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Thomas Cook Holiday Booking help please.***Resolved***

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I booked a holiday through Thomas Cook literally the week they went into administration.paid a  £50 deposit.

 

The holiday was a Royal Caribbean cruise.with us Flying to new York and staying in a hotel there for a couple days before the cruise


I find myself in a terrible predicament now as I thought when TC went bust so did our holiday.

 

i received an email yesterday and today a phone call asking how we’re going to pay this. emailed RC as I didn’t know this holiday was still live and unfortunately our circumstances have changed we now can’t go

 

. I receive one back today saying we’ll need to pay nearly 2000 for the flights and cruise.Regardless.. I’m really panicking and don’t know how to address this 


thanks in advance 

 

 

 

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HI.

 

Let's take a deep breath and analyse this with you. :)

 

Who is the email from please?

 

HB


Illegitimi non carborundum

 

 

 

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Hi honeybee,

 

Its from royal customer services rccl.. hope that helps ..

 

 

 

regatds

otb

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Quote

as I thought when TC went bust so did our holiday.

 

Thread title amended

 

And have TC not informed you of what was happening re the booking and deposit ?

 

https://www.thomascook.com/

 

https://support.thomascook.com/?website=thomascook

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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Hi Andy,

 

We were never notified with regards to this holiday no communication after they went into Admin.

last week was the first time we heard anything at all and it was from RC themselves.

I called them last night and explained everything and it looks like everything going to be okay we will only  lose the deposit which is a small price to pay I guess compared to £2000

I will update if I hear any more.

 

thank you Hb and Andy both for your  help

 

regards

otb

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Well I would want my £50 back also but hey ho if your satisfied its been resolved.....there was no way you could ever be liable anyway as your contract was with TC not RC.

 

Thread title updated.

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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That's good to hear. Thank you for letting us know.  :)

 

HB


Illegitimi non carborundum

 

 

 

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