Troublesome tenant complaining repeatedly without cause and not paying the agreed rent - sounds like it's time to tell the agents to give the tenants notice to quit.
In my experience over years, some agents are more interested in getting any tenants, rather than getting you "good" tenants - they just want the commission, regardless of what happens to your property or (lack of) rental income.
It's been a very long time since being on here.
My query relates an old Aqua debt for the better half.
We were making token payments to PRA for a good 6/7 years.
After a bit of email tennis with PRA, I was checking the old aqua paperwork I hold and I've realised that the default amount that was originally passed onto the first DCA is different by approx £250 to PRA.
Whilst I acknowledge the debt is enforceable not to PRA I must say,
can I force PRA to give a full break down of interest added etc since the original DN so I can see what the £250 covers.
I still have all the original CCA requests and responses (thankfully), original DN, notification of account closure, notice of assignment to first DCA etc.
I'm happy to pay what is owed just the correct amount.