Xs insurance

[Froggy712 0]

Hi

 

anyone advise me

 

I’ve taken out insurance with these

had accident and my fault

not claiming for my damage

excess 3000 pound regardless of blame and cannot afford 3000 outright

will I have to pay upfront?

 

Also how does this excess work if third party put in claim many thanks 

[unclebulgaria67 28,954]

People should never take out Insurance with XSDirect, unless they have a spare £3000 cash always available should they have an accident.

 

On receipt of the third party claim, XSDirect will write to you asking for up to £3000 to be paid to them immediately.

 

If you don't have a spare £3000, you will need to offer them monthly payments over a period you can afford.

 

Before you pay anything, ask for proof of the third party claim including details of what they are claiming for.

[Froggy712 0]

I’m at my wits end over this I was not told about this excess and feel as thou I was miss sold thank u for reply 

[dx100uk 8,582]

sadly you weren't 

you didn't read the T&C's

 

 

[Froggy712 0]

No I didn’t done it through comparison website unfortunately 

[BazzaS 3,295]

They no doubt offered a much cheaper annual premium, offset by the increased excess, which is why they look cheaper on the comparison sites.

 

Usual industry practice is to send you documents, and you can then cancel the insurance if the policy doesn’t meet your needs.

Was the £3000 excess noted in the policy documents? Did they say “please read these carefully and ensure it meets your needs”??

 

If the excess was noted in the policy documents, expect them to state that the combination of

a) that,

b) the lower premium, and

c) their trading name (“XSDirect”)

will mean you weren’t mislead as to the excess, nor treated unfairly .....

Edited November 15 by BazzaS

[Froggy712 0]

so This excess in all sections will mean I have to pay his 3000 of damage and my own 3000 or just 3000 all in please

[BazzaS 3,295]

£3000* as your contribution (Excess) to the sum insured.

 

If you are on fully comp. you’ll get your repairs, their repairs (and costs) and have to contribute £3k*.

 

If you are on 3rd party (fire & theft) you’ll get their repairs (and costs) and have to contribute (£3k* AND all of your repair costs), [unless you don’t want your car repaired when you’ll just pay the £3k*]
 

* £3k if the total exceeds £3k, the total value of the claim if the claim doesn’t exceed £3k : why it  is important to find out the value of their claim and if their claim is appropriate or inflated.

Edited November 15 by BazzaS

[dx100uk 8,582]

https://cse.google.com/cse?cx=partner-pub-8889411648654839:3134625398&q=xs insurance&oq=xs insurance&gs_l=partner-generic.3...785282.790187.0.790712.12.12.0.0.0.0.135.822.11j1.12.0.gsnos%2Cn%3D13...0.4912j2873742j12...1.34.partner-generic..12.0.0.xvLc08x0Anw

 

 

[Ethel Street 1,405]

54 minutes ago, Froggy712 said:

so This excess in all sections will mean I have to pay his 3000 of damage and my own 3000 or just 3000 all in please

 

 

XS Direct website says this. I read that to mean it's a single £3,000 excess relating to the whole claim, not per section. So you'd only pay one £3,000. That's just their general statement on their website though, the only way to be sure of your specific situation is to ask them.

 

Our standard excess is £3000. That means that we pay everything above and beyond this amount, in the event of an accident, where a claim is made on our policy or by our client.

 

Comprehensive policy

Our policy fully covers you for damage to your vehicle and any third party damage and/or injury in the event of accident, over the policy excess of £3000.

[Froggy712 0]

I have done spoke to claims handler to be shouted at as I emailed them to requesting information still not got information very rude on phone 

[unclebulgaria67 28,954]

Yes it is one excess of £3000, not per section.

 

Apparently according to posts online XSDirect have asked for £3000 immediately, even if the third party had only claimed say £2000. Not sure why they would do this, unless they were expecting further amounts to be claimed.