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    • Yes, I suppose you’re right. I’ll keep it general whilst still answering the questions. The retailer is a precious metals dealer based in London. The item I purchased was Gold. It was shipped within London.  
    • Well I think now you need to give us the information we are asking for so that we can properly advise you. You asked for general advice before – having given as general information. Now you want specific advice – in order to do this we need to have specific information
    • This is what I suspected. One thing I should say is that I paid via Bitcoin. With this in mind and the fact that I have waited a total of around 10 days now from the expected delivery date. What should be my next course of action here? Should I wait further or contact the retailer asking for a refund / replacement of items I purchased.
    • The retailer is immediately responsible. There is no need to wait for an investigation by the courier company
    • I’ve omitted these details for now as the investigation is ongoing. I was seeking more general advice as to if an item purchased online is not received, am I as a customer required to wait for the courier to pay up a claim or is that purely the retailers issue? Meaning the retailer should refund me or send me the items I ordered regardless.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

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On an anecdote both my teenage daughter and wife had symptoms, test dispatched within 24 hours, on Friday, with us Saturday, sent off today. Lets see how long it takes to get the results, but it all seemed a lot more efficient than I thought it would be.

We could do with some help from you.

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It isn't realistic to lock all those with underlying conditions and over 70s in their homes for the rest of the year   It would have to be properly organised. We have various family members

I’m currently on day 9 of mild symptoms  Starting about 5 days after My daughter had symptoms and subsequently tested positive.  she’s well over it now.   From my point of view I’ve had far W

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Hopefully they have ironed bugs out, its the False positives that are worrying.  Other issue is in Wales appointment system still iffy and the 400 mile each way trip to inverness for a test is still going on.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Not seen my mum in her care home since March, every time they have said we can go for a visit it has been cancelled.

They have been putting up photos on Social Media which is better than nothing.

 

The home phoned yesterday to say every resident was tested last week and hopefully get results today.

 
 

Any advice I give is honest and in good faith.:)

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RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Just now, honeybee13 said:

That's a great shame, MD. I suppose it's better safe than sorry but it's sad for the family.

 

Some homes seem to think the virus is coming in with visitors, don't they?

The only visiting HB has been outside in the garden and only one member of the family has been allowed to visit.

My mums sister has been to see her twice in the past two months but that has also now been stopped.

It has been suggested that it's more than likely the staff members who are going in and out that may be causing some concern though you would think they would be getting tested regularly.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

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They are the victims hidden in plain sight, the ones let down with the first wave.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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i do have mixed feeling about this, but

 

https://youtu.be/0enXMI2poaM

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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You might want to read that link CJ, but if you want to ignore that's your choice. The blogger is a PHD in Public healh with field experience in disease control, so over several posts outlined how things were controlled effectively in the past, and how they have deviated with Central C & C that has not worked so we are where we are.

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We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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2 hours ago, brassnecked said:

The blogger is a PHD in Public healh with field experience in disease control

 

I'm lost in admiration.

 

Does he have a PHD in how to manage economies during a global pandemic too? It's all too easy to criticise the Government from a public health perspective but nations all over the world are struggling to balance the conflicting issues of safeguarding the public's health and their livelihoods, because that is the issue.

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Well CJ, chucking money to Data Loss Dido, Serco and Sitel worked well did it?  Its more that they planned for wrong disease and still haven't caught up with it.  Anyway I'm tuning out, have some PC games involving mindless violence to play  Its time to kick ass & chew bubblegum and I'm all outta gum.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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2 hours ago, brassnecked said:

Well CJ, chucking money to Data Loss Dido, Serco and Sitel worked well did it?  Its more that they planned for wrong disease and still haven't caught up with it.

Maybe they consider protecting their own inner circle is protecting the economy.

As for the health side of things, the game of panic ridden catch up is starting to wear very thin.  There's a limit to how much even the party faithful can watch mistakes being repeated and believe if we keep trying something that has been shown to fail it will work in the end. 

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Tory council hands £50k of Covid-19 bailouts to fox hunting groups

https://www.thelondoneconomic.com/news/on-the-verge-of-collapse-as-outsourced-tracing-fails-to-contact-almost-250000-people/19/10/

 

.. on top of of Small Business Rate Relief

 

and they certainly aren't maintaining 6 feet of social distancing or even wearing masks in mitigation of closer contact ...

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Nice little picture

https://www.thenorthernecho.co.uk/news/18790597.council-tax-payable-dominic-cummings-lockdown-cottage/

"Cummings, who built his cottage on the farm with his father in 2002, and was listed as one of the property owners"

 

 

when

https://www.express.co.uk/news/uk/1034923/cornwall-news-dream-home-demolished-planning-permission-cornwall-council

"After losing a court case, Sue was fined £6,500 and ordered to remove the house and two points of vehicular access to the plot."

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Well, it is amazing what you see when you look just a little further

 

Dated august:

https://www.accountancytoday.co.uk/2020/08/03/melissa-tatton-steps-down-as-voa-ceo/

 

"The CEO of the Valuation Office Agency (VOA) and tax assurance commissioner for HMRC, Melissa Tatton, is to step down from the position to take up a new role as interim group director, corporate, at Ofcom from 7 September 2020."

- Cummings must have some outstanding phone bills

 

"She is currently on loan from the VOA to lead HMRC’s Covid-19 Response Unit, overseeing HMRC’s delivery of the support schemes and the governance of HMRC’s overall response to the pandemic."

- aka covering up for Cummings Covid antics as well as making sure he doesn't get a council tax bill?

 

 

oh - lol

https://www.gov.uk/government/news/melissa-tatton-appointed-as-new-tax-assurance-commissioner

"elissa Tatton has today (15 October 2019) been appointed as HMRC’s Tax Assurance Commissioner, overseeing the assurance and dispute governance arrangements that allow Parliament and the public to be confident that HMRC secures the right tax under the law when resolving tax disputes."

Edited by tobyjugg2
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"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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A great truth in that article HB, the test & trace is a shambles, and Wales bought into that system, when they culd have set up their own like the county of ceredigion did, that has kept it under control.  There is rising unrest and derision and much verbal tolchocking of Drakeford on social media. he also banned halloween, so expect a children's rebellion on October 31st, some are already saying they will dress up and go out regardless, don't think police would look good trying to fine some 10 11 and 12 year olds £1,000  for breaching lockdown, press would be all over it.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I remember Ceredigion I think, was it the council that had an ex-science teacher in charge? I think I may have posted the article I read about how their system actually worked.

 

It's a shame other people didn't follow,

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Illegitimi non carborundum

 

 

 

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I'm well impressed with NZ

Got a real person in charge, who deals with real world issues in a real world way.

Even better than Sturgeon.

 

Way past time we threw the political elite like Johnson, Farage, Corbyn, Rees-Mogg and Gove out into the street and had them supervised while they swept it and did an actual service to the country.

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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So, anybody know whats actually happening with operation moonsh*t?

Crashed and burned?

 

It was going to be rolled out in a test to everyone in Salford regularly wasn't it?

Then it was rapidly reduced with all positives needing to be sent for a conventional test - If you could find one

Now its supporting normal testing and quietly not being mentioned it would seem

 

 

??

 

 

Edited by tobyjugg2

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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I thought I read that the plan was to use the new saliva tests that are coming along. They give a lot of false results though and if there isn't a testing strategy it may not help as much as Boris seems to think.

Illegitimi non carborundum

 

 

 

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Last I heard was that the actual moonsh*t trial couldn't even manage the initial 250 tests a day stage in any competent way,

and has now quietly become Final £500M Fantasy v2.73.496:

 

https://www.independent.co.uk/news/uk/politics/coronavirus-swab-tests-nhs-universities-schools-care-homes-b1156304.html

 

https://www.theguardian.com/world/2020/oct/13/operation-moonshot-doubts-over-uk-covid-saliva-tests-plan-after-trial-scaled-back

 

 

 

Oh and it would seem that Manchester is kicking off because they have effectively been offered 8 quid a head to lock down, with some aspirations from Johsnon 'The Liar' to think about maybe adding some business support funds later ... to serco probably

https://www.thelondoneconomic.com/politics/greater-manchester-offered-just-8-per-head-to-deal-with-new-coronavirus-controls/20/10/

Edited by tobyjugg2

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

Exactly the same benefits and no one is threatening our place in the single market - Vote Leave

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Gething should have used the Ceredigion model and brought the other LA's on board, most were willing to, didn't have to buy into the Dido Serco mashup, health is devolved after all.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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