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    • Hi All   Any assistance or guidance would be gratefully received.   Many thanks
    • I sent him the link for this forum yesterday but will tell him what you said. If he decides to post here I’ll be following it to help as much as I can.  Thanks for answering, it means a lot (after going from place to place discovering no one cares.)
    • It is the seller who should be bringing the action because they are the person who has lost the money. We can help them that you should contact them and tell them to come and register on this forum and assure them that everything is free and that we offer the best chance of getting their money back from Hermes – and not only that, it will be interesting and fun.
    • We don't know - all that Santander said was that a payment was made to a S/C and A/C number and they gave us that information - what they couldn't say was if a reference number i.e. the card number was entered to pay that said card. 
    • Hi -I bought a £500 bike on EBay from a private seller - listing stated “collection in person only” but after asking he agreed to post it - I bought a Hermes label using Parcel2Go, filled out all mine and seller’s details, and sent it to him. All he had to do was to stick it on the box and wait for courier to collect  - on the day of collection I received an email that “courier wasn’t able to collect the parcel” (seller assured me no one showed up for it as he’s been waiting) - same thing happened the next day. I knew Hermes tried to collect x3 and didn’t want to miss the third attempt so I asked the seller if he could drop in off and the nearest parcel drop off point.  He agreed and dropped it off. - Few days later the parcel arrived empty. It was half opened. I opened it in courier’s presence only to find bubble wrap and empty cardboard box. I asked him if there is a report we should fill out in situations like that. He said there wasn’t and that this is how he collected it from the local depot. He handed me blue card with a phone number to text ( texted 3 times heard nothing back) I took photos of the box (with courier in the background and said I don’t accept it because it’s been robbed) - I contacted the seller. He informed police about it so he could get cctv video from the parcel drop off point proving the box was heavy and needed two people to carry it.  -I informed police on my end hoping they could take a statement from the courier who delivered the box. They listened to my story but weren’t too bothered. They said I’ll get my money back if I paid with PayPal. - I got my money back. - police said I’m no longer at financial loss so to them the case is closed. - I want to fight with Hermes and P2G to get the £500 back from them so I can give it back to the seller. I’m convicted he sent the bike. He showed me the package before sending, we are in ongoing contact. He got the cctv footage etc. I feel horrible because it was me who chose the courier and it was me who asked him to post it, and now he has no bike and no money.  - I contacted P2G on live chat (since there’s no possible way to contact Hermes). They said to allow them 14 days for investigation. They were supposed to check cctv from depots and weighting points to see where the parcel went down from 15kg to nearly 1kg - after 14 days I contacted them again only to be told that Hermes hasn’t provided any information and now an automatic claim has been opened. - I provided all documents they asked for and now I’m waiting for the outcome but I already got email saying I can only count for £20 since I haven’t opted for extra protection. I haven’t paid for extra protection since stealing is illegal no matter for paying extra or not. I figured they won’t loose my parcel since it was a huge box and was ready to risk the damage. The point here is that they haven’t damaged it or lost it- It Has been delivered- Robbed.  - I’ve got all the chat scripts, emails between me and the seller, listing details, crime/ incident number/ photos of empty box delivered, photos of seller dropping it of, photos of the parcel before sending etc. I also have time and will to take them to court and open small claim. I think I might qualify for the cost relief too.  My main question here is - Do I, as a person who bought the servis and haven’t received the item can open the small claim against Hermes and/or P2G. Can I do it even though I’m no longer at “financial loss” (since PayPal refunded me). Do I need to tell them that at all?    I hate this whole situation and hate the fact that I can’t afford to give the seller his money back and be at loss too. It was a used bike, a gift for my daughter’s 10th birthday. I don’t want the time to ease my anger and forget about it because at the other end of this, there’s an honest guy who did everything he could send me that bike.    I know there are other posts that are almost the same as this one. Please can you just read through it and say what rights do I have to ask them for money back if I already got them from PayPal. 
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      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
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      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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      • 33 replies

OPS/gladstone PCN PAPLOC now claimform - <10mins CCTV passenger leaving car - Broadwater Street West, Worthing


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It usually means that they do not have at least one of the documents which means that there is no contract between them and the motorist. That is good for you.   When doing your WS you can s

I hope you get DDJ Harvey!

ig and nore.   word is they are getting rather desperate for money as no-one is using their cars much at present...

Hi Rage.

I'm sorry you're going through the same nonsense with One Parking Solution.

 

The good thing is that you've found Consumer Action Group

- they really know their stuff and the games these people play.

 

Even better, the guidance they give you isn't complicated or time consuming for cases like ours.

 

It's been successful - so far 😉 - and even better helps control the rage :-)

 Have fun kicking their butt!!

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Hi All,

 

I have recently received the  Letter Before Claim from Gladstones Solicitors,

 

I have previously appealled original PCN with One Parking Solution and  POPLA to no avail, despite my vehicle being recorded on the site 1-2 minute to turn around there and 3 minutes stopped at the entrance (not parked) so 5 minutes in total having pulled off the public highway momentarily. Not to park as advised to this rather nefarious company!

 

Would welcome the advice on what to do next please,

Thanks in advance,

 

RATPCN

 

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  • dx100uk changed the title to OPS/gladstone PCN PAPLOC - Broadwater Street West, Worthing

so well within 10 mins minimum grace period

 

shame you appealed - don't next time!

you've ID'd the driver now

 

please complete this

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Not sure that DX100uk sent the correct from to fill in.

 

As you said that you have had a letter of claim please fill out the form below.

Please don't worry about the goings on you;re having with the idiots at One parking.

They know they are in the wrong but greed is their overriding condition.

 

I expect once we have seen what they say we will advise that you send them a snotty letter from which they may work out that they have no hope or Bob Hope of getting any money out of you and decide to go elswhere to defraud someone else.

But you should never underestimate their greed and stupidity.

 

https://www.consumeractiongroup.co.uk/topic/393251-received-a-court-claim-from-a-private-parking-speculative-invoice-how-to-deal-with-it-hereupdated-aug-2016/

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looks like me autolink script had a bad day then..:lol:

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Even Homer nods dx-and I didn't mean Homer Simpson.

 

 

An SAR was not the appropriate demand for them.

Much better to write to the solicitors using CPR31.14 -you can find the letter in the Stickies above the posts for members.

 

Under CPR they are asked for details that they do not want to send you -normally because they do not have them despite the fact that by Law they should have them.

 

so don't expect then to fulfil your request but it helps you as if they do not provide those details it will be very difficult for them to prove that they are able to form a contract with motorists.

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Hi HB, DX, all.

 

Thanks for the help so far, 

 

Answering the questions below and attaching NTK and LBC,

 

1 Date of the infringement - 15 June 19

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] - 19th June 2019 

 

3 Date received - NA 

 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y]

 

5 Is there any photographic evidence of the event? Yes

 

6 Have you appealed? [Y] post up your appeal] Yes - unable to locate currently, does not let me see on POPLA portal

Have you had a response? [Y] post it up  - 

 

7 Who is the parking company?

 

One Parking Solution 

 

8. Where exactly - Broadwater Street West P&D, Worthing, BN14 9DE

 

For either option, does it say which appeals body they operate under - BPA /POPLA

 

There are two official bodies, the BPA and the IAS. If you are unsure,

please check HERE

 

If you have received any other correspondence, please mention it here

 

copy the windscreen or ANPR section to your thread and answer the questions...

……....

in either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE  PDF ONLY

 

OPS .pdf

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the wording of the NTK is deficient to create ANY liability, let alone keeper liability

 

They have failed to allow a grace period and being BPA members they should know better but the BPA wont sanction them so not worth complaining at this stage.

 

Worth doing so after this has ended though just to embarrass the both of them.

They are not honest brokers

 

Now the supposed breach isnt a breach and if the 10 minute rule didnt exist then at worst it would be trespass and that means the landowner may sue you for the wear and tear to the car park.

 

How much? less than a penny so never going to happen

 

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  • dx100uk changed the title to OPS/gladstone PCN PAPLOC - <10mins CCTV capture of passenger leaving car - Broadwater Street West, Worthing

yes time for an EB snotty letter!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The CPR request is only if they sue you, but you haven't been sent anything by a court (is this right?)

 

You do need to reply to the LBA though.  Just say that they know you were well within the grace period but if they want to get a good kicking in court to go ahead where you will go for full costs under  CPR 27.14(2)(g).  Make them know they've been sussed and you're not scared of their threats.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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ericsbrother will be along soon

no rush as long as you meet the 30days deadline.

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Something like this,

 

Dear will and John,

 

One Parking Solutions must be really scraping the barrel to hire  the owners of the IPC to do their dirty work when they are supposedly upright members of the BPA and have promised to abide by their Code of conduct.

 

Well, that has a minimum of 10 minutes grace period and as my vehicle was never parked in the first place your clients surely know they are throwing bad money after bad if they continue with the vexatious action.

 

Whilst we are on the subject of Codes of Conduct perhaps you should reread the SRA's code as you have a duty to the courts as well as to your client to act properly and I see a full costs recovery order coming my way should you continue with this folly.

 

With this in mind I now expect you to tell them to stop being stupid and I will enjoy the peace.

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  • 3 months later...

Hi All,

 

Hope everyone is well at this complicated time, 

 

The vultures that they are OPS (under the guise of Gladstone Solicitors) have now taken this opportunity to finally reply to the letter I sent following advice here around Christmas,

 

Somehow they have been able to get hold of my email address - I have never provided this, unless they somehow got it from my POPLA appeal. I did not provide them my email at any point. 

 

They have completely disregarded the content of my letter and are still asking for the payment of 160GBP and have resupplied evidence as previously discussed here and uploaded (if memory serves),

 

I am attaching a scrubbed version of the email in PDF format,

 

Would welcome further advice on next steps,

 

Take care all,

 

RATPCN

OPS Gladstones Letter 26 March 2020.pdf

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ig and nore.

 

word is they are getting rather desperate for money as no-one is using their cars much at present...:pound:

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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block their email address.

It isnt clear from this that Gladdys are actually under instruction to even send this letter. It would be unlawful for them to do so but I would surmise that once they got a cheque for £160 they would soon get  an instruction so they could pay OPS the £100.

Ask POPLA whther they have included your email address when sending your evidence to OPS and if they have THEY are in breach of the GDPR and you can take action against them for that.

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Thanks EB appreciate you taking the time to write back! The only other thing I can think of is that I somehow included my email when I appealed with OPS pre POPLA... 

 

Either way they’re getting blocked. 
 

Take care out there and keep up the good work!

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  • dx100uk changed the title to OPS/gladstone PCN PAPLOC now claimform - <10mins CCTV passenger leaving car - Broadwater Street West, Worthing

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