I wrote to Birmingham Midshire few times and enclosing income and expenditure but no response from them. I complained and received the attached letter upholding my complaint and offered £50.
Also mentioned that they can't capitalize arrears because no payment in August and asking me to call them. August payment wasn't missed but Kate by 10 or 12 days.
Now I have received letters from their solicitor and Birmingham midshire that I need to either pay arrears in full or contact them by phone to agree on repayment of arrears or they will apply to court for eviction date.
I am very distressed as I have been paying monthly payments since January and kept writing to them but because of last year's arrears they are applying for eviction date.
I don't want them to apply for eviction date but if I call them their staff will again not positively deal with my account over the phone.
Do I have any options at this stage?
I have attached copy of letters.
Please help as I need to call them tomorrow.
@Johnshell yes exactly the same - seems very strange that we have received on the same day! They must be doing some admin! I will keep on eye on the advice you receive in this forum as the issue is exactly the same.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!