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    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
    • Hi she did say she was cancelling and returned the equipment. It looks like they put her on a rolling contract for 24 months when she phoned before trying to reduce her payments as they kept going up. I know Sky haven't done that to me. She didn't see that email as she's had lots of stressful situations. No.letter in post or when she originally phoned about reducing her bill well over £100 they didn't tell her about this contract. Like you say there should be recordings. BT mobile contract is separate to broadband and the cancellation fee is for the broadband. They have blocked her mobile so she can't use it and that is a contract. She is phoning CAB in the morning and checking through her paperwork. I'm quite happy with Sky as they tell you upfront what is happening and have never rolled over my contract. Thanks for taking time to reply it is much appreciated. 
    • I've sent an email to a press contact And one to a journalist at the BBC!
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

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1 hour ago, brassnecked said:

Second group blindly support Drakeford's ban even suggesting Online shopping for the non essential items should be banned, and mask wearing compulsory even in our own homes.

Do you know if that split is age related?  It's the difference between those who those who want to retain as much normality as possible while doing the best we can and the camp which seems to think hunkering down with our eyes closed and fingers in ears will make it all go away.  That latter lot include the sub group which for some unfathomable reason seem to think inflicting as much extra misery as possible on everyone (to no purpose) is the answer.

 

 

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It isn't realistic to lock all those with underlying conditions and over 70s in their homes for the rest of the year   It would have to be properly organised. We have various family members

I’m currently on day 9 of mild symptoms  Starting about 5 days after My daughter had symptoms and subsequently tested positive.  she’s well over it now.   From my point of view I’ve had far W

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Don't think its an age thing Nain worried she can't buy grandchildren a winter coat, or a newborn baby bottes yes baby equipment like bottles and sterilising equipment Non Essential.

 

Think its more Drakeford's supporters who are right on hard left do as you are told or else types.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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UK academics: opening of universities was illegal

https://www.theguardian.com/education/2020/oct/24/uk-academics-opening-of-universities-was

 

"On 21 September, the Scientific Advisory Group for Emergencies (Sage) advised the government to introduce immediate measures that would require universities and colleges to move all their teaching online “unless face-to-face teaching is absolutely essential”.

 

Minutes of the meeting, which were disclosed publicly on 12 October, show that the committee warned that “outbreaks are very likely in universities”, and emphasised that the risk of Covid-19 death and severe disease was higher for university and college workers than for students.


A week after receiving this advice, Williamson reassured MPs about the “safety” of students to return to university campuses"

 

 

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Interesting that dodo has only been there 10 minutes and tories are saying she should go as the public have 'lost faith' in test and trace

 

LOL

Scapegoat Harding for the crap from before this version of trace a test and lie even existed.

No sympathy from me though.

 

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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That was surprising HB, but Dido shold never have been there in the first place.  meanwhile that petition in Wales to Senedd about the non essentials ban has 56,500 signatures and rising, but Gething says its staying regardless.

https://www.dailypost.co.uk/news/north-wales-news/non-essential-supermarket-ban-wont-19162833

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Dodo is just a scapegoat - and well rewarded at that.

 

So here we are about 8 weeks and approaching 2 months from: (during which failing to even collect 250 spit samples a day  @£500M)

 

Edited by tobyjugg2

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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George Monbiot in the Guardian has spoken to a whistleblower who says that teenagers and others on the minimum wage have been told to take on far more responsible roles on test and trace. All that money spent on it and the results aren't good.

 

https://www.theguardian.com/commentisfree/2020/oct/28/england-coronavirus-covid-test-and-trace-teenagers

Illegitimi non carborundum

 

 

 

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and it would seem in Manchester that the Nightingale hospital is being used for NONE covid patients in a ridiculous (but clearly necessary due to lack of staffing) heinous over breakfast way

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Lord Sumption challenged the legal basis of the restrictions and was particularly scathing of the killing off of all heathcare but Covid 32 minutes in.

 

 

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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39 minutes ago, honeybee13 said:

George Monbiot in the Guardian has spoken to a whistleblower who says that teenagers and others on the minimum wage have been told to take on far more responsible roles on test and trace. All that money spent on it and the results aren't good.

 

https://www.theguardian.com/commentisfree/2020/oct/28/england-coronavirus-covid-test-and-trace-teenagers

 

Just like is said in BN's link regarding total lack of oversight or proper challenge

 

"To put this in context, £12bn is more than the entire general practice budget. The total NHS capital spending budget for buildings and equipment is just £7bn. To provide all the children in need with free meals during school holidays between now and next summer term, which the government has dismissed as too expensive, is likely to cost about £120m: in other words, just 1% of the test and trace budget."

 

Says it all doesn't it

Serco and co given more than the entire NHS capital spending budget to ... fail, miserably

 

penalties for that - more of the same money for more of the same failures.

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"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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7. In March the WHO recommended all countries launch a Track and Trace app

8. Apple and Google developed one and made it freely available to any country. Dozens of countries use it without any issues

9. But the UK decided to build its own “world beating system”

10. Apple and Google said the UK’s approach was impossible

11. 300 app and technology experts condemned the UK plans

12. But the govt ignored that, put the wife of a Tory MP in charge and gave her £11m, almost 3x the average budget for any Track and Trace app worldwide

13. The UK app planned to collect your data, which could be sold to any private business for 20 years

14. The govt promised the App by mid-April

15. Then the govt promised it by Jun 1

16. Then the govt promised it by Sept

17. Then the govt promised it “for the winter”

18. Then it was revealed the govt had asked Apple for access to their proprietary code, to which Apple said no, because the app breached international privacy laws

19. Then the WHO said lock-down measures should not be relaxed until Track and Trace were in place

20. But the UK govt replied that manual track and trace would work fine

21. And then it was revealed the UK's manual track and trace service missed between 30% and 80% of contacts

22. After a trial of the App, a report showed it worked just 4% of the time on Apple devices and missed 25% of connections on Android

23. And then, finally, the govt announced it was abandoning its “world beating system”

24. Matt Hancock said he had long been aware of “technical blocks” in the UK app

25. Then Matt Hancock said we had long been working on both Apps, but didn’t explain why we only tested the one he "knew wouldn’t work" on the Isle of White

26. Matt Hancock said he would now create a “hybrid system”, and had spoken to Apple about it

27. Apple and Google said nobody had spoken to them, and it was still impossible

28. It was reported the UK app developers had tried to block rival apps, and called them “the enemy”

29. It was reported the scripts given to manual contract tracers didn't even match the app

30. MIT Technology Review described the UK’s contact tracing and app development as a "fiasco" and “a masterclass in mismanagement”

 

 

 

https://forums.digitalspy.com/discussion/2383363/theweekintory-keeping-tabs

Edited by tobyjugg2
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"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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11 million pounds for mismanaging a failed app over a few months is simply beyond obscene

  • Like 1

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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One more part from the same link:

 

And now PPE contracts, so prepare to begin eternal screaming:


33. £252m to Ayanda Capital, registered in Mauritius for tax purposes. PPE not delivered

34. £186m to Uniserve. PPE not delivered

35. £116m to P14 Medical Supplies, with assets of just £145. PPE not delivered

36. £108m to PestFix, with just 16 employees. PPE not delivered
37. £107m to Clandeboye Agencies, a sweet wholesaler. Yes, a sweet wholesaler. PPE not delivered.

38. £40m to Medicine Box Ltd, with assets of just £6000. PPE not delivered.

39. £48m to Initia Ventures Ltd, which registered itself as “dormant” in March. PPE not delivered.


40. £28m to Monarch Acoustics, which makes shop furniture. PPE not delivered

41. £25m to Luxe Lifestyle, which has no employees, no assets, and no turnover. PPE not delivered

42. £18m to Aventis Solutions, which has total assets of £332. Not a typo, £332. PPE not delivered


£10m to Medco Solutions, incorporated just 3 days after lockdown, with share capital of (not a typo) £2. PPE not delivered

44. In all, approx £1bn to inexplicable suppliers for PPE that hasn’t been delivered

Edited by tobyjugg2

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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looks like some small banana republic dictators antics from 50 years ago asset stripping their country doesn't it.

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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There's so much money not accounted for over contracts for PPE, nearly all awarded with no tender process or competition. Jolyon Maugham's Good Law Project is trying to get information.

 

The Byline Times is digging into it too and has quite a few articles now.

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Illegitimi non carborundum

 

 

 

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19 minutes ago, tobyjugg2 said:

looks like some small banana republic dictators antics from 50 years ago asset stripping their country doesn't it.

It does and we should be so much better than this.  Anywhere but here and the guillotines would have been set up.

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I agree, guys.

 

Here's an article about NHS test and trace rolling out saliva tests to local public health departments. It doesn't seem to have been thought through and I didn't notice anything in the article about some of the £12bn being passed on to local authorities to help them run this.

 

https://www.theguardian.com/world/2020/oct/28/10-of-englands-population-could-be-tested-for-covid-19-every-week

 

'Some local public health directors have dismissed the idea already. One said he would refuse to take part because the tests were “short on scientific backing” and his stretched staff lacked the capacity to deliver at such scale. Another said the lack of any proposed support to track people’s close contacts if they tested positive rendered it pointless.'

Illegitimi non carborundum

 

 

 

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There are some significant problems with the accuracy of the saliva tests although they are useful if the process is managed properly - fat chance.

Millions of tests have been 'bought by handcock that are unfit I believe ..

 

Saliva tests were to be tested on 250000 as detailed higher in thread @ the rate of 250 a day (thats 3 years ...)

- failed and pulled

Then they were going out to schools then somewhere else then ... charged for at heathrow (stanley must want to go to Singapore)

.. then hospitals then ...

ferk knows

 

How the hell can these people still be in office !!!

We should be docking the fees out of their universal credit for the rest of their unemployable lives after asset stripping them as a down payment on what they owe us.

Edited by tobyjugg2

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Jolyon Maugham has got hold of documents that show there were special procurement channels outside the normal process, for 'VIPs' during the epidemic.

 

He says the Cabinet Office was involved in a lot of this and alleges that the contracts were awarded at inflated prices and that some companies made huge profits paid for by taxpayers' money.

 

https://goodlawproject.org/news/special-procurement-channels/

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Illegitimi non carborundum

 

 

 

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There is much naughtiness going on and Lord Sumption's lecture highlighted a lot of chicanery from UK Gov.  Perhaps Jolyon needs to take a virtual baseball bat to Hancock's bonce?  Snouts i'nt trough.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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£1 million Just under - painting a flag on Boris' plane

£12-13M on failed UK track and steal data app (£11M apparently one persons salary?)

£45 million tax breaks to site developer pals - and no need to build that pesky affordable housing

£500 million to their pals for failing to collect and test 250 spit samples a day

£500 million on eat out to help out - but not hungry kids

£600 million to easyjet

£??? - ferk knows on 29 massive Brexit lorry parks due to brexit customs miss-management

£1 Billion - undelivered PPE from inappropriate, un-vetted, back door selected companies

£10 Billion - on a largely failed test and trace when other countries have done better with a fraction of the cost as have our local councils

£26 Billion - Miss-managed Covid business loans with poor vetting and records

£100 Billion to be spent on some vaporous Moonsh*t - with a £3Billion 'fund' 'promised' to allegedly build 40 hospitals - when there is already £6B in repairs outstanding

 

- no food for hungry families or kids though

 

£1 Billion - extra Brexit admin costs of chemicals industry

£40 Billion in extra tariff costs to the UK car industry - over just the next 4 years

£????B - The death of the UK car manufacturing industry - ferk knows

£150 BILLION over the next 10 years alone - £288 million a week forever on extra Brexit customs bureaucracy costs alone

 

 

Well thats just scratched the surface and he money we didn't have anyway for HS2 and the replacement nuclear deterrent gone ..

Edited by tobyjugg2

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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ah, throw in some petty cash -

£1billion from the Bounce Back Loan Scheme to five of Britain’s biggest banks pockets

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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