Jump to content


  • Tweets

  • Posts

    • ok well next time never use email esp when entering into what seems like pointless letter tennis on your behalf.?when you had no real need to reply to them in any manner or form.   it only encourages them you are a mug and gives them a free way to intimidate and harass you by email.   get some kind of records from saas/slc on what they believe is your current status as they do still do the Adminmost of these loans .      
    • ignore ...yes its not a letter of claim from a solicitor with their client being the Uni. until/if you get one of those pop back here.   no-one can add anything to any debt ...so can't increase it.   nothing to do with 'credit' but yes ofcourse you can request and they will have to produce all paperwork inc how they dealt with your dispute if the time comes and they move to court.   redwood or harwood are good names to put in our search top right in the red banner.        
    • Someone that specialises on the subject might be a better way to put it. 
    • Vauxhall's parent company has previously said its fate depends on the government's commitment to the car industry. View the full article
    • Apologies I hadn't seen that uploads need to be in PDF.   I have received the attached letter from STA which I assume is a standard letter as I've never spoken to them on the phone. I'm not sure what they mean by 're-commence recovery action'? Do I just continue to ignore them?   I have been in contact with the Uni who insist I need to pay the fees as I left the course after the first three weeks. They have not provided any evidence/documents that I signed an agreement to pay the fees or that I acknowledged that fees would be due if the course was left early. They referred me to their website which undoubtedly has changed since I was there.    I appreciate I shouldn't reply to STA however I'm not sure how to proceed with this overall.   I've read the claim form page and I'm not clear if I can request a copy of a credit agreement from the Uni as I'm not sure if its standard for a University to have required a credit agreement to be signed?    I'm not really clear what happens next and at what point I need to act. I've read about lots of different cases (fee related and non fee related) but can't find information on a case that is similar to mine. Do I wait until the Uni begins a formal action? I am concerned as I don't want the amount to increase from the already significant amount they are demanding.     Many thanks for any help you can offer.  staletter.pdf
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

Apple MacBook fire and compensation


Please note that this topic has not had any new posts for the last 476 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi everyone 

 

last week while I was having a shower I could smell burning 

 

I ran out of the shower to find my 2015 MacBook on fire and burning on my bed 

 

luckily it didn’t set the bed slight but has badly damaged it 

 

the room was full of smoke and I quickly took the smouldering laptop outside 

 

i absolutely wet myself thinking how bad it could of turned out with my children in the next rooms unaware of the fire 

 

 

I quickly called Apple who said to leave the laptop outside and then bring it in as soon as possible 
 

I took it to the store the next day where a technician took some photos and writ a report on my events and told me go to call back the next day to have an update 

 

I called the next day and they said it was a recall on the battery on this model and Apple was aware that some of them was faulty 

 

they are replacing the Laptop next week and I have to speak to someone about the bedding 

 

 

will they compensate me in any other way for the  trauma this has done to me 

 

 

I’m not even sure I want another MacBook to be honest but I feel they should step up to the plate to assure me that this was a freak accident and not happen again 

 

replacing a laptop and bedding just don’t seem to cut it and restore my faith in the brand that I love 

 

Thanks 

Link to post
Share on other sites

never charge or use an electronic device on a flippin bed 

how is it supposed to get air in to circulate away the heat..

 

basic common sense really.

 

 

 

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

brilliant then sorry, hope it wasn't turned on?

 

anyway

I think you'd be very hard pressed to get anything out of them for truma etc, those type of claims don't typically carry much water this side of the pond..yet!

 

but I do think it quite reasonable to get replacement quilt etc out of them which they have offered.

 

dx

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I doubt they will think anything other.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi

 

Question

 

was the laptop purchased where you presently stay from Apple.

 

If it was and there was a recall notice for that battery did Apple contact you and inform you of this recall

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

Yes the Apple MacBook was purchased here in the uk from new 

 

no i did not get an email About the recall but heard about it 

 

i contacted them about it and was told on the online chat that if it was holding charge then it would be fine to carry on using it until I had time to bring it in for the recall 

 

I suggested i would bring it in over the Christmas period as I would not need the laptop for work and it could take up to 2 weeks for the repair 

 

 

 

Link to post
Share on other sites

The advice for the later (2015, which is what you said yours is), 15” models, if affected, is not to use them, pending battery replacement.

”If your MacBook Pro is eligible, please stop using it and follow the instructions below to have your battery replaced.“


https://support.apple.com/en-gb/15-inch-macbook-pro-battery-recall

 

The earlier (and 13”) model had a battery that failed, but not one that was a fire risk, and that one could be used pending repair.

 

Can you confirm which recall your machine was subject to?,

 

Moving on to what you can expect from Apple.

You are absolutely entitled to be put back in the position you were before the event : given compensation for or given replacements for the damaged items (not brand new, but the value of replacing with a similar, used item)

 

You are entitled to be compensated for ancillary loses (if it has made you have to take time off unpaid, reasonable travel costs incurred)


Apple might choose to replace items on a “new for old” basis : but don’t have to.

”Stress / anxiety” damages are very limited. Don’t expect much, and only on a discretionary basis from Apple, unless you have (& get diagnosed by an appropriate professional) a recognised psychiatric condition such as PTSD that can be shown as a direct result of the fire, and, even then : expect to have to battle to prove such a claim.

 

Your best bet is to highlight to Apple that this situation doesn’t fit with the quality / image of their brand. Do you have a recording / log of the advice you could continue to use the product? That might strengthen your hand if one of their staff has made the original situation worse by giving erroneous (and unsafe) advice.

Edited by BazzaS
Link to post
Share on other sites

compensation puts you back in the position where you were before they did the damage so replacement bed linen yes, money for your nerves no.

If they had shouted at you down the phone when you reported the event - that would be another matter.

Link to post
Share on other sites

Also, if it was in Sleep mode then it was turned on, even if in a low power mode.

 

So the previous advice of "Don't leave a laptop switched on whilst it's on a bed" would still stand.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...