First of all you should understand that this is going to be difficult – partly because you have left it so long, partly because of their franchise system it is very difficult to pin them down and finally because you have already said yourself that some of the reason for not completing the course is because of your own mental/emotional state.
Your poor health at the time was very unfortunate – and I'm very sorry about that – but that is not something that you will be able to rely upon if you attempt to recover any money. In fact it would be in your best interests not to refer to this. Have you already brought this up with them?
Could you please tell us how much the entire course cost. Also, you will need to give a fairly detailed chronology of the listed class times and the times that they were closed without giving you notice.
We need to understand what impact these are notified closures had upon the total amount of allocated time.
Was the course conducted mostly online or was it conducted with face-to-face contact at their classrooms?
Hi agree please see update from Pitman customer support below:
The Pitman centres are all franchise businesses so individually owned businesses, any refund would need to be sought from the centre that you paid the money to.
Of course we are sorry to hear about your personal circumstances, howeve, you have purchased the diploma three years ago, generally students complete the diploma within 12 months. You haven’t said which centre you purchased the diploma from but I would say after 3 years I would tend to agree with the centre in that you would not be entitled to a refund.
absolutely appalling treatment DO NOT GO WITH PITMAN!!!!
Getting a breakdown of the costs sounds like a good idea.
Once you have that you can complain to the firm and if you aren't happy after that, you can go to the legal ombudsman. Here's a link to the regulator for lawyers.
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