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Energy customers hit with backdated catch-up bills despite ban

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Energy customers are being hit with backdated “catch-up” bills by their providers.

figures from the Energy Ombudsman show it resolved 2,539 complaints about back-billing, where energy suppliers decide their customers haven’t been paying enough and retroactively increase past bills, in 2019.

They are typically issued when customers haven’t had regular meter readings, if a firm decides the estimated charges were actually too low.

These kinds of “catch-up” bills were banned by energy regulator Ofgem more than a year ago to prevent customers being left in debt after receiving unexpected large bills.




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