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    • When you say you bought it from O2 – you mean from an O2 shop or online from O2 – but not from some third-party shop? From the sounds of it you have an excellent report from Apple – and who would know better if not Apple. I don't think you need to do anything more. Have you sent the report to O2? If so when? And what response of the given you? I can tell you that if you send the phone off to O2 NOW and ask them to carry out their inspection, they will take probably a couple of months or so. They may end up simply sending the phone to Apple. Furthermore, they may well tell you that you will have to pay a fee for their inspection. In the end, even if they find that there is a fault, they will probably want to charge you for repairing the phone. It's clear that you have a faulty phone and Apple have confirmed that and that it is not as a result of misuse. Excellent. Not only that, you submitted the faulty phone within the warranty period but even if you hadn't, you would still be covered by the consumer rights act which provides that you are entitled to have goods of satisfactory quality and that they should remain in satisfactory condition for a reasonable period of time. A telephone which needs over £300 worth repair after only one year of use is clearly not satisfactory – especially when we are talking about fault which you tell us has been documented over the Internet. I suggest that you start collecting screenshots and any other information as evidence of the complaints that are being made about exactly the same problem. Assuming that you have already provided the Apple evidence to O2 and they have either declined or not responded then the next step is to send a letter of claim. Unfortunately with these companies, it simply not worth allowing things to drag on too much. The pattern is that it takes the claim papers to produce a response and then they start to take you seriously. Read around this forum about the steps involved taking a small claim in the County Court and make sure you understand the broad pattern of events. If you are prepared to take this kind of action then let us know and we will help you with the next step.  
    • My claim hasn't been finalised as I only ended it in June. So it will be finalised this tax year. 
    • Okay I've gone through the trade and I think I'm up to speed. The last thing I know is that you were advised to write to Amazon or to have some discussion with them to see what their response would be. Have you done this? Anyway, I don't think that you can let it go any longer. £2000 is a lot of money to be out of pocket. Have you read around this forum about the steps required to take a small claim in the County Court? If you are familiar with the steps and you are happy to go ahead then the next step will be to send a letter of claim. This will give 14 days for them to reimburse you or else you will sue them. At the end of the 14 days – day 15 – you click off the claim. If you have any doubts about this then don't send the letter – but frankly if you are prepared to go ahead and issue the claim papers and follow through, then I think you may as well write it all off because nobody is going to help you until you start to get assertive. The County Court papers will put you in control because there will be deadline set by the court process which they will have to comply with. Suddenly there are going to have to start taking notice and respond. Let us know what you want to do.
    • This is very powerful, I think. Top election official from Georgia asks Trump and two Georgia Republican candidates for the Senate to tell their supporters not to commit violence.   And he has a go at the Trump lawyer who said the head of Cisa should be shot. I agree with him, it's all wrong.   https://twitter.com/i/status/1333919015174098950  
    • You should now consider sending a letter of claim. If you consider that you have given Hermes long enough – and you probably have – to respond, then send the letter of claim pointing out that you made a complaint/claim on such and such a date and you haven't heard anything from them and you're not prepared to tolerate any further delay. Then tell them that if you don't get a full reimbursement £XXX to include the cost of the phone plus £XXX delivery fee within 14 days that you will start legal action and without any further notice. Only send this if you are prepared to go ahead with your threat on day 15. This is not the time to mince around. If you have any doubts then don't send the letter of claim. I'm a bit worried that you've asked us what is your next step. This suggests to me that you haven't really read around here and you're not really prepared. You must read around this sub- forum and see what happens/what people do and what the usual course of events are. You must read up on this form about how to take a small claim in the County Court so that you understand the steps. It's not difficult but you need to be in control. We are happy to help you but it isn't our business to be in control the time. You must empower yourself by becoming familiar with the steps. We will do our best to guide you through the process but it is your case to win or to lose and it's your money to keep. If you're going to send a letter of claim then I suggest you post it up here so we can have a look before you send it
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21 minutes ago, honeybee13 said:

I don't think Kay Burely is necessarily thick. 

 

How many news presenters do you know of that think Norway isn't part of the single market or that the 9/11 attacks decimated the entire Eastern seaboard of the United States?

 

Read her Wiki bio from 2001 onwards. It's a catalogue of stupidity.

 

https://en.wikipedia.org/wiki/Kay_Burley 

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It isn't realistic to lock all those with underlying conditions and over 70s in their homes for the rest of the year   It would have to be properly organised. We have various family members

I’m currently on day 9 of mild symptoms  Starting about 5 days after My daughter had symptoms and subsequently tested positive.  she’s well over it now.   From my point of view I’ve had far W

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I've just had a quick read of the stated reasoning

 

It seems to be intended to make all retail areas in non essentials suffer the same 'fairly'

More cretinous illogic

 

Its seems to be an extension of the mistake of allowing supermarkets to remain open AND giving them tax rebates (which they immediately shunted out to shareholders profits).

Although the problem with that wasn't clear to me at first, it soon became clear and should have been clear to those in power.

 

That customers were effectively routed away from other businesses to the supermarkets and online was a business benefit in itself,

and the only 'relief' they should receive is for moneys spent directly on managing the covid crisis

aka

Temperature scanners

Extra costs involved in delivering food to those isolating and/or refused entry to the stores etc

 

Dragging everyone down to the lowest common denominator isn't the answer, and that isn't what they are doing anyway.

 

 

 

Why the populist problem with customs checks to cross the Irish sea to meet International agreements and Law

... when Johnson is happy to implement a Border + Visas to access a lorry park in Kent?

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Why the populist problem with customs checks to cross the Irish sea to meet International agreements and Law

... when Johnson is happy to implement a Border + Visas to access a lorry park in Kent?

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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If you lived in Wales CJ you would know that Gething is a muppet . He didn't even twig  people would just order online.  he thinks he can ban PC game sales as Non Essential, along with the DVD's in Asda, he is too thick to realise most PC games are downloaded so good luck trying to ban a data stream, it would be same as banning streaming Netflix.

 

All they are doing is harming the ones they purport to be protecting, as he has stated a kettle is Non Essential, so boil a pan of water on the stove to make a cup of tea if the kettle breaks.  Do you understand the fundamental differences between North & South Wales?

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Back in April when I couldn’t buy a birthday card in a supermarket for a six year old did they really think I was going to wait until the shops opened.  Hello Moonpig for the first time in my life.  If I’d been able to buy locally my custom would have returned to the local card shop once possible.  However, I was forced to discover a convenience I’m not going to give up.

 

Stopping the supermarkets selling ‘non-essentials’ hasn’t saved the high street - it’s killed it.  

 

 

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11 hours ago, brassnecked said:

If you lived in Wales CJ you would know that Gething is a muppet .

 

Ok but I'm not sure that makes Kay Burley any brighter.

 

11 hours ago, brassnecked said:

Do you understand the fundamental differences between North & South Wales?

 

I'm not sure I do. Should I?

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Two languages, the economic ties that North Wales have are mainly with North West England, and little in common with the South, so Drakefords cardiff solutions screw up stuff in the North.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Just tell me when this virus is under control !

 

Mental health crisis is already starting to happen, due to the way the country has dealt with this.  I can see some people are finding it very difficult to cope with the constant tinkering by Government, rather than having a consistent plan. 

 

 

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Hate to tell you this unc, but the legitimate reports seem to be indicating the pandemics spread is already beyond the prior peak.

and short of an effective vaccine, we have more than 6 months to go, with the worst by far yet to come.

Why the populist problem with customs checks to cross the Irish sea to meet International agreements and Law

... when Johnson is happy to implement a Border + Visas to access a lorry park in Kent?

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Doesn't help that there are different plans in the devolved assemblies. under muppet Drakeford, I can go out to work in an English hot spot, but not visit a relative in the next county, under Drakefords Fire Break, the shopping list is depleted, kettle breaks, can't buy a new one, need a book to read? Non essential iss verboten, stationary as in pens pencils paper, Non Essential, veroboten can't even buy stationary for office or home office use, Office or home workers computer broke, tough Non Essential, printer ink, Non Essential, babies bottles and bedding Non Essential.

 

He is allegedly going to try to ban online sales, and downloads.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Banning online sales doesn't seem to make much sense, BN. Things that might seem non-essential when you already have whatever it is can become essential when you've run out or it's broken.

 

How does the downloads thing work? I don't get that.

Illegitimi non carborundum

 

 

 

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he was talking about banning online shopping for banned items, but that is impossible, he banned DVD & Video games, but fails to understand Streaming, as in he doesn't realise if you buy a game, you download a copy as a data stream and save the installer to a hard drive, then install, its like streaming a film from netflix, except you save the file rather than the data is flushed when you have finished watching.  He doesn't know what he is on about. here is part of the what is essential list think its Aldi

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2 hours ago, brassnecked said:

he was talking about banning online shopping for banned items,

So if you're expecting a baby in the next couple of weeks not only can you not buy baby clothes or bedding in Tesco but he also wanted to stop new parents getting the stuff online?  I'm sure I read somewhere that non-essential retailers who have had to close may still deliver.  Does this mean you can get non-essential items in your supermarket shop if it's delivered but not if you shop in store? 

 

This sort of stupidity isn't to do with the virus, it's a pure power play surely.

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He is stopping retailers allowed to open selling what is on the Non Essential list as he says not fair supermarketys can sell what the shops he forced to close sell, he is looking at restricting online shopping to exclude non essential items don't think he can though.  Argos closed their retail outlets but are taking online orders for delivery.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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18 minutes ago, brassnecked said:

He is stopping retailers allowed to open selling what is on the Non Essential list as he says not fair supermarketys can sell what the shops he forced to close sell,

But if 'non-essential' retail outlets can still deliver even though they have to close the shop what's the reasoning behind not allowing supermarkets to deliver the same items?  I read a whole article this morning on how deliveries are fine but click and collect isn't.

 

And as an aside, what's he got against office supplies for everyone WFH?  I could have a whole other discussion about his allowing unlimited sales of batteries - can't work, can't clothe your children but you should devote your time to battery powered devices.  You have to wonder.

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Can't see the reasoning on stationary, bored children half term no pens, paper pencils and colouring books  not a good mix.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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So here's a thought:

 

The average age of someone dying of Covid-19 is 82.4.

 

The average life expectancy is less, at 81.4.

 

The rest of the population is making huge sacrifices to save people who, on average, would have been dead anyway.

 

I wonder what the total of life-years saved by all the restrictions we've had on us since the pandemic started is? Probably not many.

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@cjcregg How many have died due to Covid-19 in different age groups ?

 

Yes it is true that those close to average life expectancy have died, but many younger people have also died during this pandemic.

 

Does Covid-19  really warrant the level of economic harm that has been inflicted ?

 

Was there a concern that Covid-19 might mutate into stronger strains causing hundreds of thousands to die prematurely?  If there was such a concern, perhaps Governments have taken a very cautious approach, as they have no real idea of how this pandemic will run its course. 

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2 hours ago, cjcregg said:

 

I wonder what the total of life-years saved by all the restrictions we've had on us since the pandemic started is? Probably not many

Impossible to know as it will take years to find out if the long term damage caused to survivors is life limiting and to what extent.  A young person who was near symptomless but has irreversible damage to heart or lungs is as much a victim of the virus.  The 18 year old who catches it now and dies at 40 because of a damaged heart loses 40 years.  

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44 minutes ago, unclebulgaria67 said:

@cjcregg How many have died due to Covid-19 in different age groups ?

 

Yes it is true that those close to average life expectancy have died, but many younger people have also died during this pandemic.

 

 

 

How younger is 'younger' and how many is 'many'?

 

I'm not sure of the numbers raw numbers themselves but look at cat 4 figure 5 which is deaths by age group relative to population. Obviously ignore influenza and pneumonia.

 

https://www.ons.gov.uk/peoplepopulationandcommunity/birthsdeathsandmarriages/deaths/bulletins/deathsduetocoronaviruscovid19comparedwithdeathsfrominfluenzaandpneumoniaenglandandwales/deathsoccurringbetween1januaryand31august2020

 

The category for deaths for under 65s is almost invisible.

 

 

 

 

 

 

 

graph.JPG

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On 23/10/2020 at 18:52, honeybee13 said:

I don't think Kay Burely is necessarily thick. Does anyone have a video link of the interview please?

 

seems competent and to the point to me

 

 

The aussie perception:

 

 

Why the populist problem with customs checks to cross the Irish sea to meet International agreements and Law

... when Johnson is happy to implement a Border + Visas to access a lorry park in Kent?

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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50K signatures on Petition against the ban

https://petitions.senedd.wales/petitions/244282

 

There are two camps here, the save the NHS and the local control is best like Ceredigion with rates so low due to them implementing their own local Test trace isolate away from the English Dido/Serco mashup that Drakeford bought into for Wales as well, with such anomalies as aschool dinner lady in Bangor being offered a test in Inverness, a 900 mile round trip.  Second group blindly support Drakeford's ban even suggesting Online shopping for the non essential items should be banned, and mask wearing compulsory even in our own homes.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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