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    • No Andy, I'll scan, redact and upload later today. So the court sent me 2 letters, same envelope and stapled together but with different dates!. 1. N24 General Form of Judgement or Order, stating: UPON considering the papers herein IT IS ORDERED THAT The claim is listed for an attended hearing 25 May....... at which court will consider allocation..  etc   2. N24 Notice of PTR/Adjnd/Restored/Hrg/Management conference TAKE NOTICE that the hearing will take place on 24 May at....... When you should attend 30 minutes has been allowed for the Hearing   No other instructions anywhere in the envelope or on the letters. Do I attend both?
    • Then leave it just proceed with the claim( strike out/SJ application are risky).....the defendant will not be permitted to rely on written evidence (documented) only verbally as they failed to comply with the N157 (unless they have filed with the court and failed to serve you a copy) ?  
    • Ive asked court to strike out for non compliance but they came back and said needs £275 application fee and formal n244  
    • Did the N24 invite either party to submit a statement ?
    • Thanks for responding Andy, that was my understanding when receiving the N24, mild panic when I got Link's WS for the date though! not sure why they would send me theirs..
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Argos Refuse To Issue A Cash Refund


Targus
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We have a store card with Argos - it's called an 'Argos Card', but just to be clear, it is NOT a credit card.  (The credit cards Argos offer are separate and different, and we don't have one of those).

 

We purchased a product from Argos in September this year.  The purchase was on the Argos store card, to which we then made repayments each month by direct debit from a bank account.

 

By November, the product was faulty.  At this point, there was still some of the balance owing.  Argos collected the product and took it back under warranty.  Argos were unable to offer a replacement item as they have stopped stocking it, and we decided not to purchase an alternative from Argos.

 

This is when the problems started.  Argos then refunded us (i.e. refunded our credit payments) to the Argos store card itself, rather than the bank account, and Argos refuse to issue a cash refund to us of the payments we made up to November.  They insist that the 'refund' must take the form of credit to the store card only, despite this being our money (paid for a faulty product that Argos have taken back).

 

My question is:

 

- Can we insist that Argos issue a store card refund to us in cash?

Edited by Targus
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surely if its on their card is there no mention of what happens to any outstanding credit should you wish to cancel it?

they cant just keep it...

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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4 minutes ago, dx100uk said:

surely if its on their card is there no mention of what happens to any outstanding credit should you wish to cancel it?

they cant just keep it...

 

 

 

We will need to look at the terms and conditions, yes, but my understanding of the general law in this area (I may be wrong, as I'm not an expert) is that Argos must issue a cash refund if this is requested/insisted on.  But I would appreciate it if somebody who actually has knowledge of this can confirm one way or the other. 

 

Morally/ethically, it is a faulty product and we are asking Argos to repay what we paid for it under circumstances where replacement is not available.  This does seem reasonable, but is that the law?

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No expert but I would think that they have to refund back to the card to cover money laundering issues. That said, can't you cancel the card? That way, they will have to refund any outstanding credit balance back to your bank account that direct debits are taken from. Know it's a pain but possibly a solution?

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it's the only solution.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

opps link didn't post 

its covered under the CRA they must refund to the source.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

This is just like vouchers and gift tokens.

If you tried to return it because you simply have changed your mind then I would say you would have to accept the credit back onto the card if that's what they insisted on. However, because the item is faulty and they are in breach of contract then I think you are entitled to the cash.

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