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fletch70

Balance Withheld- Amazon

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Recently Amazon froze my account due to unusual activity- not once but twice.

The first time it took them a week to unfreeze it, the second 24 hours.

 

After the first release I had two separate transactions with Amazon.

 

1) I topped up my account with £80 to get an extra £6.

I then made a couple of purchases but still have £67.01 left.

This has now been withheld- in spite of two phone calls which promised resolution within 24 hours.

 

2) I bought two gift cards at £25 a pop.

Now my account shows two balances of £25 withheld.

I have a horrible feeling these are the gift certificates. 

 

I paid for both transactions with my Amazon credit card which I have now paid off in full.

Do I have any comeback against Newday(who provide the CC) because the funds have been withheld.

The gift cards are presents and I do not want to 'text' them but there again I daren't risk sending them if they are going to be invalid. 


Any opinion I give is from personal experience .

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