In future, all communication needs to be in writing only, by that I mean good old fashioned post, not email even. Phone Operatives are trained to intimidate, lie, make you feel guilty, so that they can cash their commission. Right now times just got a whole lot tougher and they are even more determined to earn money whatever way they can. When you communicate by post, this tactic is taken away from them, and they can't pressure you into doing something not in your interest.
Don't tell anyone anything. Don't pay anyone anything. Wait for the deforestation to come through your door. We can then deal with each one separately, and test to see if you even need to bother paying anything.
DO NOT SPEAK TO ANYONE BY PHONE!