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    • Hi.   Could you let us have the information requested in the forum sticky please? This will help us to advise you. In the meantime don't worry too much about this.     HB  
    • So last August my girlfriend went to Legoland with the kids (4 & 8) and her mum and then went to Pizza Express in Windsor. They parked at Castle Car Park.    They paid to park and went to eat. They were then a few minutes late back. There was already an attendant issuing a ticket. The attendant then waited until my girlfriend was over ten minutes late to issue the ticket despite her being there well within any grace period.   My girlfriend appealed to Ultimate Customer Solutions end of August but did not receive a response (they later said they emailed a rejection which my girlfriend never received until it was resent). Then in August she received the first debt collection letter. Then my girlfriend was advised to respond to UCS requesting an Subject Access Request (SAR) which they have not ever acknowledged or responded to.    So then we thought they had gone away until we received a letter from CSB solicitors (same address as UCS) advising they would be beginning court proceedings against my girlfriend. I told my girlfriend to complain that they haven't responded to any of our requests so she called the number of UCS and was basically accused of being rude to the t*** at the end of the phone. She wasn't but he wasn't very helpful and said they had responded to the appeal and sent it again. This was on the 16th January 2020.    On the 29th Jan this was sent after another chase to the solicitors:   I have reported UK Parkings ltd to the ICO as they are in beach of GDPR having ignored my SAR request. Further to this I was not notified that my initial appeal had been rejected and therefore cannot further appeal in a standard way and therefore I am awaiting further advice for ways to appeal against this unfair PCN.   As it stands should you decide to further contact me in regards to this matter without good cause I shall be seeking legal advice as per my statutory rights.   My girlfriend then received another letter from UCS threatening debt collectors (I told her not to worry about this) and so she wrote to the solicitors asking for an update:   Email dated 21/02/2020 I am writing to you regarding my email sent on 29th January, below. I still have not received a response from you and I left a voicemail for a solicitor to call me from CSB Solicitors, which I have also not received. I would like to speak to a solicitor regarding this PCN.   The solicitor responded via email the following: Dear Madam,   Thank you for your email.   Following your email below, we reverted this matter back to our Client for their instructions. We will only be able to respond more fully once these are received.   At this stage we have no further instructions other than to send out a letter to you dated 16 January 2020.   We hope to be able to respond more fully once these are received.   Yours faithfully,   Solicitor   So UCS are not actually doing anything they should do but nobody we have complained to has actually come back to us so not sure where to take this because I don't have time for court and I would rather just have someone take the (insert appropriate word here) to task on these unbelievably poor practices!   Any advice on next steps?   Thanks    
    • Hi Sneezer and thanks for your Site Donation which is much needed and much appreciated.   The info from the "Solicitor" makes sense if you were complaining about how CRS came to have your contact details. However, this is not relevant to your case. You didn't cancel properly and carried on paying for a gym you didn't use.   For the future, see the Guide here about how to cancel a contract properly and avoid trouble - https://www.consumeractiongroup.co.uk/topic/383678-cancelling-your-gym-agreement-get-it-right/     Come back anytime to update us but don't worry about CRS or anyone else who makes demands. Let us know if you need more for advice and reassurance.    
    • They were communicating with lawyers associated to me too   They can’t serve a SD on your lawyers, only you.   As I said earlier - the lawyer stopped communicating  around the date on the SD they incorrectly served.  And the bank told me the receiver was now handling things and not to deal with them anymore.   The receiver never asked me where I was.  But he did email and I did reply or he did get auto reply.   Since I did have email communication with them - I don't think they could say they did everything possible to find me,  All they had to do was ask!  And then we could have discussed the situation.    It almost is the reverse - they did nothing to try find me.  And if a PI is employed to do surveillance then he must have realised only one person - the wrong one - lived at the  wrong address.   Does anyone have any info re post #26 and #28 above?   The property is being marketed for sale and the receiver is negotiating offers, so there was no reason for me to expect bank/ lawyers to be trying to locate me to serve any papers.      Surely any loss to them has to be proven upon an agreed sale.  It hasn't sold yet,   They may still get a high enough offer to prevent any large debt?  There could then be a different discussion re terms of repayment?   So I was not expecting anyone to be trying to find me!   But this is a bit of a digression from what  should I be doing NOW? Should I send them an SAR?  If they do intend to serve me correctly this would be useful, yes?   I am sure they have added all sorts of unnecessary costs to the debt that could be challenged?   Also there is a question over if they even had a valid notice of assignment?  They would have to produce that in the SAR wouldn't they?   This was a real query for me ages ago but it never got pursued legally.
    • Expect them to bring up every communication and claim that you’ve been dodging them / not providing them with an address to serve to.......
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Rlm13

Packlink and eBay

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Hi

I am a small business seller on ebay.

i started using packlink, a courier broker, via eBay in October 2019.

 

I received two out of tariff charges in December for items sent 4 weeks prior.

money was just taken out of my PayPal account.

One item did not exist as number provided by packlink was made up.

 

Since then I have read terms and can see they can charge up to £70 extra per item up to a year after item sent.

Packlink are based in Spain and only have email which they do not respond to or live chat which just tells you to email.

 

I am in fear they will charge me £100s of out of tariff charges without contact me first.

Seems to be a huge problem with many other eBay sellers.

 

Parcels were sent by ups but when the out of tariff charges queried with ups there were no extra charges so Pack link are pocketing the surcharge, although blaming it on UPS.

 

They provide no proof for surcharge.

I have cancelled my PayPal access and eBay contract with Pack link and will never use them again.

Can they chase me for further surcharges?

They have not replied to any of my emails.

 

EBay community forum and trusting are full of similar complaints.

I am very concerned.

Any advice please?

Thanks

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remove all payment methods and phone your bank and tell them NOT to honour ANY payments to ebay/PP of any kind.

 

don't worry about any dca's etc etc PP cant do nothing to you.

 

if packlink have gotten money for fees out of your bank reverse the charges using the DD guarantee or chargeback to your bank where necessary.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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Hi

Thanks for your reply.

 

I only signed up for automatic payments through paypal, not my bank, and have since cancelled this agreement.

 

I am just concerned that if they try and surcharge for more parcels ( I sent lots in December before realising how untrustworthy Pack link are) and can't access funds that they will try and chase me for money?

Thanks

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stuff and all they can do.

 

they are not in the UK.

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

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Ok thanks 😊

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2 hours ago, dx100uk said:

remove all payment methods and phone your bank and tell them NOT to honour ANY payments to ebay/PP of any kind.

 

don't worry about any dca's etc etc PP cant do nothing to you.

 

if packlink have gotten money for fees out of your bank reverse the charges using the DD guarantee or chargeback to your bank where necessary.

 

dx

 

Just to add that you should do this in writing and if you make any phone calls in respect of this you must have read our customer services guide first and implemented the advice there.

These steps are essential


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Can I just confirm that I deleted their automatic payment agreement from paypal, do I still need to write to PayPal about this?

Thanks

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To PayPal, probably not


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This is the norm for Packlink, avoid like the plague. Read half of their TrustPilot reviews.

 

Remove automatic billing and call PayPal as there have been some people that have removed the auto billing but charges still getting applied, tell PayPal under no circumstances allow your account to be charged by these lot.

 

As @BankFodder says any charges get reversed, most people are just opening paypal cases in first instance, this may lead to them having their accounts restricted.

 

People have called UPS to confirm the charges only to be told either there was a charge for a few quid or no charge at all, Packlink make up the £40+VAT and say it is what UPS charges.

 

Packlink also show smaller dimensions when creating a shipment than it would if you went direct to the courier.

 

Hopefully eBay stop using their services soon.

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