Xercise4less/Harlands/CRS (again by the looks of things!)

[Ed Bracher 0]

Hi everyone,

 

I am currently getting persistent texts and emails from CRS. Situation is as follows.

 

Started membership in July 2018

12 month minimum term

Cancelled DD in June 2019 after payment so full 12 months paid for (no reply to cancellation email address).

 

CRS are now pursuing me for 3 months of membership + £25 per month + CRS fee.

They have agreed to waive their fee if I pay the 3 months additional fees.

 

I told them over the phone I did not intend to pay as after trying to cancel via the email address they provided I had no reply from them, hence the cancellation of my DD.

 

I understand CRS are in fact Harlands under a different company name.  

 

Any advice on how to proceed would be really appreciated  

 

They have now sent me the letter saying they may pass to a debt collection agency or take legal action.

[dx100uk 8,582]

a dca is not a bailiff and have zero legal powers to do or charge anything on any debt.

gyms have not done court since 2012 when one badly lost.

never ever use the phone or email on any debts 

block bounce ignore all emails and phonecalls or texts.

 

did you allow one further dd payment following the sending of your cancellation by whatever method?

 

 

[Ed Bracher 0]

No I just cancelled the DD after completing a 12 month contract.  They did receive the entire 12 months of payments.

 

If I ignore everything what will be the next step? Small claims court or selling the debt to a real collection agency?

[dx100uk 8,582]

use a slick132 letter offer 1 additional membership payment but no unlawful fees.

 

as for the rest..there is no such thing as a real DCA..they are all the same powerless

and again

what did I say about court?

 

 

 

 

[slick132 5,487]

Yup, use one of my drafts to offer Harlands  the1 month's fee  you should have paid for the notice period.

 

Post it and get a free Cert of Posting from the PO.demand more

 

When they fail to accept the offer within 14 days or they demand more, ignore them.

 

You seem to have done some research here so you should know that Harlands simply don't do court and this will not affect you credit or anything else.

[slick132 5,487]

This will be ok for you to offer the final 1 month's fee you should have paid :-

 

Dear Harlands,

 

I refer to my membership at [town/city] gym.

 

The DD mandate was cancelled after the June 2019 payment was made and this was notice of my intent to cancel the gym membership.

 

I now realise I should have left the DD Mandate open to pay a final month's fee for the notice period.

 

Please confirm your bank payment details and a reference so I can pay you the £xx.xx to end this matter. I will not pay any admin fees added by Harlands. I will only deal with this matter in writing, not by phone.

 

My offer is valid for 14 days only and will be withdrawn if you demand any higher amount.

 

Yours sincerely,

[Ed Bracher 0]

That’s amazing thank you. Il post this and see what happens.

[slick132 5,487]

Hi Ed,

 

They're too greedy to accept your offer so, when they demand more, you can ignore them.

 

While you await their reply, read other threads for reassurance on how other cases pan out .............

 

Keep us posted.