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Barclays PPI offer, no records

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Elderly 85+ she'd had a Barclaycard on/off for decades. She received 2 cheques from Barclaycard this week both for around £1400.


The attached letter say they've sent the average payout as they have records she had PPI on the 2 accounts & the dates, but they do not have any records of what she paid & for what (which sounds like rubbish to me) 


She doesn't have any records either what do people think, take the money & shut up or take it further?  If so what do people recommend next? 



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cant be proved right or wrong by either party at present


unless an sar to her funding source [old bank account} has details of payments to BC??. or she still has them herself??


any record of historic payments to  BC will be useful and most probably increase the reclaim.






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