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    • Yes, I suppose you’re right. I’ll keep it general whilst still answering the questions. The retailer is a precious metals dealer based in London. The item I purchased was Gold. It was shipped within London.  
    • Well I think now you need to give us the information we are asking for so that we can properly advise you. You asked for general advice before – having given as general information. Now you want specific advice – in order to do this we need to have specific information
    • This is what I suspected. One thing I should say is that I paid via Bitcoin. With this in mind and the fact that I have waited a total of around 10 days now from the expected delivery date. What should be my next course of action here? Should I wait further or contact the retailer asking for a refund / replacement of items I purchased.
    • The retailer is immediately responsible. There is no need to wait for an investigation by the courier company
    • I’ve omitted these details for now as the investigation is ongoing. I was seeking more general advice as to if an item purchased online is not received, am I as a customer required to wait for the courier to pay up a claim or is that purely the retailers issue? Meaning the retailer should refund me or send me the items I ordered regardless.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

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Johnson claims his capacity for lying has reached 500,000 lies a day,

but I think he's lying

 

I had worked out a rough formula for calculating actual throughput ((claim - 40,000)/2) - which repeatedly checked out as in the higher end of the actual ballpark when figures did become available - pretty consistent for quite some time.

(the 40,000 was antigen/antibody tests - the div 2 was every 'person' test claimed twice as a nasal and a throat swab test)

 

but Johnson and Handcock seem to have added loads of extra 'ghost tests in - probably all the new 'available' tests - being tested, plus possibly some swabs (already claimed twice) that are antigen tested making it 3 for 1.

 

 

Edited by tobyjugg2

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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It isn't realistic to lock all those with underlying conditions and over 70s in their homes for the rest of the year   It would have to be properly organised. We have various family members

I’m currently on day 9 of mild symptoms  Starting about 5 days after My daughter had symptoms and subsequently tested positive.  she’s well over it now.   From my point of view I’ve had far W

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Looks like they are claiming that this info, which no one was aware of, is being claimed as 'common knowledge in the public domain and simply marked incorrectly as secret and sensitive

https://www.theguardian.com/world/2020/nov/02/uks-vaccine-taskforce-chief-shared-sensitive-documents-in-us-report-says

 

.. Cobblers

 

Edited by tobyjugg2

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Latest excuse is 'She didn't tell them what they hadn't already worked out

 

So Putin sends a fax 'we know where your nuclear subs are patrolling anyway - so please just confirm before we test an underwater nuke there

Edited by tobyjugg2

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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some ons stats from a over a week ago - the 'latest' available with some reputable support - its undoubtedly far worse now.

 

The provisional number of deaths registered in England and Wales in the week ending 23 October 2020 (Week 43) was 10,739.

This was 205 more than previous week and 980 (a little short of 10%) more than the five-year average for Week 43

 

Of the 10,739 deaths registered in Week 42,

978 mention #COVID19 on the death certificate (9.1% of all deaths).

 

of the 978 deaths stated as involving #COVID19,

89.4% had this recorded as the underlying cause of death

of the 1,719 deaths involving influenza and pneumonia, 17.6% had these as the underlying cause of death

 

So although there were twice as many deaths stated as involving influenza AND pneumonia (which can be a symptom of MANY issues)

Covid is 4 and a half times more likely to be an underlying cause of death in those affected than influenza and pneumonia combined

 

 

Around 94% of all excess deaths are directly attributable to Covid, and the other 6% of excess deaths are undoubtedly related to Covid (as in operations and care reductions)

and Covid, still outside of its probably months long peak is already resulting in around 10% excess deaths.

 

https://fingertips.phe.org.uk/static-reports/mortality-surveillance/excess-mortality-in-england-latest.html

https://www.ons.gov.uk/peoplepopulationandcommunity/birthsdeathsandmarriages/deaths/bulletins/deathsregisteredweeklyinenglandandwalesprovisional/weekending25september2020

 

While Billions are given for Tory mates for non-delivery of care, services and PPE

and food for hungry children is denied by THEM as a waste of tax payer money

 

 

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"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Stephen Reicher is a psychologist and part of Indie Sage. He's written an article about why lockdown is more likely to hold if people are supported financially, practically and mentally.

 

He's against hitting people with huge fines, which seems to be the preferred approach of No10.

 

https://www.theguardian.com/commentisfree/2020/nov/04/blaming-covid-rule-breakers-support-fines-lockdown

Illegitimi non carborundum

 

 

 

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First response of a Police State, impose the Stick before the carrot, plus the Treasury needs the Fine money.  Sorry just being cynical, as how say an 18 year old student can afford a £10,000 fine is beyond me or a family holding a wake .

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Starners on the spot now with the potential for a Tory rebellion some for good reasons some not..

 

Will Starmer support the needed lockdown which Johnsom appears to be presenting along with some pretty unsavoury 'tag ons' or will he manage to have it amended?

 

Note

Haven't  read the full proposal, but some of the things reported as allegedly included, along with exemptions and contradictions seem to be issues that will come back and haunt Starmer if he just supports as is.

 

Labour free vote?

https://www.independent.co.uk/news/uk/home-news/covid-news-like-uk-cases-test-lockdown-rules-latest-b1581916.html

 

 

bit rushed, and cant generate the will to examine something thats full of trump and likely to change/be ignored at the drop of a hat so sorry for less than usual analysis.

Edited by tobyjugg2

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Apparently my nearest major Hospital in Bristol has more patients  currently admitted due to Covid, than they had earlier in the year.  And they have cancelled people visiting all patients. 

 

My instinct is that the 4 week lockdown will prove not to be adequate and it will be extended by at least 2 weeks.  If you have Schools and Colleges still open, the virus is still being spread, plus many people are ignoring the lockdown holding social gatherings in their houses.

 

 

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Cut to the chase UB, as Noddy Holder  might sing

 Here it is Zoomy Christmas & Nobody's

having fun, look to the future is there even going to be one?

 

Sung by Whitty & Vallance at a press conference.

 

Then I woke up in a cold sweat.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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44 minutes ago, unclebulgaria67 said:

Apparently my nearest major Hospital in Bristol has more patients  currently admitted due to Covid, than they had earlier in the year.  And they have cancelled people visiting all patients. 

 

My instinct is that the 4 week lockdown will prove not to be adequate and it will be extended by at least 2 weeks.  If you have Schools and Colleges still open, the virus is still being spread, plus many people are ignoring the lockdown holding social gatherings in their houses.

 

 

 

+1

Hospitals same here in the east mids

'news' Reports that hospitals may run out of beds by mid - 3rd quarter December seem to have been significantly UNDER estimated

I think that is the real driver behind the lockdown - The sheer scope of Johnsons ineptitude would be starkly on display

 

Seems to clearly show the pandemic is already exceeding the prior peak.

and still they are shipping covid cases into hospitals rather than specialised nightingales - which seem to be rapidly showing to be fake hospitals for headlines

Johnsons version of Churchills' Operation fortitude eh?

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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They've never had enough staff for the Nightingales, have they? I wonder who dreamed that one up without thinking it through.

 

Maybe part of the answer to my own question is that of course a 'bed' in a hospital isn't just the piece of furniture, it needs a team to look after the patient. I truly wonder if some in government haven't grasped this yet.

Illegitimi non carborundum

 

 

 

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I think that here we are, six+ months in,  with 4 months and billions of taxpayer pounds squandered on private profits,

and the 'harse called Johnson has fallen in the straight to the first fence.

Edited by tobyjugg2

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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6 hours ago, honeybee13 said:

They've never had enough staff for the Nightingales, have they? I wonder who dreamed that one up without thinking it through.

 

Maybe part of the answer to my own question is that of course a 'bed' in a hospital isn't just the piece of furniture, it needs a team to look after the patient. I truly wonder if some in government haven't grasped this yet.

I'm sure I've read somewhere that the team to take care of a patient is meant to be supplied by the hospital or trust (or whatever) the patient is referred from.  This is maybe why they never were used that much.  What hospital is going to give up staff?

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I read that too. Youre right, of course a hospital isn't going to give up a team to send them with one patient when they could look after more than one, I'd have thought.

 

It's a shame whoever came up with the Nightingale wheeze didn't think of that...

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Illegitimi non carborundum

 

 

 

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9 hours ago, brassnecked said:

First response of a Police State, impose the Stick before the carrot, plus the Treasury needs the Fine money.  Sorry just being cynical, as how say an 18 year old student can afford a £10,000 fine is beyond me or a family holding a wake .

There comes a point where even the most law abiding, rule following types can't be bothered with it all any more.  I was non-compliant last time round in that I would walk my dog in the morning and go for a 5k run in the afternoon/evening when it was clearly stated I should only go out once.  Never saw another soul on either excursion but suddenly I was a master criminal. 

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Nightingales were presented as being 'temporary large-scale critical care hospitals providing cover for the expected increase in patients

A 'critical care barn' (sic) - not as extra bed space or as 'waiting rooms for other patients.

 

there were supposed to be around 100,000 recruited to staff them  .. undoubtedly by the private sector, 

as well as by asset stripping the already exhausted staff from main hospitals and expecting them all to do even more - most for a real world drop in salary year on year for the last 10 years and ongoing.

 

Haven't looked but the private sector will have undoubtedly been paid to not do that.

 

https://www.hsj.co.uk/workforce/the-ward-round-staffing-the-nightingale/7027298.article

https://www.nursingtimes.net/news/coronavirus/revival-of-nightingale-hospitals-prompts-nurse-staffing-warnings-12-10-2020/

https://metro.co.uk/2020/10/09/are-the-nightingale-hospitals-being-used-how-many-built-13395246/

 

"Estephanie Dunn, regional director of the Royal College of Nursing in the North West, questioned how the Manchester Nightingale would be staffed, given that the region went into pandemic with 4,800 nursing vacancies across the NHS and nurses were “running on empty” following the first wave."

 

 

Hospitals across the UK have been seeing a 3-7 fold increase in covid admissions in the past 2 weeks. A far higher increase rate than stated.

3x in outlying areas, 7x+ in the centers of spread

 

Edited by tobyjugg2
  • Thanks 1

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Rampant cronyism and routing of taxpayer money to incompetent Tory pals continues unabated

 

https://www.theguardian.com/world/2020/nov/04/tory-linked-firm-involved-in-testing-failure-awarded-new-347m-covid-contract

 

Tory-linked firm involved in testing failure given new £347m Covid contract

Exclusive: Hancock has backed transfer of nearly £500m to Randox during pandemic

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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and of course, dont forget that if you come into contact with someone who tests positive you MUST self-isolate and stay at home - no exceptions ... except if you are a populist politician

 

In which case you can fly abroad, meet foreign dignitaries, meet the royals, go where you like, do what you like

- although of course everyone else you come into contact with must isolate ..

 

 

https://www.theguardian.com/politics/2020/nov/05/alok-sharma-met-prince-charles-three-days-after-staffers-covid-test-result

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Does anyone think they are properly using this lockdown to sort out test and trace?  We never seem to get a grip on anything before Boris is touting something else as the magic bullet. Testing everyone in Liverpool multiple times makes not one jot of difference to me at the other end of the country. 

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Nope. Not a chance.

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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https://www.bbc.co.uk/news/business-54841185

 

This may surprise people, that to be sent a home Covid test, you need to have a credit file confirming your ID details.

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9 minutes ago, honeybee13 said:

I don't get that, UB. Why?

 

My guess is that the company administering the system, also has ability to cross check names/addresses to credit files, so they have chosen that option, to ensure ID is verified, for any follow up action e.g. isolation requirement following positive test.

 

Given this is a public health crisis, not sure on the merits of this approach.

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