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    • As a former NHS manager in a mental health trust... I agree 100% with the actions recommended by stu007.  And I would make especially clear in your letter(s) of complaint that you are extremely concerned about the whereabouts of any confidential letter that was intended to be sent to you in the handwritten envelope.  (Indeed, the fact that a handwritten envelope addressed to you was used would suggest to me that they definitely had something to send you.  It also sounds a bit odd to me that the envelope was handwritten).   As well as complaining in writing to them, I'd contact the clinical team by 'phone first thing on Monday, explain what's happened and tell them to ensure that any confidential information about you that has been sent to a third party must be recovered immediately, and you want confirmation of that.  Well that's what I'd do - see if others think it a good idea or not.  If that had happened at my trust, heads would roll.   There's another poster on these boards called "think about it".  They're involved (I think) in GP practice management and may have some comments too about patient confidentiality.   Oh - I think I would include a photocopy of the handwritten envelope in my complaint to the trust and the ICO.   (I've got to ask - can you say what trust it is?  Don't say if you don't want to.)   EDIT:  And well done for contacting the other person to tell them what's happened.  You did the right thing
    • Hey, thank you very much again for your replies!   - We go to the branches and ask for business accounts, but as I give them my personal name they register them as sole trader accounts in their systems, regardless of my company name being on the agreement.  Suspended our services for high volume messaging -- that is not explicitly covered in terms and conditions Send us letters referencing wrong terms and conditions that we did not sign Terminate the contract and come with a random balance number. We argue unsuccessfully, but they don't follow up with the requested deadlock letter. Pass our account to Lowell in 2017 I pick the account back up when I notice it is affecting my credit file in 2020 I work on the case for about three weeks and file a complaint with CISAS I give Lowell my contract and they see it is my company's name on it so they pass it back to Vodafone Vodafone wants to settle my account quoting they should not charge me anything on the first place and they offer £250 as a compensation for distress. I mistakenly accept the offer because of confusing wording and thinking that the third party adjudicator was already involved in the case, although they would basically get involved on the later stage.  I make a complaint as per CISAS and try to reverse the settlement in the system and have third party adjudicator having a proper look into my case and hopefully reward me a much fairer compensation for all the damages.    I have made a SAR request with both Vodafone and Lowell so far, but still waiting for the Vodafone to send it.    I am now waiting for CISAS to respond, but because I am still upset how much damage this has caused me I am considering taking them to small claims court.  For that I am researching what are the acts I would have to reference in that case.   Obviously Consumer Rights Act 2015 and then Data Protection Act 2018 and perhaps some acts regarding entering into contractual agreements -- can you help with that maybe?        My main concern at the moment is to how to express claims well in a legal language, because £250 they offered feels just patronizing given that there has been everything clearly written in black and white, yet I have had to go though this damaging and humiliating experience. 
    • Cooling off periods do not apply to faulty items. The cooling off period relates to a distance purchase of an item which is of satisfactory quality. Where an item is faulty then it become subject to the rules under the Consumer Rights Act
    • I understand the cooling off period for online purchases, but this is a little different due to the item being collected/paid in person.    A used item was recently sold by auction on eBay. The seller inspected, paid with cash and collected the item in person.    The buyer is now claiming the item to be faulty.    If this transaction was completely remote and the item posted, I would absolutely expect the buyer to be entitled to a refund.    But as the transaction happened in person would the point of the money changing hands be when the contract is made? Therefore not giving the buyer any cooling off period?   I think this is the key information; Used item Paid in person Working when collected Private sale   Thanks!
    • This article has some useful information on how things are working during the Covid crisis.   https://www.theguardian.com/money/2020/jun/06/a-guide-to-probate-everything-you-need-to-know   HB
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b4u2

Ukcps - no stopping at gateway house Piccadilly.

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Hi just received today parking charge for stopping at gateway house Piccadilly. 

Do I have any chance in getting out of this by appealing? 

It's after 14 days of the incident. 

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Hello and welcome to CAG.

 

Can you post up the information requested in the forum sticky please? It will help us to advise you.

 

 

Best, HB

 


Illegitimi non carborundum

 

 

 

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If you click on the title of Silverfox's post, it takes you to a questionnaire with information that we need. Please could you copy and paste the questions and your answers onto this thread so we can advise you?

 

HB


Illegitimi non carborundum

 

 

 

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DO NOT APPEAL

read up on no stopping threads in the private parking forum and you will soon see why

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I haven't paid mine,  haven't heard from them in a while.

Hope that means that I'm off the hook 

 

how long is in a while? did you also stop at piccadilly?

 

Gee

 

@crashlanding21

Yes same place

Received 24th December 

 

@honeybee13

Should I assume I'm off the hook with UKCPS or will they send me court claims?

I haven't heard from them a while?

 

@dx100uk

What's the problem and point of that? 

 

On 24/02/2020 at 22:40, b4u2 said:

@dx100uk

What's the problem and point of that? 

 

I see you already have a topic.sorry

but why not update your own topic?

so many people just leave things without updating.

 

dx

 

@dx100uk

easier to stick to 1 thread for this topic and that applies to everyone

 

On 24/02/2020 at 23:36, b4u2 said:

@dx100uk

easier to stick to 1 thread for this topic and that applies to everyone

 

no this topic is for crashlanding

there are about 13 gateway house threads here already

keep and update your own one

then others will see what is going on  and you are helping everyone.

that's the point of a forum..for everyone to read.

 

 

@dx100uk

no one responds to my threads 

 

well they wont if you don't post on them and ask 

 

i'll move these posts now this is getting silly.

 

dx

 

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Hello and welcome to CAG.

 

Can you post up the information requested in the forum sticky please? It will help us to advise you.

 

 

this is a repeat of post 2 

we are awaiting you to complete the questions and post them here

 

dx

 

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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no 

scan everything 

 

they have 6yrs.

 

Q&A link please

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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mean on what?

 

can you PLEASE goto the link in post 15 or post 2 

and copy and paste the questions back here

then answer each question at its end before you hit submit reply.

 

dx

 

 

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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