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    • What is the name of the window cleaning business? Have you taken photographs of the dirty windows et cetera?
    • i would suggest that you stick to researching on here only. use our search top right for say CTAX or liability order.   you seriously have some wild theories, but those are understandable.   as i have said, there won't be a court hearing you need nor would that help you at all nor are expected to attend, it's not like that, it's merely a rubberstamp exercise .   there is no right of forced entry for bailiffs collecting CTAX debts. the bailiff process is one of a letter which will be entitled Notice of enforcement, this gives you 7 days to pay the sum it outlines with an associated fee of £75 for it being sent. the 2nd step will be a visit, you have no legal remit to engage with them at all, i i would not do so under any circumstances, that visit will add a further £235 fee those are the only things a bailiff can do. the most they can charge is a total of £310.   police do not ever get involved in civil matters like CTAX debt. not sure where you ever got that idea from.   its saturday now so use the W/end wisely, get reading up HERE ONLY it might well pay you on monday to go RING the council CTAX dept and plead poverty etc etc. it might also pay you to find the email address or even better phone number of your local MP and get him involved. they can do wonders.   dx 
    • NPAP see here: VCS Spycar PCN PAPLOC now Claimform - no stopping - London Southend Airport ***Claim Dismissed*** - Page 7 - Private Land Parking Enforcement - Consumer Action Group
    • Hi Stu and dx1000uk,   I have done the online assessment and as I suspected I already receive the maximum benefits available to me.   Yes I was referring to the fact that some times I know that non-payment of council tax can lead to imprisonment so thanks for clarifying.   let's say I can't make their demands for payment and they do send bailiffs in, I assume these are the type of bailiffs I can just not let in and then after a certain amount of attempts they give up right? does the council then not send the police round? This is what I can't work out and worries me.   The council already know that I am struggling and can't make the payments but when do I get my chance to tell a court or the police that it's not that I don't want to pay but that I can't pay?    Walshy
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Hi.....actually I need some kind of advice from youI went to buy a coffee and some bits n pieces from M&S storeI been to upstairs and took some watermelon box and dates which is about £7

I was holding a clear (see through bag) also from M&SI put these 2 things in bag and I went to downstairs to buy coffee and croissant.I was on the queue but there were 2 ladies standing near the counter I order the counter staff a coffee and the croissant I paid them on counter and I was engage with the ladies they were start talking to me and I completely forgot to pay the rest of things


After that I was on my way out and the guy stopped me and said that I haven’t paid for the items I said no I’ve paid. and then I realised that I was holding the clear bag with 2 boxes.I was ashamed that time and said to him.Oh sorry I forgot to pay with my smiley face.But he did not listen a single word he took me to the small office and take my name and address.


Actually I am just working next door I explain him it was not intentionally it happened by Mistake  but he said no you have to admit this you stole them from the store.I used to go there often

one of the staff said to security guy she came here almost everyday I said yes I came here to buy coffee I work next door.  But he gave me trespass and said that you are ban from all our stores and you will receive a letter soon from our company which is you have to pay a fine.


Most awkward situation is all the staff knows me very well I couldn’t sleep properly from that day to now.It was unbelievable..I received a letter from DWF already they said I have to pay £85 for the security fee.i have read some of the issues related to my case which is everybody saying to ignore that letter.


So my question is ...if I ignore that letter it will b fine in the future about my credit history and my visa and criminal record as I can’t afford anything my PR is due on March so I can’t take any risk..one more thing....if I pay £85 so is it ok also to not having any trouble in further?


So they will keep quite when they receive this amount?

Thank you in advance

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Hi and Welcome to CAG 


I have paragraphed your post and moved your thread to the appropriate forum...please continue to post here to your thread.





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simply totally ignore everything


it is not a fine and never can be

the security staff should not be using that word.


it cant hurt your credit file

it cant hurt your visa

they don't do court


lots of like DWF threads to read here already

you'll soon get the idea.




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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O that’s great News that it’s not gonna affect my credit history or they no gonna take me to the court.. as I am planning to take mortgage after getting my PR. So that’s why I was afraid of their letter.


every day when I enter my shop which is next door the one of M&S staff give me a strange look which is also unbearable.

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  • 3 weeks later...

What happened in M&S will be forgotten in no time. Staff change all the time and at the end of the day what you did does appear to be a genuine mistake. As already advised, DWF will do nothing beyond writing to you, you will have nothing on your record and it cannot affect your credit file

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.






If I have been helpful in any way - please feel free to click on the STAR to the left!


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