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    • So they had the information before they sent off the defence saying that they didn't have the information. I suppose they will say that this was an invoice and not an inspection. I suggest that you write them a quick note and send them a copy of the invoice – and say that this is a copy of the information which was already provided to them before they file their defence and you will be referring to it during the mediation. Do that straightway by email if you can. Also, have you got anything from the garage which refitted the turbo which states that it had been incorrectly fitted? Also, have we asked you the name of the garage you are suing?
    • Yes they asked me for the invoice of the repair. I sent it to them immediately, and I also said I don't want to have a huge row about it, if you can just pay for the repair (approx £180) I'll leave it there .     I had to chase again after a while of being patient then I was told to contact head office to see if I could have my money.   It was at that point I decided to take action as I was fed up with it, and that they should be helping me not faffing me around. I hope that this decision doesn't come back to haunt me
    • this one is very good upon how to play things during the call   Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON** - Postal and Delivery Services - Consumer Action Group
    • I see their in their defence then not really denying the fact that your claim – but they are saying that they want evidence. They are saying that they found no problem – but of course that was their own people and not independent. Did you supply them with the information that they referred to in their defence? Did you supply them with this information before you issue the claim or since you have received the defence?
    • Firms say they have been advised by officials to set up EU hubs, but the government says it is not policy. View the full article
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

GiffGaff - monthly renewable flexible contract – no more 24 months fixed contracts


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If you are fed up with the incompetence of Vodafone, Orange, O2 – and the rest and being locked in for 24 months and having to put up with dismissive, mediocre and sullen service – then why not move to GiffGaff.

Some of the CAG site team have been using GiffGaff for a while now and frankly we can't find any downsides. Even if you're nervous about it, try it for a month or two. You can always terminate and go on to a formal contract with a conventional mobile phone service supplier – although I don't expect you will ever want to go back.

GiffGaff gives you monthly contracts. You can choose to leave that any time you want. You can alter your contract month by month so that if you are going away and you think you need less or more data or less or more call time, then you just set it up for the following month. There is an app which allows you to monitor your usage. It's all the flexibility that you ever dreamt of and the prices are excellent.

If you use this link https://www.giffgaff.com/orders/affiliate/cagger3030?utm_source=giffgaff&utm_medium=email&utm_campaign=email-OBS005&ggCampaign=email-OBS005 to order your Sim card then we will get 5 pounds credit and so will you as soon as you activate your card. If you happen to activate your card before 31 January (not long now) then you will get 10 quid credit – and so will we. Any credits we get will be shared between any of the team who have GiffGaff accounts.

We don't often endorse a product – but so far they don't seem to be any downsides and we've been doing it for years.

Order a GiffGaff Sim card. It costs nothing. Activate it and the maximum you risk is one months contract. If you don't like it then dump it.

 

We have no special ties to GiffGaff and if you have any complaints then we'd be very happy to hear about them and to help you deal with them on our mobile phone sub- forum. We will treat GiffGaff just as aggressively as we do with the others.

If you look at our mobile phone services sub- forum, you'll see that we've had loads of complaints about all of the main providers – Vodafone is the worst – but to my knowledge, nothing against GiffGaff. Extraordinary.

Seems to be pretty well as good as John Lewis.

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Smarty is similar, month by month plans with no tie-in.  No credit check either.  Smarty runs over 3, Giff Gaff uses O2 so the choice may come down to coverage in your area. 

We've been using Smarty in a Mikrotik router as our main home Internet connection for nine months now, it costs less than our ADSL broadband and gives 20meg download instead of 3.5.

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1 hour ago, aesmith said:

Smarty is similar, month by month plans with no tie-in.  No credit check either.  Smarty runs over 3, Giff Gaff uses O2 so the choice may come down to coverage in your area. 

We've been using Smarty in a Mikrotik router as our main home Internet connection for nine months now, it costs less than our ADSL broadband and gives 20meg download instead of 3.5.

 

I'm with Smarty and they've been great. They've got the best deal by far for 30gb of data per month for £10 (with free calls & texts). For that price you only get 6gb with GiffGaff. For me the only downside is no wifi calling but their non-EU roaming (important for me) is pretty competitive.

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I've been with GiffGaff for years.  I can add straight credit for a PAYG service or buy packages which give me data when I'm away from home.  I buy what I need when I need it and don't  pay for what I don't need.  My needs can change dramatically month on month and the flexibility is a real benefit.  I save a fortune over being tied in to a fixed contract.

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3 hours ago, aesmith said:

Smarty is similar, month by month plans with no tie-in.  No credit check either.  Smarty runs over 3, Giff Gaff uses O2 so the choice may come down to coverage in your area. 

We've been using Smarty in a Mikrotik router as our main home Internet connection for nine months now, it costs less than our ADSL broadband and gives 20meg download instead of 3.5.

 

2 hours ago, cjcregg said:

 

I'm with Smarty and they've been great. They've got the best deal by far for 30gb of data per month for £10 (with free calls & texts). For that price you only get 6gb with GiffGaff. For me the only downside is no wifi calling but their non-EU roaming (important for me) is pretty competitive.

Yes, I suppose the real point is the coverage. I think generally speaking O2/GiffGaff has a better coverage but people will know better in their own areas.

GiffGaff callers can phone each other for free without having any impact on their minutes – and there can be very handy. I don't know if Smarty does the same thing.

Anyway, the site team on this forum are more likely to use GiffGaff and of course we will accrue some benefit if people subscribe to GiffGaff. They can try it for a month – and then move over to Smarty – and make a comparison.

It's that flexible.

It seems to me that the days of having fixed 24 month or 12 month contracts are finished. Only complete masochists really want to get tied into Vodafone or orange – or even O2 – (even though O2 supply GiffGaff) any fixed term contract is completely unnecessary.

 

Anyway, whatever you prefer, GiffGaff is doing this deal and if you use the link you will get £10 credit – so will we. When you've used up your credit then I don't suppose there is any reason why you shouldn't then move on and try smarty and make a comparison.

 

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Just to make up for maybe treading on CAG's toes with my initial post, if anyone signs up for Smarty using the link below then both they and I will get a free month (the new member pays for a month and gets the second free).  I'll donate any saving that I get to CAG

 

 

 

Mods - if this is out of line then please feel free to delete my post.

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Of course it would be nice just to receive a straight donation 😀

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  • 5 months later...

Is this still the case? Or it was time limited.

 

As part of  the programme I lead we supported approx 200 vulnerable households by providing them with a phone and paid their contract from March up to now but will need to move them all to an affordable provider and my team was exploring giff gaf. 
 

if CAG will still get a contribution from new uptakes via the above link then I will organise for all the contracts to be switched over via the link. Currently I heave approx 200 households that will need to be switched over.

Thanks 

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It's not time-limited – but there has been a change.
When this thread was first started, there is a very big offer for both the new subscriber and also the referrer. That has expired. There is still some benefit to both sides although not nearly as much.

To be clear, this doesn't benefit the whole CAG. It only benefits a couple of the site team who have GiffGaff accounts – but of course it's all helpful. However, amazingly enough although there were a number of promises and apparent uptakes, I think only one person actually got the Sim card and activated it – and that was after the large offer expired so I think that we only had a benefit of £5.

Of course this was better than nothing – but I was very surprised given the flexibility and competitiveness of GiffGaff against all the other providers that other people didn't take it up – or maybe they did that without using the link provided above.

Obviously it would be great if you were to take up the offer above, but you really should make the decision based on the benefit to the people who are going to use it. I'm sure you would do this anyway without me saying.

 I'm not aware of anyone complaining about it. If you use our link then your people get a small benefit and we get a small benefit. On the other hand, may be your own organisation can make the reference themselves and get their own benefit.

I'm saying all this simply to be completely open and transparent about it. GiffGaff seems to me to be an excellent choice – particularly because you aren't fixed to any contract and and you can leave it altogether or change it up or down according to your needs month by month. Of course you don't get a telephone with it. As far as I know, if you want a telephone then you have to get involved in a full contract.

As I say, please only decide if you want to move your people to GiffGaff based on what you find out independently about the quality and integrity of the service and then if you decide to move then you can decide how to do it – but as very much the last consideration.

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Hi @BankFodder


Thanks for the above. I agree with you on giff gaff price plans and service. It actually became evident from the benchmarking exercise my team did, so that's where the suggestions came. This seemed to be the most cost effective provider, no hassle, 30 day contract sim only,  for the type of households we need to shift.

 

We have provided the handsets so there will be no need for a new one- it will be just moving them across to a cost affective provider that meets their needs, as we phase out our support in the next month.

 

My intention was to support the households  given the circumstances and hopefully  be able to support this site.

 

I will explore the logistics of the transfer over in the next couple of weeks.

 

Kind regards

 

 

Edited by Stormy1976
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