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JazzT

Harlands.

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Hi, hope everyone had a good Festive period!

 

probably sick of seeing this but just want to keep myself right.

 

I cancelled my membership with Xercise4less back in April, giving the 30 day notice period and letting the last payment leave my account before cancelling the direct debit.

 

However, in August I then had the usual letter from CRS saying I had an outstanding balance and charges of £181.30, made the mistake of calling them.

Back and forth with them,

 

I called Xercise4Less who said I had not cancelled in April as they had no record of it,

however at the start of the call I failed all GDPR checks as they had the wrong telephone number, email address, date of birth, home address and even my name was spelt wrong.

 

In August I reached a deal with them for my two “missed” payments,

I then queried a charge to them that had been taken in April but actually turned out to be a bank charge,

 

since then xercise4less have passed it fully to CRS who are saying they will not honour any deals made with the gym?

 

Just wondering if I should take the usual course of action with the letter offering a payment and ignoring them?

I’ve been receiving the letters stating it’s going to be passed to Zinc group,

 

thanks!

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so did you pay a membership fee following whatever means you sent cancellation? regardless to them not getting it or whatever?

 

dx

 

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Only other payment that came out after cancellation was the last payment due to the 30 day notice period. 

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Hi Jazz and welcome to CAG

 

Because you let the final fee be taken after you gave notice, you owe Harlands/CRS nothing.

 

Ignore their demands completely and don't speak to them by phone for any reason.

 

Keep us posted but don't worry about their continued demands.

 

If you want to stop them in their tracks, you could take Harlands to court. Most folk don't bother because Harlands/CRS will stop pestering you once they realise you're happy to ignore them.


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Thanks for the reply,

 

my only concern regarding ignoring them is that they are claiming there’s no record of my cancellation request and that as such they’ll continue as though it was never made.

 

I’m assuming there’s not much I can do with the fact they had 0 correct information about me?

 

Thanks again!

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nothing anyone can do even if they did..

 

a DCA is NOT a bailiff

on ANY debt  no matter what the type.

they have ZERO legal powers

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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And I take it that this Zinc group that they pass things to are just another DCA? I understand why people just pay it, I probably would have with the letters they sent but the couple of times I called it was a different amount they said I was being charged each time.

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get reading up...

 

knowledge is power

1000's of threads here


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Hi Jazz,

 

Between them, both the gym and Harlands/CRS manage to "lose" cancellations.

 

The gym sometimes doesn't bother processing the cancellation, saying you have to do it online, which is rubbish.

 

And Harlands make infinitely more from charging admin fees than they do from getting the percentage for handling the DD's for the gym.

 

Regardless of what they say about receiving the cancellation, ignore them until they get bored. They will do nothing that affects you.


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Perfect, thanks for that! 

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