Yes to everything – and in respect of step number six, if you haven't figured that out then don't do step number four.
This is a self-help forum and you should start doing some of your own research. I've already suggested that you read up on bring a small claim in the County Court – and you should do that.
Set about getting a crime reference number and at the very least get it in writing to the police so that you've got a paper trail. At least then you will be able to say that you reported it to the police on date X X – and here's a copy of your report. You can explained that because of the virus situation, no crime reference number has been issued as yet – (although by the time you get a hearing date, one may well have been issued).
Also, there is a time in the procedure where you are offered the opportunity to go to mediation. I normally suggest that mediation is useless – but in this case – and particularly in view of the problems we are having nationally – I would suggest that you agree to mediation. This is not so that you can compromise. It is so that you can stand your ground but also make it very clear to Hermes through the mediator that you have clear evidence of dishonesty by one of their employees and you will be putting that before the judge. You can also make it clear to Hermes through the mediator that once you get your judgement – as you surely will – you will then be making certain that the element of dishonesty is published because you are sure that the judge will refer to it in his/her judgement.
If you do go to mediation then you stand your ground – and you don't give an inch. You want everything in your claim including all your costs and the 8% interest. If Hermes try to shortchange you on the slight aspect then you simply announce that the mediation is unsuccessful and you then withdraw from it.
Thank you all for the advice
The reason for not getting a crime ref is considering everything that is going on in the world right now I would assume the police have better things to be getting on with, not a good excuse I know. I will get a crime ref no if experience in the past has stated this has been useful.
In regards to next steps am I right in the following;
1. Obtain crime ref no
2. Send a letter of complaint to either Parcel2Go or Hermes?
Can I send it to both? I am siding suing Hermes due to the negligence and obvious tampering
What should the contents of the letter state? Any good templates I can use?
Email or written letter?
3. Wait 7-10 days
4. Send a letter of claim
5. Wait 14 days
6. What do I do on the 15th day?
I've always been surprised that you didn't have one as an avatar
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