Jump to content


  • Tweets

  • Posts

    • In the autumn of 2020, I decided to change energy supplier from British Gas to EDF. This went through with no apparent problem but after approximately two weeks, I received a letter from EDF saying "Sorry you're leaving us". I contacted EDF to say that I was not leaving and was told not to worry about it, that they would resolve it and to carry on with monthly payments to EDF.    Approximately 2 weeks later, I received a text message from EDF to say, "Sorry you're leaving us". I contacted EDF again to say I was not leaving and was again told not to worry and that they would sort it out. Two weeks later I had a third message, "Sorry you're leaving us...". I contacted EDF again, but this time raised a complaint because it was becoming stressful and annoying. I asked them to explain why this kept happening. After some investigation by EDF, I was told that Scottish Power was trying to "erroneously take over" my gas supply. I confirmed that I wanted to remain with EDF and did not want to move to Scottish Power. I was advised to forward any bill sent by Scottish Power to EDF so that they could deal with it, and not pay it. However, I have never received any bill from Scottish Power until July 2022.   I was then contacted again by EDF to say that Scottish Power was trying to take over my supply because my gas meter was registered at my neighbour's address, on the energy suppliers' national database. I requested that EDF change the details for me so that I could remain an EDF customer but was told that only the existing supplier could change the details and that I would have to contact Scottish Power and request that they change the details. I reminded EDF that I had never asked Scottish Power to supply me and that as my current provider, EDF should take on this responsibility, but I was told on a number of occasions that EDF could not do this and that I would have to contact Scottish Power myself.   I have since learned that I should never have been told this. Ofgem states that if a supplier tries to erroneously transfer a supply, the two suppliers involved should communicate with each other to resolve the problem as soon as possible, and not involve the consumer. However, this is where the real problems started. I contacted Scottish Power at least 20 times over the course of 2 months, by email, online chat and telephone and spent a considerable amount of time trying to resolve this issue. The main problem was that Scottish Power refused to discuss it with me because "I did not have an account with Scottish Power". I explained on numerous occasions that I did not want an account with Scottish Power and that I just wanted them to change the location of my gas meter on the national database, but they persistently refused. Scottish Power was generally very poor at contacting me, I was doing most of the running. My neighbour, who is supplied by Scottish Power and has been for many years, said that this has been an issue in the past but Scottish Power has never resolved it. He said that when I asked EDF to take the supply back from Scottish Power, his supply was also erroneously transferred to EDF against his wishes, causing even more problems. During this occasion, Scottish Power compensated my neighbour but still refused to assist me.   I have evidence of some of the correspondence between me and Scottish Power but not all because much was over the phone and on online chat. Each time I contacted Scottish Power a new member of staff dealt with it and so they had to record the same notes each time, considerably lengthening the process. I asked if Scottish Power could allocate someone to own the complaint but because I did not have an account with Scottish Power, this was not an option. After numerous emails to Scottish Power from my neighbour, who was trying to assist with the situation - sending his meter details, my meter details and asking that the database be updated with my address - he was asked to send photos of my meter to Scottish Power. I had already been asked this by Scottish Power and had duly sent them but received no response. My neighbour then forwarded the photos by his email to Scottish Power and they replied asking him to ask me to re-send the photos directly, which I did for a second time. This was the last correspondence I had with Scottish Power about the matter. They did not contact me again.   EDF contacted me to say that they had concluded the matter from their end and requested that they close the complaint, to which I agreed. A meter reader visited sometime after to read both meters and I (naively) assured myself that the details had been changed and that EDF had resumed supply. My bill increased, and my meters were then routinely read by a visiting meter reader every quarter. My last correspondence with Scottish Power was on 9th November 2020, when I emailed the photos of my meter for the second time.   Twenty months later, towards the end of July 2022, I was on holiday with my family. I came home on 13th August to find 6 letters on the doormat from Scottish Power demanding £2134.89 for gas supply. They are addressed to "The Occupier" so they have obviously not referred to my previous correspondence or attempted to ever resolve the initial request to change my details. This is contrary to recommendations made by Ofgem's "Erroneous Transfers" paper produced in 2016. One of the letters even says, "Welcome to your new home" as though they have no knowledge of the correspondence 2 years ago. I have received another bill from Scottish Power today demanding payment and threatening referral to a debt collection agency if it is not paid. The above Ofgem paper states that erroneous takeovers should be dealt with by the two companies concerned and not by the consumer at any stage. But in my case, it has been me doing all the running, all the phoning, emailing, talking online, etc. Neither supplier has really done that much and I believe that EDF should never have told me that I should try and resolve this with Scottish Power; and when I contacted Scottish Power, they should also have taken ownership of the problem jointly with EDF and resolved it directly with EDF.   I have taken legal advice and been advised that as this is a dispute between two energy suppliers rather than between myself and a supplier, it is more appropriate for me to contact both suppliers, summarise past actions undertaken by all parties, and request that the supply be transferred back to my original supplier. This sounds hunky dory but doesn't actually help. Two questions arise in my mind... 1. Do i have to pay the bill at all given that it is addressed to "The occupier"?  2. Should I provide my name in my complaint (not yet sent) or simply refer to myself as "The Occupier"? 2. I know I can refer to back-billing guidance but my instinct tells me I shouldn't have to pay any of this bill because the supply was taken over without my consent, I tried numerous times to resolve it to no effect, and was led to believe that I was then paying for the gas due to the actions of both companies. Does anybody think I have a case here and any suggestions about how to pursue it?   Many thanks if you have managed to read this far. Even more thanks if you have any advice :-)  
    • several other threads here too they will give up  just retail loss scammers, nothing ever goes back to the retailers anyway straight in their pocket straight down the pub!!   just like DCA's.   dont forget your cars v5c!! too   you MUST write to anyone one your credit file or banks etc, esp if you have debts that dont show that you might have last used/paid within say 7 yrs esle you'll get backdoor CCJ's.
    • Our produce is likely to be smaller, odd-looking, or even leathery after the hot, dry weather.View the full article
    • Yeah haha I had to do my drivers license literally last week, had completely forgot. Thanks DX,  that's great if they are powerless, but will they ever stop sending letters? I've gotten two just in the last month.
    • stunning aurora going on 1st of the season ...red alert pix from as far south as nth london!   see the glendale aurora APP or Facebook.   ray to 25deg here in far nth scotland   dx  
  • Recommended Topics

  • Our picks

  • Recommended Topics

The Consumer Action Group Needs Your Help


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 587 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

We've had some generous responses to our request for help but

 

We still need donations

We manage to pay our bills but often it is touch and go

This month we have our accountants bill coming up and we may have difficulty paying it.


If you think that we have helped you then maybe you would like to help us.

Find a donate button on the site

 

Have we helped you ...?

  • Like 3
  • Thanks 1
Link to post
Share on other sites

A donation is the least I could do, without this site, the help,  advice and knowledge offerred I would still be in fear of that dreaded phone call or knock on the door. The team on here are amazing thank you so much for all the hard work and effort you all input to make this site work. Ive zero stress levels and not under the pressures I was before signing up. Will donate again before the new year. Thanks !! 😁 

  • Like 2
Link to post
Share on other sites

On 16/12/2019 at 11:22, Cait116 said:

Payday end of week bankfodder, will donate then. Thank you so much guys for all your hard work xx

 

2 minutes ago, anon060anon said:

@BankFodder - fortunately, this is the first time I have had to use the site. The information I have found has been far better than anything I've seen elsewhere, and the selfless help of the users is amazing. Payday is fast approaching, and I will do what I can to support.

 

Thanks to both of you for these kind messages. If you are able to make donations then of course that would be very helpful but we do realise that Christmas can be an expensive time for everyone.  Whatever you do, don't compromise your Christmas expenditure.

Link to post
Share on other sites

6 hours ago, BankFodder said:

 

 

Thanks to both of you for these kind messages. If you are able to make donations then of course that would be very helpful but we do realise that Christmas can be an expensive time for everyone.  Whatever you do, don't compromise your Christmas expenditure.

I did donate but I did not send my email details/info over to you with payment as it gives you the option to do so, hope you dont mind me keeping things anonomous same as the site, 

  • Thanks 1
Link to post
Share on other sites

Of course not. We are very happy to keep everybody anonymous but as it happens your email address was contained on the PayPal notification and I have actually responded. Check your spam folder if you haven't seen it.

If you don't get it – then thank you very much anyway.

Link to post
Share on other sites

5 hours ago, BankFodder said:

Of course not. We are very happy to keep everybody anonymous but as it happens your email address was contained on the PayPal notification and I have actually responded. Check your spam folder if you haven't seen it.

If you don't get it – then thank you very much anyway.

Yes I received your email thanks. Thats perfectly acceptable anyway, as its to my email address 😄😁

  • Like 1
Link to post
Share on other sites

:yo:     Many thanks for your support...and all the best for the festive season.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

2 hours ago, GoldenGoose said:

Happy Christmas Guys,

Just made my donation as I promised, thanks to you guys for everything great site and help.

Absolutely priceless. 

 

Yes, thank you. I've responded by email.

Link to post
Share on other sites

Any donation is always helpful. Thank you.

I'm afraid that we don't discuss the running cost of this site but we don't make profits but by and large we have managed reasonably well in the past but in the past few months things have been very difficult. January is the most difficult month because within have to to deal with a bookkeeper and an accountant as well as our normal monthly bills. we don't often make enough to put something by to deal with those larger events.

 

I think this is the first time in 14 years that we have had to put out the begging bowl

 

  • Like 1
Link to post
Share on other sites

I don’t think accountability comes into it, let’s just think about  all the hours and advice available and from my experience quicker than any solicitor, almost immediate response and advice on tap is something you cannot put a price too.

if everyone gave what was affordable in relation to what advice was given the site should not be asking for financial help.

I really hope the donations pay what’s needed or lots of people will be left struggling.

Ask yourself would you do the same for no return, please donate if you can 

 

  • Like 1
  • Thanks 1
Link to post
Share on other sites

5 hours ago, cjcregg said:

 

It's none of my business of course but I can't imagine that your business is particularly large or complex enough to justify employing accountants and bookkeepers. 

 

This is particularly so when it appears that their cost is disproportionately large in comparison to the other expenses of the company. Crazy really.

 

As a small/medium sized business owner of many years, and not particularly bright at that (!),  learning to prepare and file my own accounts was really quite easy and once I got the hang of it was actually less time consuming than dealing with accountants to do it.

 

Like I said, none of my business but I'd give the same advice to anyone. 

 

 

 

I'm afraid that the whole business of keeping the accounts and getting it all sorted out in time is just too much to handle on top of the daily running of the forum. Most people here would realise that I am very hands on and I have been for most of the last 14 years.

 

I don't have the skills I don't have the energy.

 

Also, a few years back we were late in producing our accounts and an administrator from another forum put in a complaint and we ended up having to pay a penalty – which is definitely not what people intend their donations to be used for.  It hit us very hard.

 

As far as the administration of this forum goes I want an easy life and as little conflict as possible. Getting our accounts properly done every year is a luxury that we treat ourselves to and it is well earned and well deserved.

 

Also, you are describing this forum as a "business". It's not a business – Sometimes I wish it was and I wish it was making money – but it's not. This forum is a work of massive personal commitment on the part of the entire site team and all of the people who keep on coming back to help others.

 

I'm afraid that you have badly misjudged the ethos of this community.

  • Like 3
Link to post
Share on other sites

43 minutes ago, cjcregg said:

 

I'm not describing the forum itself as a business but the underlying structure and activity that supports it financially. Unless you treat it as such and look at reducing optional costs such as accountancy you will continue to have to ''put out the begging bowl '' as you put it. It's simply an unescapable commercial reality. Of course it's your choice but not how I'd go about it, that's all.

 

If the ethos of this community is to offer advice freely and unconditionally (which I have genuinely attempted to do in this case) then I do not believe I have misjudged it.

 

 

Thank you for this input

Link to post
Share on other sites

Great Site this is, I have received lots of help since joining this forum and I believe many others must have benefited in one way or the other. I shall make contribution by end of this month when I get my salary. Keep up the good work guys. High Regards, from Rennai

  • Like 1
  • Thanks 1
Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...