opened a case said I would need to pay a £100 call out fee, however as my Ex Partner purchased the oven I need to get them to email in and transfer the ownership to myself before they can action any kind of work

 

So yup still stuck :(

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I'm afraid that transferring the ownership to your partner will not work and you should not do it.

Please monitor this thread for a full response in an hour or so

 

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Of course if you really do not need all the hassle and call out fee £100 and know a friend a competent one who is handy...the part costs £12.45 and take 10 mins to fit....I did the same with mine.

 

Check your manual for the correct part serial number and power.

 

https://www.ebay.co.uk/i/153649457432?chn=ps&norover=1&mkevt=1&mkrid=710-134428-41853-0&mkcid=2&itemid=153649457432&targetid=856868472433&device=c&mktype=pla&googleloc=1007200&poi=&campaignid=7412990551&mkgroupid=89866911273&rlsatarget=pla-856868472433&abcId=1139356&merchantid=1130

 

Obviously not an option for some.....but you now have an idea of the part and price.

 

 

 

 

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Well I have to say that beats £100 upfront and then an argument with Currys to get it back – but if you prefer to push Currys to sort it out then of course we will help you.

Because you will not be relying on some transferable warranty but because basing your rights upon the contract of sale/purchase, it will have to be the purchaser who will enforce Currys obligations. This is why transferring ownership makes no difference – and could even complicate matters because Currys are nasty enough then to turn around and say to the original contracting partner that as they don't own any more, they have lost any right of action.

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