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You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

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    • Thank you. First of all, this is not chronology so we don't have any sense of the timeline. It's still rather complicated – but maybe when you produce a chronology it will come more into focus. However, there are a few things that we can start to tease out. You say that you accepted £250 in an offer which was intended to reflect distress. Although you say that you accepted this offer mistakenly, it may well be that you have no further rights on this issue because of course it would have been up to you to understand the situation properly before accepting any kind of financial offer. However, it would be useful to understand the reach of this offer and so please could you post up the offer letter by uploading it in PDF format. You say that "high-volume messaging" is not explicitly covered in the terms and conditions – but there may be references to "fair use policy" and it may be an interpretive problem rather than looking for words which specifically match your situation. So it will be helpful to know what words Vodafone were relying upon and also what was the extent of your high-volume messaging. Did they give you any warnings. You say that they referred to terms and conditions which you did not sign. However, it isn't necessary to sign terms and conditions. We would have to understand more about the context – but generally speaking if there is an agreement which refers to terms and conditions from the outset and you then embark upon the agreement and use the services, then all the signs would be that you've accepted the conditions of use. Signed written terms and conditions are generally speaking only required in contracts for property or copyright or shares. You say that the contract was put in your sole name despite the fact that the company name was on the agreement. We don't have a chronology so we don't see how long this went on for and you don't explain why you didn't raise any objections to this – or maybe you did? You say that you have sent Vodafone and Lowell an SAR but "so far" you are waiting for a response. This suggests that you sent the SAR some time ago – but you haven't told us anything about when this might have happened. You are referring to obligations under the Consumer Rights Act but I'm afraid that these obligations refer to contracts between a trader and a consumer – and you are not trading as a consumer so these probably wouldn't apply to you. Finally, you are worried about expressing a claim in legal language. If you begin a small claim then you certainly don't need any legal language – and in fact that kind of approach simply gets in the way. Also, it seems to me that you are gearing up to bring a court claim – which is fine, in my book – but you haven't identified your cause or causes of action and you don't have a plan. I think we need to slow down and have a more careful and methodical look at the situation. Otherwise you're simply going to find yourself in trouble
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alexx431

please help me about my flight compensation predicament

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Dear everyone

I am in a predicament and really need advice.


I booked an easyjet ticket for my whole family for October 1.  

I later PHONED easyjet to change the tickets for 2 january.

Easyjet told me it would cost £200 for the change of date.

In the phone call I entered my credit card details into the automatic system and then the customer service agent CONFIRMED that the change had gone through.

 

A few days before the flight for 2 jan I phoned easyjet again, and they denied that I had made a date change.

I had to prove through call recordings that I was correct and easyjet agreed.    

BUT because the date now was 28 dec they told me that the flight for 2 jan was full!


I asked for the 600 euro compensation for cancelled/denied flight.  

Easy jet agreed that theoretically I am entitled to the cancelled/denied flight compensation,  but then turned round and said that £200 card payment had not been charged to my card and therefore the booking was NOT considered a CONFIRMED booking.  

(p.s. I had never checked my statements beforehand, and it turned out that It was not charged.).

 

Furthermore I had never received any correspondence from easyjet that my payment had not gone through. 

Therefore easyjet claimed that in their t&c’s  only a confirmed purchased booking is eligible for 600 euro compensation and since the payment had not gone through this was a non-confirmed purchased booking.        

 

My feeling is that since I did everything that I should have done,  

Plus they told me initially on the phone that my change to the jan 2 flight was confirmed,

 that I should be eligible for compensation.


Please let me know your views on the matter and it would be extremely helpful

 

if anyone could provide me a link to show to easyjet to help me in my case

Thank you so much
 

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On the basis of what you say, you have excellent rights here and there is no reason why a claim should not succeed. Furthermore, depending on your losses and how this affected you, you may be entitled to more than £600 compensation – but we will have to look at this. I get the impression what you have said that £600 is the easyJet standard compensation. If so, then it may not be binding on you in the circumstances.

I gather that you have done everything here on the telephone. Did you have anything in writing from them such as an email saying that they had received your request for a date change – even if it wasn't confirmed?

I understand that they have access call recordings and they have confirmed that you are tempted to change the date. However you don't have copies of those call recordings and you haven't recorded your ankles.

We don't know how honest or straight dealing easyJet is and so the best thing to do is to start gathering your own evidence because otherwise it will be your word against theirs.

I would suggest that you read our customer services guide and implement the advice there as quickly as possible and then have one or two further conversations with them on the telephone to discuss the matter and hopefully bring out the same admissions – but this time you will have them recorded. This is absolutely essential and you should do it on Monday or Tuesday. I don't think you have any room for excuses here or the fact that you use an iPhone and therefore it is too difficult et cetera.

Secondly, you should send easyJet an SAR. Hopefully this will produce a complete file including evidence of the phone calls that you made – both the one where you are tempted to change the date – and also the one where they then agree that you try to change the date but that there was no confirmation.

On the question of how much you might be entitled to if you can make a successful claim, please can you tell us about the reason for this journey – how many people, total cost of tickets, what were you intending to do, have you been reimbursed anything at all, what did you do instead once you are unable to fly.

 


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