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    • Hi   I assume this mattress was the Tenants own property?   So after moving out the Tenants provided an attachment showing a stained mattress and wanting full deposit back and threatening to claim against you for this.   1. Tenants failed to notify you of this stained mattress issue until the end of tenancy after they had vacated the property.   2. You have no evidence that this was the actual mattress used in that property nor evidence to back up there claim the staining caused this mattress damage.  (i.e. one of them could have had an accident and wet the bed or done this when they moved from the property).     3. Ask them that you wish the mattress independently inspected. (which you are fully entitled to do and if it proves this claim is false it will be added to the deposit claim by you the landlord for damages as well as the Garden if you need to get landscapers in to carry out the work that should have been carried out by Tenants as per Tenacy Agreement and raised  by yourself (Landlord) on a few occasions which Tenants failed to rectify even at end of tenancy.   4. Ask them to provide you with the contact details of there Contents Insurance Company (tenants whether Private or Social Housing should always take out and have Contents Insurance but is up to that tenant) bet they don't provide it Big question is the Deposit protected in a Tenancy Deposit Scheme (TDS) and those Tenants that have left were given a copy of the Prescribed Terms for that TDS? (Bear in mind you may need to tell TDS that you are in dispute with the Tenant about damages i.e. mattress and Garden)    
    • plenty of time to research and calm down. nothing much to do until the end of june.    
    • well ...... 1st you need to go back to post 1 and carefully read ALL this thread from the start again and pay attention to the advice and the undertones it explains about 'debt'.   2nd ...the truth is you owe no-one ANYTHING, the OC wrote off and sold the debt, and got most of it back against tax and business insurance schemes ...throw the morality card out the window...the OC did by selling the debt on for <10p=£1. and the DCa want the full balance ...id so many fools stopped paying powerless DCA's tomorrow, the whole industry would collapse overnight.   3rd the only reason this is still around your neck is because you failed to follow given advice...had you ..it would now be statute barred.      ^^^ very important research the M+S credit card debacle using our enhanced google searchbox on this page   as for the PAPLOC reply,   D.. desipte a previous CCA requests, the claimant has yet to supply any/all of the required paperwork.   i: delete [CC is attached to this reply form]"   
    • Hi again   Yes, it's been a lovely day weather wise.   Guess you've better things to do with weather like today than help with this problem, so thanks very much for your input, it's very much appreciated.   Late this afternoon I did receive a reply from the tenants, and they are asking me to go 50/50 with getting the garden sorted, not only that, as they have moved away they are expecting me to get the quotes.   Regarding you view on this issue, its so easy not to see the whole picture and my thoughts that the staining damp may be of their own doing didn't occur to me as I was so locked into the historical leak. Taking a closer look at the room in question today, I'm convinced that they are trying it on with the stained mattress- they did mail through a picture and then a receipt for supposedly the mattress. My wife and I then took both the pic and receipt to the bedding store where purchase was made to ask if the two married up, the picture does not show any emblems/manufactures logo or such to prove that this is the case, so we are none the wiser- our thoughts being that the stained mattress is from elsewhere.   A few days back I spoke to our letting agent regarding all of this, as was quite correctly mentioned there are two parts to this equation, namely the mattress and then the property.   Our agents mentioned to me that as an inventory was not carried out initially with the let, (hindsight) the pictures that were used to advertise the property could not be used as evidence to present to the TDS to be compared to the pictures now as there is no proof that the advertising pictures were in fact how the property was when the let started. I mentioned that all digital pictures have a means of finding when that pic was taken- Geo tag/Metadata- agent was quite surprised by this. The agents thoughts then went for a hide in a vacuum-   This is going off at a tangent here-many moons ago my wife studied computer science at a local University, one of her classmates who she is still in touch with is now a practising Solicitor. My wife suggested that maybe I give her a call, a bit rude I guess, but I did  phone and with the pleasantries out the way  I asked for her opinion of the best way to get this sorted. Her remit isn't landlord type stuff, however she will speak to a colleague on Monday and come back to me.   The property is due to be relet on the 21st, we will ensure that the new tenants move in to a home that is immaculate and welcoming, trouble is its getting a tadge close to get the garden issues sorted in time.   I know that all this will get closure in the end, but at the moment I've had more fun with a toothpick-   Again, many thanks.
    • The collection is currently stored at curator James Blower's home, but he has now found a space situated in an old bank premises where he hopes to exhibit them from this autumn or early next year. View the full article
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A Shade Greener – ASG boilers – Everlasting Boilers – Maintenance and repair to boiler***Refund FOS***


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Thank you for letting us know.

I think it will be very helpful to people to keep a running commentary on this website. Presumably you receive correspondence from the ombudsman – it hasn't been sent confidentially and personally I don't see a problem with putting up some good extracts of it at any rate on this forum. Also you could possibly tell people what your complaint was about how you expressed it and also how long it's taken with the ombudsman and the general procedure.

This is the kind of thing that will help people who come to this forum or anywhere else – but don't actually want to post anything themselves.

The more information there is about complaining about A Shade Greener than the more it will go around the Internet and the more people will be alerted to the problems.

 

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By the way, in what way did ASG "appeal" the ombudsman's decision? Was this simply an initial view by an adjudicator? Because the decision by the ombudsman would be final and I'm not aware that there is any appeal.

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Sorry to jump On the thread but the initial ruling is done by an adjudicator and then you can appeal and get a final decision off the ombudsman. Asg initially appealed mine but then I went to gas safe and supplies extra evidence which changed my redress. 

Edited by Bunnyrabbit2509
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Thank you for this. So I gather that the OP received a preliminary view from the adjudicator which was then challenged by ASG.

Maybe when you start your own thread later on you can give us the whole story and how it happened.

Also if you have contact with the OP on this thread, maybe you could persuade them that they don't need to play Secret Squirrel here. It is better to be open and straight dealing so that everybody benefits from the information. Anything else is protective of ASG.

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An Investigator for the Ombudsman's office sent me this ;

 

Quote

 

'an ombudsman will review your complaint

 

Because the business did not agree with the decision I reached, an ombudsman will now review your complaint and make a final decision.  If the ombudsman’s conclusions are different to mine, they will explain why and let you reply before they give you their decision.

 

We should already have all the information the ombudsman needs to reach a decision. But if we need anything more from you, we will let you know.'

 

 

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Thank you for this. It's helpful.

It would still be useful if you told us the entire story so far. It would be interesting to see the adjudicator's initial view so that people will understand the process better rather than have to wait for the final outcome. This may allow people to formulate their ombudsman complaint in a more effective way to avoid pitfalls.

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We could do with some help from you.

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  • 1 month later...

It's a shame that we don't have information about the whole story and the basis of the FOS complaint.

It's partly because people are so on forthcoming about their dealings with ASG, that ASG – a Shade Greener – are able to control the pace of complaints so effectively.

I noticed that on the ASG Facebook group, people are complaining about being intimidated and bullied by ASG – but in fact allowing themselves to be corralled into a private forum where the details of particular complaints and the roots two solutions are not openly discussed, effectively amounts to allowing oneself to be intimidated and bullied and also allows other victims to be placed squarely into the same position.

A great shame that there is no solidarity

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  • 2 months later...

I had started a complaint with FOS nearly 2 years ago when ASG sent someone out to repair my boiler and charged me nearly £200 despite my separate boiler maintenance contract,  yeah the one that means you never have to worry about your boiler breaking down again!

 

They alleged that despite my system being power flushed just 2 years before when the boiler was installed and, having had it serviced twice, I was still liable for the repair bill as I had not taken care of the central heating system. 

 

forward another 12 months or so to November 2019 and the same issue occurred.

ASG refused to even send out an engineer citing that as I had not had my system flushed (again) then they would not be liable.

 

I asked the FOS to take in to account this further break down and that I had had to pay a further £200 for a repair, I argued that I was paying for a maintenance contract which they refused to honour.

 

During this 3rd party repair, the engineer took apart the Boiler Mag filter which captures metallic debris before it enters the boiler which could potentially cause it to fail. This was completely full of black particles which took ages to clean off. 

 

I also provided evidence that they had sent numerous daily text messages since around March this year threatening that if i didn't get my boiler serviced in May then the contract would be breached and I would be liable for all monies. This was despite me telling them that I had someone shielding in my home and sending them a link to the boiler manufacturer's website telling customers that service schedules had been extended due to Covid-19. These messages and letters were also forwarded to FOS.

 

Having looked at the ASG contract, The FOS asked why this Boiler Mag isn't cleaned at every service as it seems to play a very basic but vital role in keeping the boiler from damage. ASG's response was that it was only included in the first service and is the responsibility of the customer to clean during subsequent services. The FOS said this was not mentioned in the contract at all and that it was completely unreasonable to expect a lay person to know about this.

 

They were ordered to repay the repair costs, pay for me to have the system powerflushed and they were also told to repay four years worth of monthly maintenance payments +8% interest. ASG also agreed not to raise the interest rate on the monthly boiler payments for the remainder of the schedule.

 

So thankfully I don't have to have any further contact with this 'company' again other than to pay for the boiler. 

 

 

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Well done TMJ and many thanks for the update......good result....have they refunded your four years worth of monthly maintenance payments +8% interest ?

 

Andy

We could do with some help from you.

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wow thats a result

poppy cockle about it being your responsibility to clean the mag filter.

 

if you are collecting black stuff ((PS) find the old radiator thats rusting up inside as that will kill the boiler soon- get it changed out ..very cheap!!)

 

your mag filter should not be gumming up much over 12mts unless there is something wrong in the system.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Andy, yes they did + another £600 for flush and repair! I was surprised that they just accepted the FOS terms without a whimper. Cheque received and cashed.

 

 

@dx100uk Agreed. I read people having similar issues with getting repairs from ASG, not sure if it was on here or another site but they seem to adopt the same line about it being the customers responsibility to keep their system fresh and clean. My system was powerflushed in 2016 and by 2018 it was similar to having 4 blocked arteries. I have my doubts as to whether it was done.

Edited by TMG111
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  • Andyorch changed the title to A Shade Greener – ASG boilers – Everlasting Boilers – Maintenance and repair to boiler***Refund FOS***
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