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    • No DWP is in denial, the Errol Graham case has caused much concern   https://www.disabilitynewsservice.com/errol-graham-coroner-pledges-to-press-dwp-on-safeguarding-review/   Something is amiss with the procedures, Capita and the PIP Assessments seem to go against what a claimant's doctors say quite often, as do the UC Work Capability Assessments
    • oh don't you just love fleecers out to make a buck out of people they think are just mugs..
    • Useful link, BN.   The article mentions that the National Audit Office said that the DWP isn't learning anything from its mistakes.   HB
    • 1.     The Claimant claims £9,240.52 for monies due from the Defendant.   2.     This debt was pursuant to a regulated agreement(s) between the Defendant and The Student Loans Company Limited.  Each agreement had an individual account number as follows: 01xxxxxxxx, 00xxxxxxx, 97xxxxxxx, 96xxxxxxx.   3.     The Defendant failed to make payments as per the terms resulting in the agreement(s) being terminated.   Notice of such is served by a Default or Termination Notice subject to the terms of the agreement(s).   4.     The debt was assigned to the Claimant on 22/11/2013, with a notice provided to the Defendant.   A new master reference number xxxxxxxxxxxxx was also applied upon assignment.   5.     The Claimant has complied with the Pre-Action Protocol for Debt Claims   DEFENCE ……………...   The Defendant contends that the particulars of claim are vague and generic in nature.  The Defendant accordingly sets out its case below and relies on CPR 16.5(3) in relation to any particular allegation to which a specific response has not been made.   1.     Paragraph 1 2 is noted and denied accepted . I have had financial dealings with The Student Loans company in the past.  I do not recall the precise details or agreement and have sought verification from the claimant who has not complied with my requests for further information.   2.     Paragraph 2 is noted and accepted.  I did take out 4 student loans with the Student Loans Company.   2.     Paragraph 3 is noted and denied.  The Defendant never agreed to make payments to the Claimant, terms of the original Student Loans Agreement have been adhered to and thus repayments of loans are not due.  The Claimant is put to strict proof that an agreement(s) to make payments was made and a breach of agreement(s) occurred.   Paragraph 3 is denied as The Defendant maintains that a default notices were never received. The Claimant is put to strict proof that default notices were issued to, and received by the Defendant    3. Paragraphs1 & 4 are denied.The annual income of the Defendant has never exceeded the published limits for deferral since graduating in XXXX. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly provided by the Claimant pursuant to the LoP Act 1925.   4.      On receipt of this claim I requested (Royal Mail signed for) on 14/02/2020 a CPR 31.14 from the Claimant's solicitor and a section 77 CCA from the Claimant, to which both have failed to respond to,  It is therefore denied with regards to the Defendant owing any monies to the Claimant;  the Claimant has failed to provide any evidence of credit agreement/assignment/balance/breach requested by CPR 31.14, and remains in default of my section 77 CCA Request, therefore the Claimant is put to strict proof to: (a)   Show how the Defendant has entered into an agreement(s) (b)  Show how the Defendant is in breach of agreement(s) (c)   Show why the Claimant has terminated agreement(s) show the nature of breach and service of Default Notices and subsequent Notice of Sums in Arrears in accordance with the Consumer  Credit Act (d)  Show how the Claimant has reached the amount claimed for and (e)   Show how the Claimant has the legal right, either under statute or equity to issue a claim.     5. On receipt of this claim I requested (Royal Mail signed for) on 14/02/2020 a CPR 31.14 from the Claimant's solicitor and a section 77 CCA from the Claimant,  for copies of the documents referred to within the Claimant’s particulars to establish what the claim is for. To date the Claimant has failed to comply to my section 77 requests and their solicitors, Drydens Limited, have refused my CPR 31.14 request.    6.     The Defendant has supplied the Claimant with a deferment letter and evidence every year that their income is below the threshold for repayments, by way of Royal Mail signed for and proof of postage has been kept. As per Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.      7.     The Defendant has done everything required of them to qualify for deferment as per the original agreement(s) with The Student Loans company.  The Claimant has only once acknowledged a deferment letter on 16 September 2014 whereupon they granted their request to defer repayments for that year. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82 A of the consumer credit Act 1974.    8.The Defendant therefore fails to see how they are in breach of any agreement(s) and deny the Claimant's claim of £9,240.52 or any other sum, or relief of any kind. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief        ……………………………...   delete the red add the blue.    
    • Is this better?   In the Bristol Civic Justice Centre   Claimant name and address xxxxxxxx xxxxxx xx xxxxxx xxxx xxxxxxxxxxx xxxxxxxxxxxxxx xxxx xxx   Defendants name and address Nissan Motor (GB) Limited, The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS.   Brief details of claim Damages   Value £225   Particulars of claim 1. The Defendant is a Data Controller within the meaning of the Data Protection Act 2018 and is responsible for the processing of data of which the Claimant is a Subject.     2. This claim is in relation to three breaches of the Data Protection Act (2018) by the Defendant. (a) Failure to comply with the statutory time limit. (b) The Defendants data disclosure was incomplete. (c) The Defendant sent the data to an address which was not the address of the      Claimant data Subject.    3. The Defendant has failed to comply with the statutory time limit and is therefore in breach of the Data Protection Act (2018). (a) On 09 January 2020, the Claimant made a request for to the Defendant for a statutory data disclosure.  The statutory timeframe for compliance was 10 February 2020.    4. The Defendants data disclosure is incomplete.  (a) The Defendant has provided data disclosure on 25 February 2020.  However, the data disclosure that has been provided by the Defendant is incomplete.    5. The Defendant sent the disclosure to an address that was not the Claimant’s. (a) The Claimant provided the Defendant with the correct address to send the Subject Access Request to on 10 January 2020 and again on 19 February 2020.      6. The Claimant has made a complaint to the Information Commissioner’s Office (ICO) asking for a statutory assessment to be carried out.  The ICO has offered a preliminary view that the Defendant has breached their statutory duty in failing to comply with the statutory time limit.    7. By virtue of the Defendant’s failure to comply with the Subject Access Request the Claimant has suffered distress.
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001L

Issue with Packlink ***Resolved***

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Hi,

I sold a leather jacket on EBay and selected Packlink (Hermes) as the delivery method.

 

I have contacted Hermes, they looked into the matter and said their courier delivered it.

 

The courier provided a photo of where he left it.

I sent this to the recipient of the parcel and she said that was not her address.

She contacted her neighbours and was not able to find the parcel.

 

Hermes asked me to contact Packlink.

I have completed a Packlink claims form and submitted photo ID of the recipient along with her signed declaration that she did not receive the parcel.

I sent the claims form on 23rd October.

 

I have repeatedly chased up the claims team by email but have not had a reply from them.

I do not know what to do next.

 

Do you have any advice for me?

 

Many thanks.

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We seem to be getting a spate of claims in respect of Packlink recently. Although the contracts are with them, the errors are being made by Hermes. The problem with Packlink as far as you are concerned is that they are in Spain and that means that they are out of the jurisdiction of the British County Courts.

I think it will be much easier to make a complaint against Hermes. That isn't straightforward either and Hermes have got a pretty bad reputation for respecting customer rights once things go wrong.

Please will you tell us whether you are a private eBay seller or a trader. What was the value of the jacket?

You may well be obliged to threaten and then to begin a county court claim. Are you prepared to do this?


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Hi,

 

I am a private eBay seller.

I sold the jacket for £42.25.

It is not worth my time to start a county court claim for this amount of money

 

 it is extremely annoying that Packlink and Hermes are likely to get away with this.

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Thats what they hope you'll do..give up

They're following the example of ebay/pp by running away out of jurisdiction of our laws.

 

Pers i think its time the users simply .. 

remove all payment methods from pp,

let the recipient raise a none delivered item dispute

Let pp refund them

Then simply ignore pp

There is nothing they can do

 

Dx


please don't hit Quote...just type we know what we said earlier..

 

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If it's only £42 then I would suggest that you attack Hermes and we can almost guarantee (almost guarantee) that they will put their hands up. You may have to issue the claim for £25 but it won't go very much further than that. Even if it did go to a hearing, the chances of you succeeding are better than 90%, in my view.

You are a private eBay seller and that means that if a case was allocated to a court it would be to your local court and that means Hermes would have to instruct a representative to attend that court with all of the inconvenience and expense that would incur. Because this would be a small claim, they would be unable to recover any costs from you in the event that they won the case – except for their reasonable costs of travel.

In the event that you win, you will be able to recover all of your court fees, your reasonable costs of travel, your £42 plus interest.

I would begin immediately by sending Hermes a letter of complaint, outlining what has happened and giving them seven days to respond. After that I would send them a letter of claim doing them 14 days to pay you your money or else you will sue them in the County Court for your money, fees, interest – and without any further notice.

We will help you all the way. It will be a valuable learning exercise for you. You will acquire transferable skills and you will have confidence in suing lots of other businesses whenever they set out to dominate you with unfair practices.
It's a no-brainer!


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OK, thanks for the advice. I will let you know how I get on.

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I sell about 100 items a month on eBay and started using Packlink despite its awful user interface.

 

I had my first lost item and from the get go they tried to defect anything, after I screenshot their own booking process saying that I was covered and made them aware that my contract was with them as a broker and not with MyHermes they changed their minds and issued me with a claims form to get my money back.

 

https://uk.trustpilot.com/review/www.packlink.com?languages=en&stars=1

 

Hopefully I can link this here, I would advise posting a review to add to the ever growing list of 1 star reviews.

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Today I got a refund of £25 from Packlink. I have also submitted a claim form with Hermes, as you suggested.

 

It pays to be tenacious.

 

Thanks for your advice.

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Well done thread title updated.

 

Andy


We could do with some help from you.

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