Jump to content

 

BankFodder BankFodder


  • Tweets

  • Posts

    • Thanks for your help, Dx. CRS are currenly acting on behalf of their 'Client' so it looks like they're trying to pull a fast one! Thank you!
    • Hi everyone, I live in a flat with family,  my wife and two very young daughters,      baby aged 3 weeks and little girl 15 months,    live in flat that is above a shop premises,  which is a Beauty Beauty Lounge. We have complained about breathing in vapors and fumes from the shop below to the business owner,   since she recently moved in,    but she denies using any strong chemicals or solvents,    even though she clearly advertises Nail, Hair, Spray Tans treatments etc. We have to endure headaches,   and itchy eyes due to there fumes that smell like strong solvents and ammonia smells,   which you can feel in your chest. We know that she does acrylic nails treatments (Acrylic solvents),   spray tans (Dihyroxyacetone),  hair treatments (Hair Dye and Perming Lotions etc), lip fillers, that are advertised,  and other hush hush cosmetic procedures. The business is permitted under a low impact classification etc,    but she is using all the basement rooms as treatment rooms,    not as storage as they apparently supposed to be,,     the shop at ground level,,,   she rents out various positions,   making it really busy at times.   She calls herself a practitioner,  like a doctor,   does this contravene the premises use classification ? The business apparently has no waste collection whatsoever,,   all waste chemicals go straight down the sinks and drains,   sharps and bio waste she most likely dumps in her household waste. She opens up in the morning usually about 9:30 am,    and stays open until late at night,    closing at sometimes 10 pm or so. All the while that she is open,    she has music playing constantly,   which we can hear in every room and can't get away from it in our living accommodation,    and is becoming a real nuisance. We are worried about the long term effects of breathing in these fumes as she has no extraction at all,  but fear that if fume extraction is put in,   that we would still be affected in the summer when the windows are open. Also we are worried about the fire risk,   as she has no fire extinguishers or fire alarm.   Then there is the question of how flammable chemicals are stored,   and what leakage measures she has.    We have only one exit,   though the kitchen,   and have to vacate down a wooden staircase,   with this underneath,  it is a constant worry. Her fire exit also comes through our basement that we use as a utility room,   which has no ceiling,  just bare wooden joists etc,  with no exit lighting or proper exit door.   I have also asked her on a number of occasions,    if she could turn down the Bass on her music,    that she has going BOOM BOOM BOOM,  usually from about 9:30 am,   until late about 8/9 pm, sometimes later. Her verbal reply was basically,   it's a beauty salon,,   what do you expect,    her text reply below, "to be quite frank I'm getting sick of it now I'm running a business and you live above a shop... your complaining about noise on a Saturday afternoon. I'm legally allowed to play music from 7am to 11pm." Sometimes,   its like a party downstairs,   and she is running her venue it like that, with celebration drinks for clients and friends. This is totally unacceptable and impossible to live with.   The letting agent says it is a Civil Matter,   and there is nothing that they can do.   The landlord has replied,    through the letting agents,   and said,   I'm not sure what I can do but talk to his commercial tenant in the shop,   which doesn't sound like he is bothered or taking it very seriously at all. Please can you advise us asap,,    as we are really struggling living with these problems.  
    • easily undone. and free I can do it for you.   can you post up a screenshot photo of what you are seeing that prevents you from accessing the PC use PDF only please read upload   dx  
    • Idem also sent me an envelope that was an inch thick supposedly full of documents that they were going to use as evidence against me ........   everything you mentioned in post 155 was there on paper according to idem and now that they have the evidence it would be better for both parties to avoid court and for me to sign up for a Tomlin order.  After going through the documents apart from all the paper work that was printed out from idems own network, there was no   Signed agreement No valid default notice No termination notice No statements from HSBC No notice of assignment As dx has stated in the post above, it is all designed to lead you into a panic and agree a payment plan with them and avoid court.    
    • the debt is statute barred   only the debt owner can issue a letter of claim or a court claim. via a solicitor original creditors do not do court.   dx  
  • Our picks

pumpytums

Samsung Tumble Dryer Failure Now Washer 9 months old ***Resolved***

Recommended Posts

Hi everyone,

when we moved house

I purchased from Currys a Samsung Washer, Samsung Dryer and an American Style fridge.

 

The Tumble dryer failed within 5 months and was repaired 2 weeks latter :( .

The washer is now playing up

these were not cheap appliances as you can imagine

we bought Samsung on the myth that they were reliable.

 

My question is

as the items were bought on the same order and one failed and was repaired

are we able to reject the washer as its the 2nd failure on the order or does it have to be the same item?

 

The tumble dryer is a SAMSUNG - DV90M50003X/EU 9 kg Heat Pump Tumble Dryer

The Washer is a SAMSUNG - AddWash WW10N645RPX/EU Smart 10 kg 1400 Spin Washing Machine

 

Thanks in advance

 

 

Share this post


Link to post
Share on other sites

It would have to be the same item


Share this post


Link to post
Share on other sites

Hi thanks BF,

quick question again.

 

Having looked on the Samsung community site it seems the ecobubble washers have huge issues its always the mother board that goes.

 

As my machine is outside the 6 months

if they replace the MB and it goes again

can I reject the appliance because I'm having to wait for over a week for them to fix it and this is really not acceptable?

 

Thanks in advance

Share this post


Link to post
Share on other sites

Hi,

the engineer came to fix the machine and was not successful in fixing it can I know reject the washing machine?

 

So we waited a week engineer came to fix it was not successful machine is still broken. Error code is showing for main motor now.

 

What are my options? 

Six months or more

If a defect develops after the first six months, the burden is on you to prove that the product was faulty at the time the goods were delivered to you.

 

In practice, this may require some form of expert report, opinion or evidence of similar problems or defects across the product range.

The retailer can also make a deduction from any refund for fair use after the first six months of ownership if an attempt at a repair or replacement is unsuccessful.

 

You have up to six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.

 

This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product.

 

 

Share this post


Link to post
Share on other sites

Just to update this thread, I spoke to the repairing company the initial repair failed and they have said that the machine requires a new main wiring harness and a motor assembly. Best thing is they can't fix it till a week tomorrow. So will have been without a washing machine for nearly 3 weeks. So a 10 month old £550 machine needs a new motherboard, main wiring loom and a motor assembly.

 

I will be phoning Currys at 12 today to confirm I'm rejecting the machine as they have had their chance to fix it and failed. Quite shocking on such an expensive 3x the cost of a normal make.

 

Call did not go well as expected Currys tried to make out the warranty was with Samsung and nothing to do with them seriously. They also stated that Samsung would not write off an item or have it returned without 3 repairs. I actually spoke to the guy at Samsung and Currys had fobbed me off the guy was from their mobile phone section not domestic appliances he thought it was phone. Sadly Samsung could not do anything as usual. 

 

I have emailed the CEOS of Currys to see what they can do, does anyone know the email address for the CEOS of Samsung I tried going through their website with no luck.

 

In desperation I took delivery of a washing machine this morning from AO as we cannot cope anymore.

 

Do I have any recourse through small claims?

 

Buyer beware indeed

Share this post


Link to post
Share on other sites

ok heres what you do.

if it was bought online, find the pdf receipt from your emails and either print it or keep it handy.

 

go to your local shop and explain to the customer service that you are now rejecting further repairs under CRA. have the most recent job numbers handy.

 

as the items were delivered they will be able to locate whats known as the SALT number by going into the till under reporting, receipt lookup and using the details you have on your receipt.  if it was bought online using online credit, you will need to phone customer services as stores cannot access the online credit facilities.

if it was paid by card or in store you're fine.

 

choose a replacement or request a refund (you won't get the money back till its been collected).

if its over 100 days old, they will need to process a manual refund due to eclipse till system limitations.

when returning in the reason field they put "rejected further repairs under CRA, prev job ref xxx"

then the serial number (please have it handy)

then under RA they put CRA faulty returns.

 

it goes down as a pending refund, once its collected you return to store with your card (or to collect your cash). and its done.

the item will be returned to 7800 and processed to go back to samsung.

 

if store argues they won't do it due to a chargeback, they will not get one if you include the prev job ref's as head office are able to see the attempted repairs via these refs when cross referencing with samsung.

 

if the store argues, get them to ring sheffield call centre and ask for an empowerment.

this also stops the store being charged the retail value on their P&L.

 

without revealing who i am or which store i (until very recently) worked in, this is the correct process.

  • Like 1

Share this post


Link to post
Share on other sites

Hi Christopher,

thank you very much I will try that this weekend.

 

Thanks again

Share this post


Link to post
Share on other sites

One more question,

If I exercise my final right to reject the goods as 1 repair was attempted and failed should I allow the repairer to return for a 2nd time or just stop them?

 

I have already formally rejected the goods

 

Thanks

Share this post


Link to post
Share on other sites

Thanks DX100uk sounds like a plan 😈

Share this post


Link to post
Share on other sites

Well it looks like I have a result, someone from Currys called me today and could not be more helpful and they have agreed to collect the washing machine and refund me.

 

I emailed the CEO a few days ago and thought nothing would happen but it has. What a shame they didn't help like this in the first place.

 

The emails I used were

Alexander.baldock@dixonscarphone.com

SCCCustomerSolutionsTeam@teamknowhow.com

 

One more thing I would like to add Samsung especially their domestic appliances arm were absolutely useless during the whole process weeks sometimes to get an engineer visit call backs promised and not returned. I would seriously think twice about buying their domestic appliances they are not cheap and as I have said 2 failures on 3 appliances in less than a year. I certainly won't again, you would hope to get better customer care they even use a third party for repairs.

 

So thank you everyone for your help

Edited by pumpytums

Share this post


Link to post
Share on other sites

Well done...the power of CAG be with you ...thread title updated.

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

great stuff. i will continue to lurk and help with any currys pcw related items i can.

bare in mind i no longer work for the company any things may change in the future as far as processes.

 

id personally never buy anything samsung after having had to call their useless customer service for the past few years.

they dont deserve your money

  • Thanks 1

Share this post


Link to post
Share on other sites

Thanks Christopher,

I really cannot believe Samsung's ineptitude but Trustpilots 87% 1 Star BAD rating really speaks for itself.

 

A important appliance like a Washing machine should be repaired in a reasonable time limit as required that's not 3 weeks. 

 

Thanks again for everyone's help 

Share this post


Link to post
Share on other sites

Hi everyone,

just to complete this thread.

 

The rejected washer was collected last week and today I received the refund the reduced the refund by approximately 2% as they are entitled to do 2% isn't bad for 9 months use though. Bit petty maybe but I got it back so all well that ends well.

 

Only thing I would like to add is sometimes in companies you find that person who was brilliant in this case a nice lady called Gemma so if Curry's ever read this employ more people like her.

 

Thanks for everyone's help too and Merry Christmas

Share this post


Link to post
Share on other sites

Well done, pumpytums, I'm pleased you got a result you're happy with.

 

HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...