Register a formal complaint using their complaints process. Also send a GDPR subject access request to them, asking for smart meter data, as well as all other data.
Gas boilers do use gas during the summer to keep the pilot flame on.
I moved into my new home 2 years ago and it already had a smart meter.
I switched to Utilita (gas & electric) because there is no daily standing charge.
However, when I spoke to them in October the agent said that I had used gas during the summer months.
The central heating is the only thing that uses gas and I had no reason to turn it on during the summer as I use fan heaters instead if it get a bit chilly.
I accept that my monthly direct debit needs to be increased (currently £50 for both - one occupant) but I wonder if there is anyway that I can prove that I wasn't using the heating during the summer.
I had assumed that the payments I was making during the summer for gas would have been credited to my electric account but was shocked when they told me that there wasn't any credit.
They say that I now owe about £500 each for gas and electric but as they didn't alert me earlier to the fact that my monthly payment was too low, they are willing to set up a payment plan for me to repay this. This is the first time I've had a smart meter and I would like to know if it's common for them to give inaccurate readings?
I will set up a payment plan with them but would also like to know if I can switch supplier in the meantime?
Can I refuse to have a smart meter? What is a better option?
Your advice would be much appreciated.
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