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Anglian water problem


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In November and in December 2019 Xmas,  i got a letter from anglian water stating that I had missed a payment and as such I must pay £59. This was incorrect on two points.

1. I pay £49 per month.

2.I have not missed any payments and can prove this.

 

The same letter came again in January. I suspect they are adding on an illegal charge of £10 each time - for a missed payment that doesn't exist.

 

Unsure of what to do next, advice appreciated.

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unlawful not illegal

 

but correct they cant add any penalty fees

 

send them an sar p'haps?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm with Anglian Water and I've never known them add penalty fees.  I'm not metered, pay by installments and get a letter every January claiming I've missed a payment when I haven't.  They've done it ever since I cancelled the DD and pay manually each month so I just put it down to spite and bin it.

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Thankyou  very much for replies dx100uk and hightail.... Hightail that's interesting they claim you also missed a payment yet you havent, also I am not metered, pay by monthly..same as you...I don't wsh to have a water meter....dx100uk thanks I will do that.( I will google how to.)

Edited by candiceaton
omission of a word
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click sar

 

dx

 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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