I am in a predicament and really need advice.
I booked an easyjet ticket for my whole family for October 1. I later PHONED easyjet to change the tickets for 2 january. Easyjet told me it would cost £200 for the change of date. In the phone call I entered my credit card details into the automatic system and then the customer service agent CONFIRMED that the change had gone through.
A few days before the flight for 2 jan I phoned easyjet again, and they denied that I had made a date change. I had to prove through call recordings that I was correct and easyjet agreed. BUT because the date now was 28 dec they told me that the flight for 2 jan was full!
I asked for the 600 euro compensation for cancelled/denied flight. Easy jet agreed that theoretically I am entitled to the cancelled/denied flight compensation, but then turned round and said that £200 card payment had not been charged to my card and therefore the booking was NOT considered a CONFIRMED booking. (p.s. I had never checked my statements beforehand, and it turned out that It was not charged.). Furthermore I had never received any correspondence from easyjet that my payment had not gone through.
Therefore easyjet claimed that in their t&c’s only a confirmed purchased booking is eligible for 600 euro compensation and since the payment had not gone through this was a non-confirmed purchased booking. My feeling is that since I did everything that I should have done, Plus they told me initially on the phone that my change to the jan 2 flight was confirmed, that I should be eligible for compensation.
Please let me know your views on the matter and it would be extremely helpful if anyone could provide me a link to show to easyjet to help me in my case
Thank you so much
Totally ignore DCBL. As usual thay are talking out of the wrong end of thie bodies. You were authorised by the Police to park there. End of. Plus your car was not driveable anyway so not parked. I assume that the notice you received four years ago was probably from a car parking group of crooks rather than the actual garage service operator. Please do not worry about it, whoever is using DCBL to pursue does not have a leg to stand on. Should you get a Letter of Claim from the parking Company let us know and we will advise you on your next move. Otherwise just forget about it.
For fun I have attached a copy of one of their e-mails (invoice numbers edited for privacy), indicating just how much "attention to detail" they apply to their "investigations",
Full marks to them however for being diligently gender neutral by keeping their options open in terms of title despite me having signed each e-mail with the relevant title.
Shocking pictures reveal ‘disgusting’ conditions inside Hermes depot where workers ‘feel like slaves’. Read more at https://www.consumeractiongroup.co.uk/topic/419726-shocking-pictures-reveal-%E2%80%98disgusting%E2%80%99-conditions-inside-hermes-depot-where-workers-%E2%80%98feel-like-slaves%E2%80%99/
Euro Car Parks issued this ticket to the police in Devon and Cornwall. Read more at https://www.consumeractiongroup.co.uk/topic/419522-can-anyone-identify-the-parking-company-which-issued-this-ticket-to-the-police-in-devon-and-cornwall/