PE PCN - Hilton Stansted Airport

[eithed]

Hello!

My dad has received a Parking Charge Notice from Parking Eye.

While he has parked at the place at given day, he did check at the reception if it's possible to park there (he was told it's fine).

He had to sign in his name to a handheld device and he paid in cash (£10 for approximately 2h); he wasn't given a receipt.

 

I've called in the reception and was directed to their finance manager, with whom am currently in the middle of conversation.

They're claiming that without receipt or bank statement they can't help, that they don't have such tarif for the stay, that their devices don't have option to register the name or signature, nor do they track the time at which customer comes in (so - we're lying because we don't have anything better to do).

 

I was hoping that this would end amiably, but I see from my direction the conversation is going is that the manager is unwilling or unable to help, thus this topic.

 

1. Date of the infringement - 23/12/2019

 

2 Date on the NTK - 25/01/2020

 

3 Date received - 28/12/2019

 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? - No

 

5 Is there any photographic evidence of the event? Yes

 

6 Have you appealed? Yes

 

Have you had a response? Not yet

 

7 Who is the parking company? Parking Eye

 

8. Where exactly? Hampton by Hilton Stansted Airport

 

The fine mentioned is £100, reduced to £60, but my dad parked there twice, so I'm worried that a second fine is coming in.

 

My dad doesn't speak English, so he might be taken advantage of, but the bizarre thing is

- why go through all the trouble in making him leave his signature and name in some app that tracks arrivals and departures?

 

Anyhow

- can you please tell me what can we do now?

As far as we're concerned, if there's CCTVs in the reception there's a proof of my dad paying; he did sign his name into some kind of app at the reception, confirming his stay, even if their finance manager says there's no such option.

[dx100uk]

scan up the NTK please both sides to one multipage PDF

read our upload guide carefully.

 

 

[FTMDave]

Can I ask, if your dad can't speak English, which language did he speak in and to who? How did he find someone at reception who spoke his mothertongue language?

[eithed]

Have asked my parents to scan the notice and will upload it once I get it.

 

Probably saying "pay parking" and "alright to park?" wouldn't be outside his capabilities (he's been living in UK for quite some time now), but longer sentences would be a problem. I didn't really question on how he managed to talk to the receptionist, but since he calls me to translate when he has problems communicating I assume that wasn't an issue.

[eithed]

Uploaded the notice received. Had to remove some things my mum scribbled on it, with the response to Parking Eye. I also noticed that it does indeed mention schedule 4 of The Protections of Freedoms Act 2012

notice - 231219.pdf

[dx100uk]

so whats the point of the terminal and payment if it doesn't record anything?

what did he type in his reg number??

 

also one point you need to understand.. it is NOT a fine

it's a speculative invoice for entering into some imaginary parking contract.

dx

 

[eithed]

He typed his registration number and left his signature in a handheld device, but according to their finance manager there's no such thing at that place, and that's not how their system works. At this point though I think that she doesn't know how parking works at that location, or won't bother to check their records. Or my father is a multidimensional traveler and used their system in some another reality.

 

Should I be worried then? They have their registration number and details. My dad doesn't deny parking there; he did pay though.

[dx100uk]

I would conclude he miss typed his reg number..

Doesnt matter

He paid.

 

Await the letter of claim..if one ever comes

Do not appeal

 

Are you near there?

 

 

[eithed]

We already did send an appeal - no response though.

 

Yup, am pretty close to Stansted

[dx100uk]

know it well used to warden at priory wood campsite.

 

why don't you go into the hotel

they won't know who you are 

 

just say you are due to be coming there soon dropping someone off and staying for a few hours before leaving them and departing.

 

whats the process to register my car so I don't get a parking ticket.

might be fun!!

[eithed]

Thought the same thing, but don't know if there's a point - I believe my dad. What will it accomplish if I'll confirm what my dad is saying?

[dx100uk]

as post 8 I expect

no other scenario fits the known facts.

 

 

[ericsbrother]

the point about mimicking the procedure is to check whether they do have a check in system as described by your dad or whether he has actually gone to a different place or agreed to something else other than purely parking.

 

Use your phone to voice record what is going on and even give a running commentary by saying things like  so you want me to sign on this tablet then? and do i get a receipt and when they say no ask how will it be recorded that I have paid then?

 

if they just nod say something like so you are nodding in agreement- good.

 

quite often staff at these places arent really trained in how the system works because it isnt the hotel's

[eithed]

Thank you for your suggestion - was thinking same thing about recording. Might actually take a trip at some point during the weekend when I've got a minute.