It's completely up to you. I'm giving you advice in your best interests. How much time is it going to take few simply to go through their bots or whatever their procedures and log the complaint/claim of a lost item? Hopefully you would also get a claims reference number from them which you will be able to quote in further correspondence and also in a court document.
When I go through Hermes customer services it offers to chat with a virtual bot, Holly, or call them or email with your complaint. What do you mean by standard procedure? I've been through this with both Paclink and Resolver so have evidence of the 'loss' being admitted and the £25 being offered, which I refused. I thought that would be sufficient back up?
I will also now read up on country court applications.
There won't be a quick solution – and you probably had better get used to that idea.
You certainly weren't following my advice. I specifically said that you should begin their complaints process immediately - and I think that you should do that. If you think that I didn't advise this then I would suggest that you start reading my posts – and the other threads on this forum rather more carefully.
I think that your correspondence should keep to a minimum the amount of information which is necessary to be communicated to achieve your ends.
Unfortunately is too late to re-call the email which you have sent – but it looks like a load of bluster and it will simply bring comfort to Hermes who are well used to this kind of thing. You don't seem to realise that they probably receive hundreds of ranting emails every week – and they all get consigned to the bin. The more it blusters – the less seriously they take it.
I suggest that you start reading up about the pre-action protocol and how to bring a small claims in the County Court. That would put your time to good use
I am very pregnant and very frustrated and want a quick resolution. I thought I had followed your advice, but do accept bull in a china shop analogy. Thank you for offering to review further letters.
By the way, why is it too detailed at this stage? Won't that just save a lot of back and forth communications?