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I have had my ticketssent to my phone and my phone is broken.

I could not remember my tikets details and my support worker phoned trainlinne to help.

 

The online portal has rejected a refund and the person on the phone has said if I get a ticket from the station it maybe refunded.

 

 

SO i got a new ticket.

 

The train company has said today on the train that because my journey hjas been delayed over 30 mins its policy im entitled to a refund.

 

Now this is with TransPennine Express.

 

Can you help?

 

Turtle Doves

 

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You ask for 2 refunds.

 

The first for the first ticket as it was unable to be used (there may be an admin charge applied by them). This puts you back in the position of purchasing one ticket for one journey.

 

The second for the “delay repay”.

 

This likely will need 2 separate refund applications [& unless they can process them as one I’d enquire as to the best way forward, as both are likely to ask for the 2nd ticket(s)]

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I found this.

 

If you’ve booked an Advance ticket we can’t offer you a refund, sorry.  You could change the date and time of your ticket instead.

For other ticket types, if you’ve only used the outbound part of your Return ticket you might be able to get a partial refund for your unused return part. A partial refund for a Return ticket doesn’t necessarily work out as half the cost of the ticket. And just so you know, we charge a £10.00 fee per refund. Give us a call on 0333 202 2222 and one of our friendly team will chat to you about your options.

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