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Deadyankee

RAC Warranty Offer not as advertised by Car Dealer John Harrison in Nottingham

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Hi,

 

I am in the process of buying a new car.

 

On their website it said their cars come with BuySure. Complimentary Breakdown cover for 12 months and with 6 months warranty. This was on their own website and the auto trader ad for the car. Please see attached. When I went in to buy, I was told the warranty would be £300 to extend to 12 months. I have complained and the most they would give me is the breakdown cover, not the warranty. I plan to go down today to have it out with them.

 

I'm kinda tied in as I have paid for my number plate to be switched. I have read today on the RAC site that cars sold by their partner dealers (such as the one I am dealing with) should come with the breakdown cover and a minimum of 3 months warranty (also attached). So they are still screwing me by telling me it only comes with 28 days warranty.

 

Am I misreading or understanding this or are they using this tactic to up-sell warranty. I plan to go in and let them know that am considering reporting them to auto trader, RAC and trading standards but before I do I want to make sure I don't have this wrong. 

 

Would you take it this way also?

Screenshot 2020-01-19 at 23.23.14.png

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Have you spoken to RAC direct ?


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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Not yet. 

 

To be honest I'm not that bothered about having it as I've read the RAC warranties are pretty dud. I know I can use the consumer act to deal with any faults as it's a dealership. It's more the fact they seem to be using this to up-sell dishonestly. 

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I would tend to agree...there are lots of better alternatives...but at the least this need bringing to the attention of RAC and any other regulatory bodies.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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I will be doing, is there anyone else you think might want to know apart from them and trading standards? What other bodies would have jurisdiction? 

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Is this a main dealer or second hand ? 

 

https://news.motors.co.uk/buying-guides/who-regulates-uk-car-dealers/

 

Probably wise to wait until your deal has gone through and you have the car before before making any waves.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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It's not a main dealer, but a second hand dealer. John Harrison in Nottingham. Thought they had a good reputation. 

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Okay I have updated your topic title..this may get further reactions.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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