Jump to content


Jacquiey

TK Maxx/DPD - refusal to acknowledge missing parcel

Recommended Posts

I placed an order with TK Maxx on 7/11/19 to the value of £170.

 

I went away for the weekend the following day to look after my grandchildren. When I returned home on 11/11/19 I found a card through my door from dpd saying “in side passage”.

I checked but nothing was there.

 

The following day I emailed and phoned TK Maxx and explained what had happened. I mentioned that I was very surprised that an order that I had placed on the Thursday had been delivered the following day given their website says ‘up to 5 working days’.

 

The member of staff promised to contact the courier company and get back to me.

Nothing happened-

 

I sent three chasing up emails and this morning spoke to someone on the phone. Basically she said there was nothing she could do about it.

 

The courier company had said they had left parcels there before and I had indicated that they could do so.

 

I asked to speak to someone else about this as I was obviously very unhappy to lose £170 and very dissatisfied with their response. The woman said there was no one else I could speak to and they would tell me what she had. I am so upset about this - and her attitude - the grudging admittance that someone should have been back in touch with me.

 

Quite clearly couldn’t care at all. Is there anything

 

I can do? Any advice gratefully received!

Share this post


Link to post
Share on other sites
1 hour ago, Jacquiey said:

I placed an order with TK Maxx on 7/11/19 to the value of £170. I went away for the weekend the following day to look after my grandchildren. When I returned home on 11/11/19 I found a card through my door from dpd saying “in side passage”. I checked but nothing was there. The following day I emailed and phoned TK Maxx and explained what had happened. I mentioned that I was very surprised that an order that I had placed on the Thursday had been delivered the following day given their website says ‘up to 5 working days’. The member of staff promised to contact the courier company and get back to me. Nothing happened- I sent three chasing up emails and this morning spoke to someone on the phone. Basically she said there was nothing she could do about it. The courier company had said they had left parcels there before and I had indicated that they could do so. I asked to speak to someone else about this as I was obviously very unhappy to lose £170 and very dissatisfied with their response. The woman said there was no one else I could speak to and they would tell me what she had. I am so upset about this - and her attitude - the grudging admittance that someone should have been back in touch with me. Quite clearly couldn’t care at all. Is there anything I can do? Any advice gratefully received!

 

Firstly please would you space and punctuate your posts in a way that makes it easier for people to read. When you post a solid block of text it discourages people. You can see that I have rearrange your post above and you can compare it with what I have copied from your original.

This comapny  has a responsibility to ensure that anything you order is delivered to you. I think you are entitled to some evidence that it was left down the side passage. Who's the courier? You tell us that the courier has indicated that you have previously agreed to items being left in the side passage. Is this correct? Have you given them blanket approval or have you indicated an approval for particular items?

Would it not be normal for items of this value to be signed for?

In addition to addressing the questions I have put to you above, please will you read our customer services guide and implement the advice there for any future phone calls you have with this company. I'm especially interested to know whether they would normally ask for a signature when parcels are delivered.

I'm not sure that the fact that the delivery occurred more quickly than you expected is especially relevant.

 

How did you pay for it by the way?


Share this post


Link to post
Share on other sites

DPD in the 1st post..

 

topic moved to postal servs forum and title updated

 

dx

 

  • Thanks 1

PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...