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    • i would suggest that you stick to researching on here only. use our search top right for say CTAX or liability order.   you seriously have some wild theories, but those are understandable.   as i have said, there won't be a court hearing you need nor would that help you at all nor are expected to attend, it's not like that, it's merely a rubberstamp exercise .   there is no right of forced entry for bailiffs collecting CTAX debts. the bailiff process is one of a letter which will be entitled Notice of enforcement, this gives you 7 days to pay the sum it outlines with an associated fee of £75 for it being sent. the 2nd step will be a visit, you have no legal remit to engage with them at all, i i would not do so under any circumstances, that visit will add a further £235 fee those are the only things a bailiff can do. the most they can charge is a total of £310.   police do not ever get involved in civil matters like CTAX debt. not sure where you ever got that idea from.   its saturday now so use the W/end wisely, get reading up HERE ONLY it might well pay you on monday to go RING the council CTAX dept and plead poverty etc etc. it might also pay you to find the email address or even better phone number of your local MP and get him involved. they can do wonders.   dx 
    • NPAP see here: VCS Spycar PCN PAPLOC now Claimform - no stopping - London Southend Airport ***Claim Dismissed*** - Page 7 - Private Land Parking Enforcement - Consumer Action Group
    • Hi Stu and dx1000uk,   I have done the online assessment and as I suspected I already receive the maximum benefits available to me.   Yes I was referring to the fact that some times I know that non-payment of council tax can lead to imprisonment so thanks for clarifying.   let's say I can't make their demands for payment and they do send bailiffs in, I assume these are the type of bailiffs I can just not let in and then after a certain amount of attempts they give up right? does the council then not send the police round? This is what I can't work out and worries me.   The council already know that I am struggling and can't make the payments but when do I get my chance to tell a court or the police that it's not that I don't want to pay but that I can't pay?    Walshy
    • Hi Stu and dx1000uk,   I have done the online assessment and as I suspected I already receive the maximum benefits available ot me. Yes I was referring to the fact that some times I know that non-payment of council tax can lead to imprisonment so thanks for clarifying. But let's say I can't make their demands for payment and they do send bailiffs in, I assume these are the type of bailiffs I can just not let in and then after a certain amount of attempts they give up right? But does the council then not send the police round? This is what I can't work out and worries me. The council already know that I am struggling and can't make the payments but when do I get my chance to tell a court or the police that it's not that I don't want to pay but that I can't pay?    Walshy
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Rights when not received @euronics_UK goods via @Love2shop_UK gift vouchers


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Looking for some advice please 

 

I purchased a tv and soundbar through @euronics_UK 4 weeks ago,  I paid £1700 with @Love2shop_UK gift vouchers which are multinational gift cards that can be spent in various retailers .

 

Was told the tv and soundbar would be delivered that same week, however after my order was placed the tv became out of stock , and twice since the tv has sold out again before they dispatched mine .

 

It's really frustrating and now they are implying if I want a refund they will refund me with a credit note that can only be used with them  , however the  vouchers I paid with were multi retailer that I could spend at various retailers and I've now lost faith in this company and dont want to be held to ransom by them ,

 

What are my rights concerning a refund please as I've been let down  by them on 3 separate occasions now and it's been going on for 4 weeks.

 

Any help much appreciated 

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What is the name of the large retailer?

 

Did you make the purchase online?

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Thank you.

So this is not an online purchase which means that you don't benefit from the distance selling regulations.

I can see that they appear to have breached the contract at least twice – but then I gather that they dispatched the TV to you and you have received it. This correct? If it is then I would say that although at the beginning you had an opportunity to terminate the contract because the item had not been delivered, you waited so that eventually you did receive it. After that you are trying to return the item – presumably invoking some return policy that they have – and in that case they would probably be justified in insisting that you receive a credit note rather than a refund or a new multi-outlet voucher.

If on the other hand they have continued to breach the contract and you have terminated the contract as a result of their breach, then I would agree with you – you are absolutely entitled to have your refund or at least your voucher.

Maybe you could clarify your story

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Thanks for the input

 

Just to clarify, I placed the order 4 weeks ago and they have still not delivered the TV or the soundbar, 

Each time they have promised to deliver  it's not happened as they keep claiming it's back out of stock .

 

Thanks 

 

 

 

 

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Thank you. In your first post you suggested that they had already dispatched yours – but only after having sent out to others.

However it now looks as if they are in breach of their contract. I think you are entirely reasonable to send them written notice cancelling the contract and telling them that you want a refund or a return of the voucher and that you are not prepared to accept a credit note.

I think also that you need to make it clear that now that the contract has been terminated by reason of their breach, you are not prepared to accept delivery from them under any circumstances and if they attempt to have anything delivered then you will refuse it.

Tell them that the only thing you will accept now is a refund of the value of the voucher or a replacement voucher.

I suggest that you do this by email and by recorded delivery. If you speak to them on the phone then make sure you have read our customer services guide.

If they cause you any problems then I'm afraid that you may well have to threaten and then bring a small claim in the County Court. I expect they will put up their hands because it wouldn't be worth their while continuing – but in the event that they did proceed, their chances of success are pretty well nil. Your chances of success are better than 95%. However it's a load of hassle. Not difficult – just a load of hassle

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  • BankFodder changed the title to Rights when not received @euronics_UK goods via @Love2shop_UK gift vouchers
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