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    • Hi.   Could you let us have the information requested in the forum sticky please? This will help us to advise you. In the meantime don't worry too much about this.     HB  
    • So last August my girlfriend went to Legoland with the kids (4 & 8) and her mum and then went to Pizza Express in Windsor. They parked at Castle Car Park.    They paid to park and went to eat. They were then a few minutes late back. There was already an attendant issuing a ticket. The attendant then waited until my girlfriend was over ten minutes late to issue the ticket despite her being there well within any grace period.   My girlfriend appealed to Ultimate Customer Solutions end of August but did not receive a response (they later said they emailed a rejection which my girlfriend never received until it was resent). Then in August she received the first debt collection letter. Then my girlfriend was advised to respond to UCS requesting an Subject Access Request (SAR) which they have not ever acknowledged or responded to.    So then we thought they had gone away until we received a letter from CSB solicitors (same address as UCS) advising they would be beginning court proceedings against my girlfriend. I told my girlfriend to complain that they haven't responded to any of our requests so she called the number of UCS and was basically accused of being rude to the t*** at the end of the phone. She wasn't but he wasn't very helpful and said they had responded to the appeal and sent it again. This was on the 16th January 2020.    On the 29th Jan this was sent after another chase to the solicitors:   I have reported UK Parkings ltd to the ICO as they are in beach of GDPR having ignored my SAR request. Further to this I was not notified that my initial appeal had been rejected and therefore cannot further appeal in a standard way and therefore I am awaiting further advice for ways to appeal against this unfair PCN.   As it stands should you decide to further contact me in regards to this matter without good cause I shall be seeking legal advice as per my statutory rights.   My girlfriend then received another letter from UCS threatening debt collectors (I told her not to worry about this) and so she wrote to the solicitors asking for an update:   Email dated 21/02/2020 I am writing to you regarding my email sent on 29th January, below. I still have not received a response from you and I left a voicemail for a solicitor to call me from CSB Solicitors, which I have also not received. I would like to speak to a solicitor regarding this PCN.   The solicitor responded via email the following: Dear Madam,   Thank you for your email.   Following your email below, we reverted this matter back to our Client for their instructions. We will only be able to respond more fully once these are received.   At this stage we have no further instructions other than to send out a letter to you dated 16 January 2020.   We hope to be able to respond more fully once these are received.   Yours faithfully,   Solicitor   So UCS are not actually doing anything they should do but nobody we have complained to has actually come back to us so not sure where to take this because I don't have time for court and I would rather just have someone take the (insert appropriate word here) to task on these unbelievably poor practices!   Any advice on next steps?   Thanks    
    • Hi Sneezer and thanks for your Site Donation which is much needed and much appreciated.   The info from the "Solicitor" makes sense if you were complaining about how CRS came to have your contact details. However, this is not relevant to your case. You didn't cancel properly and carried on paying for a gym you didn't use.   For the future, see the Guide here about how to cancel a contract properly and avoid trouble - https://www.consumeractiongroup.co.uk/topic/383678-cancelling-your-gym-agreement-get-it-right/     Come back anytime to update us but don't worry about CRS or anyone else who makes demands. Let us know if you need more for advice and reassurance.    
    • They were communicating with lawyers associated to me too   They can’t serve a SD on your lawyers, only you.   As I said earlier - the lawyer stopped communicating  around the date on the SD they incorrectly served.  And the bank told me the receiver was now handling things and not to deal with them anymore.   The receiver never asked me where I was.  But he did email and I did reply or he did get auto reply.   Since I did have email communication with them - I don't think they could say they did everything possible to find me,  All they had to do was ask!  And then we could have discussed the situation.    It almost is the reverse - they did nothing to try find me.  And if a PI is employed to do surveillance then he must have realised only one person - the wrong one - lived at the  wrong address.   Does anyone have any info re post #26 and #28 above?   The property is being marketed for sale and the receiver is negotiating offers, so there was no reason for me to expect bank/ lawyers to be trying to locate me to serve any papers.      Surely any loss to them has to be proven upon an agreed sale.  It hasn't sold yet,   They may still get a high enough offer to prevent any large debt?  There could then be a different discussion re terms of repayment?   So I was not expecting anyone to be trying to find me!   But this is a bit of a digression from what  should I be doing NOW? Should I send them an SAR?  If they do intend to serve me correctly this would be useful, yes?   I am sure they have added all sorts of unnecessary costs to the debt that could be challenged?   Also there is a question over if they even had a valid notice of assignment?  They would have to produce that in the SAR wouldn't they?   This was a real query for me ages ago but it never got pursued legally.
    • Expect them to bring up every communication and claim that you’ve been dodging them / not providing them with an address to serve to.......
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Sirbob00

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OK so I’ve mucked up by burying my head in the sand to long and not following the advice given.
 

I might have some Pay Plan paperwork so that will list all the creditors at the time.  

 

I’ll write to each one of them but for those that I’ve never heard from since stopping payments am I not causing more problems for myself.  

 

I thought I’d read that after 6 years of no contact or payments then the debt becomes SB and if I write to them the 6 years starts again.

 

Also even if they did have my correct address would they still not have been able to get a CCJ.

 

Thank you for your help 

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nothing can reset the SB clock not even a judge.

 

 

but you need to be aware that if a court claim is raised against an old address then its called a roboclaim.

i'e ...NO HUMAN at the court checks or sees anything...which is why its called northants bulk court, its automictic all done by computers.

 

a DCA couldn't care less if the debt is SB ...cause they know no-one will check anything.

 


please don't hit Quote...just type we know what we said earlier..

 

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Hi.  I’m back.  I’ve managed to find information to write to our creditors.

 

In the letters do I advise of my husband’s situation of poor health and we survive on benefits or do I just write to them and confirm that they have the correct address.

 

Many Thanks

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Correct address only.

 

For now.


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You simply inform change of address

the rest is none of their business

dont forget

use their ref no. And refer to oc and their org number too


please don't hit Quote...just type we know what we said earlier..

 

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Is OC Original Creditor and ORG number the original reference?

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:rockon:

and don't ever sign the letter 

just type  your name


please don't hit Quote...just type we know what we said earlier..

 

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Hopefully one last question.  

I’ve found the original paperwork from NatWest that Moorcroft are writing to my husband about.  

This was a joint loan but they are only writing to my husband so I guess they’ll write to me shortly.  

 

Should I actually write to NatWest with our new address doing a separate letter for each of us or in the case of my husband should he write to Moorcroft and I write to NatWest?

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ignore Moorcroft, they don't buy debts.

only write to their stated client, if that's NW.?

 

 


please don't hit Quote...just type we know what we said earlier..

 

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I’ve posted letters to each creditor.  

I kindly asked my daughter to take them to the post office, send them 2nd class and get proof of postage.  

She forgot about the proof of postage only getting me a receipt stating cost of 2nd class postage.

 Hope it won’t be a problem.

 

Also Moorcroft are texting my husband on a weekly basis.  

They’ve not tried ringing.  

If they do ring should he tell them he’s written to NatWest or she just tell them nothing.

 

Many Thanks

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flag/report the text as spam and block the number.

no never converse with a dca via any method other than by royal mail letter

and in this case, they don't own the debt so don't even get that honour.

 

dx

 

 


please don't hit Quote...just type we know what we said earlier..

 

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Just a quick update.

 

One of the creditors we wrote to (Picture) have thanked us for updating our address with them but as we didn’t sign the letter they won’t change it on their system and have included a document for both of us to sign to confirm our current address.

 

How do I proceed.

 

Thank you

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what is the status of this picture loan please

full story

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

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It was taken out roughly 2004 and secured on our house.  

We moved in 2007 and the security transferred to that house.  

That house was repossessed in 2014.

 

 Last payment was roughly June 2014.  

They send yearly statements but that’s all we’ve ever heard.

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nothing they can really do then.

next time don't allow a debt to be transferred over to a CO on the new house

you are under no legal obligation to do so.

 

so not too far from SB date then..:bounce:


please don't hit Quote...just type we know what we said earlier..

 

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It was a secured loan.  When we moved there wasn’t enough equity to pay it off so they allowed it to be secured on the new house.  We couldn’t have moved otherwise.

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