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    • Different statements. One has “at 59 mph overtaking on the approach” and the other “it was overtaking on the approach and in ....... at 49 mph”. So not the same statement (same ethos, different sentence structure).   perhaps they chose that site for the officer because it is an accident hotspot, and they know people do dodgy overtakes (while speeding) there .....??  
    • Hi.   I've moved your thread to the Bailiffs forum. People should be along to advise later.   HB
    • So a little update;   Of the 6 letters I sent 3 were acknowledged. One accepting £1/month for now and two from the same creditor trading under different names asking for full I&E which I haven't done.   In a moment of madness I managed to depsoit 5k to a gambling site I didn't have due to paypal's crazy policy of allowing payments which are to be collected by direct debit after a couple of days to gambling sites! Mad they allow this but this will show as a negative paypal balance (in a different account to the original "debt"). The first paypal -£5k account has been closed and passed to a DCA now. I have ignored them.   My council has appeared to have stepped up their collection efforts for £2.5k in alleged housing benefit overpayment from 2015/16. I have acknowledged their letters over the past 3 years each time by email but they rarely respond to my pleas. I truly think if there was overpayment then it was for less than half the amount they claim. At the time I didn't think I was being overpaid because I wasn't really working but I had stopped claiming JSA/ESA (and told them as much) but earned a couple of hundred pounds a month from sporadic work.   Also what I thought was a dormant debt from 2016 to Halifax has been actually sold ( to caboot? I think. Hard to keep track of everyone)   I've been getting phone calls daily but ignoring them for the most part. I did request all communication in writing in my original letters.   I feel incapable of dealing with these creditors and whilst initially I was feeling that I would be happy to just ignore all the letters (arreas, defaults and the like) and phone calls for an indefinite amount of time and  hope to make it 6 years to statute barred-ness and accept or defend any CCJ attempts that did arrive. I figured that avoiding these creditors for 3 months so far is 5% of the way there to statute barred! But I figre for these fairly sizeable amounts they probably won't all let it go and I will get some CCJ docs (never had to deal with that) However now my mood and thinking has changed.    I am looking again at insolvency. I'm over the DRO limit now so its BR or nothing. I was wondering why you said to not consider this and it would be stupid @dx100uk? Although shirking my debts/responsibilities it does seem like an "easy" way out at the moment. It would be so nice to know that what's done is done and to be able to draw a line in the sand and start again in a year or so and not have to avoid creditors or worry about what's coming next...   It certainly would help the environment what with the amount of letters that are arriving already(!) considering the first payment I missed was october/november (excluding the old halifax and council debts). I am exordinately stressed about it now even though I thought I would be already . Any advice would be great if it was to get my head out of the sand and contact people/do the ignoring thing and seeing what happens/reasons  to do or not to do bankruptcy for these unsecured debts?   Thanks      
    • Hi everybody   Had a knock on my door and was confronted by either a Bailiff or enforcement agent (not sure about the specific job title). When I opened the door he stuck his foot in so I couldn't close the door. I was video taping him so I took a few steps backward (to get him in shot) and he just fully entered the property despite me saying that I was denying him entry and he refused to leave thereafter.   Turns out that he was there to collect a court issued fine. I think from a Magistrates Court. He worked for this outfit:   www.marstonholdings.co.uk   The reason for the fine was something to do with "driving without car insurance". Now I had a cheap car a few years ago but it broke down and would cost more to fix than it was actually worth. So I sold the car for scrap and cancelled the insurance. Turns out you have to inform the DVLA when you scrap a car and them that it is no longer on the road (I was unaware). So this was the circumstances of the visit.   My question is did he have the lawful right to enter the property? I always thought these people were like vampires i.e. they can only come in if you invite them in.   tia Bear  
    • oppss again then if its the same person.   knows the road well so should know what the speeds are and where they apply..      
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001L

Issue with Packlink ***Resolved***

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Hi,

I sold a leather jacket on EBay and selected Packlink (Hermes) as the delivery method.

 

I have contacted Hermes, they looked into the matter and said their courier delivered it.

 

The courier provided a photo of where he left it.

I sent this to the recipient of the parcel and she said that was not her address.

She contacted her neighbours and was not able to find the parcel.

 

Hermes asked me to contact Packlink.

I have completed a Packlink claims form and submitted photo ID of the recipient along with her signed declaration that she did not receive the parcel.

I sent the claims form on 23rd October.

 

I have repeatedly chased up the claims team by email but have not had a reply from them.

I do not know what to do next.

 

Do you have any advice for me?

 

Many thanks.

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We seem to be getting a spate of claims in respect of Packlink recently. Although the contracts are with them, the errors are being made by Hermes. The problem with Packlink as far as you are concerned is that they are in Spain and that means that they are out of the jurisdiction of the British County Courts.

I think it will be much easier to make a complaint against Hermes. That isn't straightforward either and Hermes have got a pretty bad reputation for respecting customer rights once things go wrong.

Please will you tell us whether you are a private eBay seller or a trader. What was the value of the jacket?

You may well be obliged to threaten and then to begin a county court claim. Are you prepared to do this?


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Hi,

 

I am a private eBay seller.

I sold the jacket for £42.25.

It is not worth my time to start a county court claim for this amount of money

 

 it is extremely annoying that Packlink and Hermes are likely to get away with this.

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Thats what they hope you'll do..give up

They're following the example of ebay/pp by running away out of jurisdiction of our laws.

 

Pers i think its time the users simply .. 

remove all payment methods from pp,

let the recipient raise a none delivered item dispute

Let pp refund them

Then simply ignore pp

There is nothing they can do

 

Dx


please don't hit Quote...just type we know what we said earlier..

 

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If it's only £42 then I would suggest that you attack Hermes and we can almost guarantee (almost guarantee) that they will put their hands up. You may have to issue the claim for £25 but it won't go very much further than that. Even if it did go to a hearing, the chances of you succeeding are better than 90%, in my view.

You are a private eBay seller and that means that if a case was allocated to a court it would be to your local court and that means Hermes would have to instruct a representative to attend that court with all of the inconvenience and expense that would incur. Because this would be a small claim, they would be unable to recover any costs from you in the event that they won the case – except for their reasonable costs of travel.

In the event that you win, you will be able to recover all of your court fees, your reasonable costs of travel, your £42 plus interest.

I would begin immediately by sending Hermes a letter of complaint, outlining what has happened and giving them seven days to respond. After that I would send them a letter of claim doing them 14 days to pay you your money or else you will sue them in the County Court for your money, fees, interest – and without any further notice.

We will help you all the way. It will be a valuable learning exercise for you. You will acquire transferable skills and you will have confidence in suing lots of other businesses whenever they set out to dominate you with unfair practices.
It's a no-brainer!


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OK, thanks for the advice. I will let you know how I get on.

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I sell about 100 items a month on eBay and started using Packlink despite its awful user interface.

 

I had my first lost item and from the get go they tried to defect anything, after I screenshot their own booking process saying that I was covered and made them aware that my contract was with them as a broker and not with MyHermes they changed their minds and issued me with a claims form to get my money back.

 

https://uk.trustpilot.com/review/www.packlink.com?languages=en&stars=1

 

Hopefully I can link this here, I would advise posting a review to add to the ever growing list of 1 star reviews.

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Today I got a refund of £25 from Packlink. I have also submitted a claim form with Hermes, as you suggested.

 

It pays to be tenacious.

 

Thanks for your advice.

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Well done thread title updated.

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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