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    • Just to add that my understanding if you're on furlough, you are allowed to work for a different employer.   HB
    • The trace they used was the simplest E-trace and it came up with that address as I used it to get a new debit card delivered as the bank wont send cards internationally.   I have a statement from a UK bank which shows my overseas address. Should I send a redacted copy of this to Andrew Wilson as evidence that I do not reside at the address on the writ and didn't at the time the writ was issued.   Will this be sufficient to stop them knocking at the incorrect address ?   They still haven't supplied a copy of the notice of enforcement or any documentation related to the visits they've allegedly made.
    • Here's the reply from Andrew Wilson:   Dear xxxx   We write further to your email dated 6 April 2020.   Please find attached a copy of the letter sent from the Claimant to your email address. They have confirmed that the required methods of service to obtain the Judgment in respect of this Claim were followed.   Once a Judgment was awarded a further trace was then conducted confirming that you were residing at the enforcement address. Following our attendances at that property, you have made contact with the Claimant directly and they are now in receipt of your payment of £1,360.00.   To date, there have been multiple attendances on this case and a large volume of work has been completed in an attempt to recover this debt. We note the contents of your email, but it would appear that you are refusing to provide payment of the outstanding balance. To bring about a conclusion of this matter however, we are prepared to reduce the enforcement fees by £594.00 if payment of £349.27 is made by Tuesday 14 April 2020.   If payment is not made then this case will be re-assigned for further enforcement and the fees re-applied. Please note that the Judgment will also remain outstanding in your name which can have an effect on your credit rating.   I will place this matter on Hold – awaiting your urgent response until this Friday.   Kind Regards,
    • The Plot thickens.. Here is the response from the creditor:   I thank you for your email of 24 March and apologise for not being able to respond earlier. I also acknowledge receipt of the payment of £1,360 in respect of the judgment debt. Unfortunately I cannot accept this as full payment. The Sheriff confirmed to you in their email of 13 March 2020 the judgment debt now stands £2,128.14. After deduction of the above payment there is a shortfall of £943.27. I require immediatae payment of this shortfall to avoid any further enforcement action against you. In response to your email I set out the followiing chronology: 1. (Creditor)sent you a letter before action on 6 September 2018 to your email address   2. No response received so I requested a trace and xxxxxxxx came back in February 2019 as your address.   3. The letter before action was sent to you again at the above address on 18 February 2019. This was letter was not returned by the Post Office as undeliverable and is, therfore, deemed served.   4. No response was received from you so Court proceedings were issued at the above address. The proceedings were served by the Court. I was notified by the Court that the proceedings had been returned by the Post Office and deemed to be 'unserved' unless the address given was not the relevant address for the purpose of rule 6.18 CPR. I reviewed the matter and requested a further trace, which came back with the same address. Therefore, it was not necessary for me to take any further action to serve the proceedings as the address used was shown to be the correct one.   5.I requested judgment in default of your response and on 10 June 2019 I sent a copy of the judgment to the above email and postal address. This letter was not returned by the Post Office, so again is deemed served upon you. You did not respond to either communication.   6. On 8 January 2020 I considered enforcement steps. A further trace confirmed you were still living at the above address so I prepared a Writ of Control. Upon the Sheriff attending at the above address you have made contact and made a part payment.   Taking the above into consideration I am confident the Court will conclude that you have received service of all of the documentation in respect of this claim. I was aware from receiving xxxxxxxx file that you worked out of the country. This is the reaons why I carried out traces to identify your address. I also sent correspondence to you via email. You have had opportunity to contact us to avoid the Court fees and costs which are incurred when enforcing a judgment debt, but have failed to do so. If you feel there are issues which should be considered by the Court in respect of the judgment obtained then I invite you to make an application to the Court setting out the same. Please provide me with a copy of the application when you submit it to the Court. Alternatively, I request payment of the balance of £943.27 within 14 days, failing which the Sheriff will be instructed to continue with the Writ.      
    • Thank you very much indeed for this. It's very interesting and very helpful. You will be great if you could possibly upload some of the documents you received – including the defence. Keep on visiting the forum – and maybe help others with your experience.
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Donna anram

PC world macbookpro

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On 26th jan I purchased a MacBook Pro from pcworld.  Set it up but never used as took hours and hours. 27th I try to install the security software which send you to a phishing site and as a precaution I took it to the tech desk to get it set back to factory setting as I had not used it.  29th jan I am told it’s done, I try to reinstall it and error messages keep coming up.  I call tech desk (country wide one) and he aid take it back as it is new and get it replaced.  I take it back and the tech man in the shop said he can fix it while I am there.  After an hour he says he can’t atm and asks the manager if I can have it replaced. The manager said no it’s a software problem.  The machine was fine when I took it in on the 27th, it was a precaution just to put it back to factory settings.  The tech man then says if he cannot fix it by 31sr it will need to go to Apple.  This was £1400, I have not used it except for start up setting up,  is this legally right? It was fine when I took it in, not even been used and I have no laptop? They also sold me security software they know has issues with [problematic] as the tech man on the phone told me they have had 100’s of call regarding this.  

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You should not need to install any other security system,

Take it back to PC World and ask for a replacement they generally oblige

FS

 

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I have and it’s in for repair again and they said if they can’t fix it it will have to go to Apple.  It went in in fine health it was a precaution I wanted it reset which is where the problems have arisen and the mackintosh hd has locked and now there seems to be other issues even though he managed to unlock this. The manager said no it’s a software problem.  I have spoken to head office and they say I am entitled to a new one under the consumer act but the store says no.  Just to add I am a polite customer, never rude etc so it’s not like I have rubbed them up the wrong way. 

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 If you Purchased 26th Jan 2020 you simply return it to PC World and ask for an exchange as it is not fit for purpose.If you have met a really awkward Manager, don't bother with him email the CEO of PC World "Mark Jones" or telephone him 

fs

Edited by firstship

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Under the Consumer Rights Act you are entitled to reject the item if a defect appears in the first 30 days.  This right needs to be asserted in writing.  It is called the "short term right to reject".

 

Write to them now and say that you are asserting your right and you are rejecting the computer and you want a refund.  Send this message by email and letter and send a copy to the CEO as advised above.

 

Don't expect it be easy.  PCWorld Currys quibble about everything - but at least assert your right - and then we will advise you as to your next step


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Thank you all for your advice, went back in there an hour ago and a new day, a new manager authorised a replacement but I have to wait now as none in stock 🙄

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That is good news, how long until replacement??

FS

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