Rooftops Mortgage co. demanding I*E for Arrears repayment Arrangement

[Pudwud100]

Hi

I hope someone can point me in the right direction. 

 

I am having difficulty with both my mortgage company and Vanquis who are demanding I complete an Income & Expenditure form which is very intrusive as well as sending in 3 months worth of bank statements. 

 

I have recently had my mortgage transferred to Rooftop and I know there is MUCH on the Forum about those people. 

I am beginning to lose sleep about this situation and so is my wife. 

 

I have £800 of arrears on the mortgage and am able to overpay the monthly amount by £200 to clear this. 

I have already proved this is possible by doing this last month

 

Rooftop will have none of it and have now given me just 7 days to send in their IE form, payslips (which I've already told them I don't have as my wife is the income earner) and bank statements (which of course would tell them all about our lifestyle and do nothing to reveal that that is dictated by our special needs son.

 

Vanquis have said much the same thing and are demanding the same.

 

Any help would be greatly appreciated. 

[Ell-enn]

You don't need to do their income and expenditure forms, it's none of their business what you do with your finances as long as you keep up payments and pay down the arrears.

 

How many months does the £800 represent ?  have you written to them offering the extra 200 per month ?

[dx100uk]

yes lets deal with this properly

 

I bet there are £1000's of unlawful penalty charges levied by the original mortgage company

like letters.phonecalls.debt management visits.arrears fees.

all can be reclaimed.

 

shall we have a guess who the mortgage was with...

 

rooftop have several times now been reprimanded by the relevant authorities upon their treatment and unlawful fees against mortgage debtors

one case being a debt of a couple £100's ending up at +£8k due to all their unlawful fees

 

they were blocked many years ago from further and future lending and only now make any money by buying mortgages of people in arrears from other subprime lenders and racking up £1000's in unlawful charges against mugs that know no different and blindly cough up or lose their homes without fighting back properly and lawfully.

 

start a new thread for the vanquis debt please

 

 

thread tidied

discussion thread created here

 

[Peterbard]

To re iterate.

The op is having trouble with vanquish and the mortgage

 

My advice is to get the vanquish on a debt plan,  she can add all her other none priototy debts if she wishes

 

What will happen the is all calls letters from vanquis Will stop, takes about ten minutes.

 

She  is then left to her important problem. The mortgage, I have some  expertise on second and charges mortgages, first could you answer 

 Ell -ens question above   please  it's important.

Do we know of what they are accused. 

 

 

Edited November 23, 2019 by Dodgeball
Mobile fat fingers

[dx100uk]

please don't blindly go engaging the services of any debt management plan providers at this stage.

 

it is better to simply ignore the demands from such companies as vanquis etc for the time being.

there is nothing they can do to you. as already advised please start a new thread on this vanquis debt when you are ready to.

 

focus on the mortgage issue you came here with thus keeping the roof over your head as the top priority.

 

involving any third party interlopers in your global debt situation will only cause greater issues for you in the future.

 

 

[Pudwud100]

Thanks particularly to dx100uk. 

 

The £800 of arrears was racked up with MPLC over the course of 4 months because my wife who works in the childcare sector, and who is the principal earner in our family, was having a tough time workwise and ended up going through 3 jobs and then having to take agency work. 

 

MPLC weren't that bothered and we reached a verbal deal with them at the end of October. 

However, we had just successfully reclaimed a whole lot of "arrears monitoring charges" back off them although they wouldn't go back more than 3 years saying they didn't have to. 

 

Literally 2 days after this, and before the payment arrangement could be confimed in writing, we get a letter stating the mortgage had been sold to Rooftop.  Coincidence or what?

 

So of course Rooftop know nothing about the arrangement reached with MPLC. 

I challenged them to contact MPLC. 

 

Their response was to slap a £50 arrears fee for the month prior to when they became responsible for the mortgage plus "additional interest".  I said they can't do this and they say "Oh yes we can!" 

 

We then play ping-pong where they phone me at times when I'm out and then accuse me of failing to make contact. 

I phone back and the arrears team are never available. 

 

So eventually I do get through and there is a somewhat aggressive conversation where I'm told in no uncertain terms to do the IE form and send in bank statements and payslips.  I point out that I am retired. I'm actually a full-time carer to our special needs son who is registered disabled. Rooftop have now followed up with a letter telling me I have 7 days to do the form.

 

Now I don't think Rooftop like people who possess the ability to think. 

I don't want these arrears hanging around a second longer than necessary and now that my wife is back in stable employment we worked out a plan whereby we overpay the mortgage by £200 each month. 

 

We made the first of these payments on 8 November. 

The overpayment was accepted and applied to the arrears so is this tantamount to acceptance?

 

However the lady in the arrears team views this only as a 'proposal' and nothing can be agreed until I do what they want. 

I have no intention of doing this and sticking their noses into every aspect of our life is not going to happen!

 

 

[dx100uk]

rock on you.

that's the way to deal with them.

 

quite correct that there is no time limit on those unlawful fees, and as they have refunded some, it's admittance by them so should make the rest easy to prise out of them with a letter telling them you are going to escalate things further to p'haps the FOS etc.

 

whilst writing to them or just do this alone if you don't want to escalate the charges for the minute.....tell them you will not now ever allow commincation by phone again and demand everything must always be in writing only from now on and to remove all your phone numbers and email details from your file..

 

go kick 'em!!

 

dx

 

[Peterbard]

 

It wouldn't be the first time

Yes you need to send an I and E to them. You also need to learn more abut this transfer.

 

Was it on similar terms for instance, did you receive an NOA, 

 

you also need to say how many months you are in arrears, because if it is over three they can apply for possession

 

I am guessing they are making these threats so unpalatable is because they do not really want you to cooperate, that way they can justify their actions to the judge.

 

You are correct about sub prime lenders not liking people who think.

[dx100uk]

there is no legal compulsion to ever send an I&E.

none of their business..

 

 

[Pudwud100]

Thank you again dx100uk but is Dodgeball correct about the 3 months rule?

[Peterbard]

DX   It is no about legal direction.

 

It is about the opinion of the judge when they apply for an order.

 

ie. "We tried everything to help your honour but they wouldn't even send us an I and E."

 

It wouldn't be the first time

Yes you need to send an I and E to them. You also need to learn more abut this transfer.

 

Was it on similar terms for instance, did you receive an NOA, 

 

you also need to say how many months you are in arrears, because if it is over three they can apply for possession

 

I am guessing they are making these threats so unpalatable is because they do not really want you to cooperate, that way they can justify their actions to the judge.

 

You are correct about sub prime lenders not liking people who think.

[Peterbard]

2 hours ago, Pudwud100 said:

Thank you again dx100uk but is Dodgeball correct about the 3 months rule?

 

 

LOPA, 1925

 

Judge will usually grant an extension, if the debtor is complying with any help from the creditor and can show a reasonable chance of repaying. Depends entirely on the circumstances.

 

Ell-enn is the expert

[Peterbard]

From the FCA Handbook

 

The FCA regulations says that the lender must consider whether it is appropriate to do one or more of the following:[3]

• extend the term of the mortgage
• change the type of mortgage
• defer payment of interest due
• capitalise the arrears
• make use of any government forbearance schemes that it has signed up to.

The lender must give the borrower adequate information to understand the implications of any proposed arrangement for paying off the arrears on the mortgage.

Edited November 24, 2019 by Dodgeball

[Peterbard]

anyway you have made it clear my presence is not required, so I will say good luck.