Cruise

[eskimo123]

Hi, just wondering if anyone had used MCOL to  try and recoup money from a cruise company that failed to complete the itinerary of ports as advertised due to mechanical failure and refusing to admit liability and using T&C's as its defence.

[honeybee13]

Hi.

 

Can you tell us which cruise company and link us to their Ts and Cs please? What correspondence have you had from them?

 

HB

[eskimo123]

Hi HB,

Cruise was with Marella, there was a fire in the engine room which resulted in reduced speed and so 3 of the 8  scheduled ports were cancelled. They have credited £250 pp to us as a gesture of goodwill but despite a letter of complaint on our return home referencing the appalling customer service received onboard and the missed ports they gave the usual meaningless apology etc, but  still standby that what they have offered is commensurate, ABTA it seems have supported their view that this was not significant changes to the itinerary.

The cost of the cruise was £4100 so not cheap, we have to book at least a year in advance due to our jobs. This is not the first time this ship has suffered a similar engine failure, 12 months previously it  would appear a similar fault occurred.

[honeybee13]

I can see why you're annoyed if almost half the ports were cancelled. Do you have a link to their Ts and Cs please?

 

HB

[eskimo123]

Hope this is what you need  HB

 

https://www.tui.co.uk/destinations/booking/tandc?bdate=2019-03-25&bcode=TH&dkey=TERMS_CRUISE