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darwaish7

Threatening and intimidating correspondence from Harlands/CRS on behalf of Xercise4less

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Hi,

I am sorry, I know this has been discussed over and over again BUT I don't seem to find anywhere how the nightmares with CRS/ Xercise4less/ Harlands ended.

 

My wife had a Gym membership with Xercise4less

She was on one month rolling contract with Xercise4less and had to stop using the GYM because she was in family way and this decision was based on the advice from the midwife.

 

The last time she went to the Gym was on or around 09/08/2019.

We let another payment go out on 13/08/2019 so that it accounts for another month, so we were doubly sure.

 

We also tried to freeze membership BUT we were told that we cannot freeze it beyond 3 months, hence cancelled via app after speaking with  GYM management. After that I cancelled DD. Since then we never heard from the Xercise4less, so we assumed all is fine. 

 

But then all of the sudden she started receiving messages last week from CRS which we ignored thinking of them to be spam. But then they left a voicemail this week.

 

When I called them I had no idea who and for what matter we are talking about until they said that we owe them 3 months arrears. When I asked the guy "How come?",  he said that my wife was supposed to give 30 days notice and because she cancelled few days into the month, my wife's membership stayed active which seemed an awkward clause to me.

 

They are demanding £201.47 for allegedly missing £19.99.

 I have written an email to Xercise4less with Harlands and CRS cc'd in.

 

The crux of complaint is that 

1. My wife had to leave because of her pregnancy

 

2. We gave, what we believed was full month's notice

 

3. If we made any procedural mistake why Xercise4less didn't contact us before going to third party like CRS

 

4. How come  Xercise4less and CRS allowed to stack 3 months arrears without getting in touch with us despite knowing that we gave notice of cancellation and cancelled our DD, hence making the intention of  leaving GYM very clear

 

5. Nevertheless, lastly I offered them following, "If and only if you convince me that the DD deducted on 13/08/2019 doesn’t amount to full one-month notice AND exercise4less has given me ample notifications before going to CRS, then I will consider coming to paying last month.

 

Nevertheless, as far as I recall correctly the last time, I used gym was before 13/08/2019 and then allowed an extra Direct Debit to go. And between this time, I cancelled my membership." 

Again my apologies to barge into this post, I know there are ample threads around regarding this and I can relate to some of them BUT I couldn't find any that shares the end result as how the matter was settled/resolved.

So far, I have kept my wife stress free by playing normal but I am extremely stressed because of the fact that I have always kept our household financial affairs clean and never missed a payment. 

 

I would have even paid this off BUT tbh I feel it is unfair and paying this kind of extortion as this will give these crooks more confidence. Please keep in mind that the categorically refused to discount any of the amout.

So, my question are
1. What should we do now?
2. Should we be worried?

3. What is the worst that can happen?

Any help will be appreciated. And also if someone has a past experience in dealing with these crooks in past, please do share how this got settled.

Regards

 

 

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1.nothing

2. No

3. Nothing

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please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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@dx100ukThanks for your response.

 

I read on this forum somewhere, that they successfully got a CCJ against one of their victims and the lady had to apply to set aside the order.

 

Mean this has its own costs which are lesser than what they are asking me albeit very unfair.

 

What are the chances that this can happen to us?

 

Despite of my experience and brain telling me that I should ignore them.

 

What are the chances they can do the same with me?

 

I have dealt with debt collection agencies before but CRS/Harlands have no grace whatsoever.

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Last court was pre 2012

None since as that loss nailed their option to use court ever again shut

 

Forget about then

Never us phone/email etc on any debt

  • Thanks 1

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Hi Darwaish and welcome to CAG

 

1. Did YW tell the gym she wanted/needed to cancel on health grounds ?

 

2. Did she give them notice before cancelling, so a final pay't was made by |DD before you cancelled the DD mandate ?

 

In any event, Harlands/CRS are just chancers who try to scare folk  into paying money they don't owe and their success in court in the last 5 years or more is ZERO !

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Hi @slick132

1. My wife did tell the gym management that she is in family way

2. She cancelled via app, so I am not sure exactly if that app asked us the reason, if so I guess we would have pit the reason as health down

3. With re to notice she stopped using the gym on or around 09/08/19 and another payment was out on 13/08/2019 and from what we remember we cancelled in period in between BUT CRS is insisting that we cancelled few days after tye payment was out. Either way no one contacted us to that we owe them until last week.

 

 Thanks for your help

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As a rule, once you give notice by any means (not necessarily using the online form) including verbally, you need to pay one further fee before cancelling the DD mandate. You say YW told the gym she was pregnant but :-

 

1. Did she also say she was cancelling due to this.

 

2. Approx what date did she tell the gym staff.

 

If Harlands or the gym start demanding sight of any medical proof, or say they can't cancel until they see this, let us know.

 

If you think you may have cancelled too early, you can offer to pay the final fee but Harlands are usually too greedy to accept this (they want admin fees on top) so then you pay them nothing more !

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Hi @slick132 I don’t know the exact dates but it should be around the dat she went in last time.

 

Not only she mentioned this, before we signed up for gym, we did mention that she might have to cancel should we fall in such situation. So, we need most flexible option albeit slightly expensive.

 

Also when we raised complaint with Xercise4less 2 days ago, we did say that we can make an extra payment if we have made a procedural mistake.

 

The thing is if it was our mistake, they should have contacted us rather than waiting for 3 months and then intimidating us via CRS. In my experience if I have ever missed a payment whether it be mobile contract or Enery bill etc, the provider contacts us multiple time before going to any debt collection.

 

Don’t you think that they have acted in bad faith by not bothering to contact us.

 

 

 Thanks guys, you are amazing.

Edited by darwaish7

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@slick132 JFYI, I have just confirmed with Mrs. and she has confirmed that she is 101% sure that she put “pregnancy” as reason in the app.

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Hi Darwaish,

 

You need to understand, Harlands/CRS don't care about YW's circumstances at all - they just want her to pay them their ridiculous fees.

 

Forget them and forget X4Less for now and don't bother contacting any of them any more for the time being.

 

Ignore any demands but keep us informed. They can do nothing to affect YW or your credit files or anything significant.

 

Focus on your wife and her well-being - far more important !!

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We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Thanks matey, much appreciated 

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