Here's a brief run down of history of my situation.
I regularly parked in the Providence Street, Wakefield carpark, operated by Excel, and generally used the Ringo App to pay for parking.
My usual habit was to park the car and then whilst walking to the office, use the app on my phone to make the payment.
On the 2nd May this year I was unable to make payment, errors connecting etc. Each attempt to pay resulted in failure. On arriving at the office I tried to log into my account us